iFitness Center Ltd commenced operations in May 2015 providing best-in-class fitness services in Lagos, Nigeria.
At iFitness, we don’t only push you towards your fitness goals; you wake up each day "looking good & feeling good”.
If we are to advise you; our Rule 1 is: Don’t Join a boring gym!
We’ll not only engage you with ...
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Ensure that front desk transaction processes and policies are followed, including selling subscriptions and products, and handling basic customer inquiries, especially member account issues.
Act as account officers by following up on renewals when due.
Supervise the Transaction Officer to ensure access control/check-in policy compliance.
Ensure all front desk records are well kept in line with company policy.
Assist the branch operations manager on duty in handling member issues.
Keep the reception area tidy per the company’s look and feel policy.
Member Experience Officers Skills and Competencies:
Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness, Team Management & Leadership
Financial Acumen: the ability to understand and interpret financial statements and ratios.
Coaching Skills: Ability to grow and manage people.
Managing Up: Ability to have tough conversations with management and hold people accountable.
Account management and Analytical skills.
Selling skills & Processes
Conflict & confrontation management and Sound interpersonal skills.
Must have:
BSc/HND in any social science or equivalent course.
Minimum of 1 years in Operations/sales Customer Service, preferably in the following sectors: Hospitality, HMO space and Insurance, Food and Beverages etc
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