Member Experience Officer at Ifitness Center Ltd

Member Experience Officers Responsibilities:

• Ensure that front desk transaction processes and policies are followed, including selling subscriptions and products, and handling basic customer inquiries, especially member account issues.
• Act as account officers by following up on renewals when due.
• Supervise the Transaction Officer to ensure access control/check-in policy compliance.
• Ensure all front desk records are well kept in line with company policy.
• Assist the branch operations manager on duty in handling member issues.
• Keep the reception area tidy per the company’s look and feel policy.

Member Experience Officers Skills and Competencies:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness, Team Management & Leadership
• Problem-Solving - Conflict & Confrontation Management Ownership Mindset (Owner/Operator Mentality)
• Financial Acumen: the ability to understand and interpret financial statements and ratios.
• Coaching Skills: Ability to grow and manage people.
• Managing Up: Ability to have tough conversations with management and hold people accountable.
• Account management and Analytical skills.
• Selling skills & Processes
• Conflict & confrontation management and Sound interpersonal skills.

Must have:

• BSc/HND in any social science or equivalent course.
• Minimum of 1 years in Operations/sales Customer Service, preferably in the following sectors: Hospitality, HMO space and Insurance, Food and Beverages etc