Job Opportunities at Airtel Nigeria

Level: Mid-Senior

Job Purpose

• To support the growth of Airtel HBB (Home Broad Band ) Business through, Home Broadband Business Financial and Customer Analysis, KPI tracking and Reporting, Business Intelligence and Decision Support for HBB Business, Product Development, Base Management and U&R Campaign Management

Key Accountabilities

• Accuracy & timely preparation daily, weekly and Monthly Business Performance Tracking reports
• Accuracy & timely preparation of HBB CWN
• Accuracy & timely preparation on Weekly OOC and Monthly Business Reports
• Conceptualization and development of competitive HBB Acquisition Products and Offerings
• Conceptualization, development and launch of competitive HBB Bundle Offers
• Products Post Launch analysis and competitive benchmarking and differentiation
• Customer Base Analysis and Value Base improvement
• Customer Lifecycle Management
• Churn and Retention analysis and schemes
• Customer Value Management
• Business Intelligence Analysis and accuracy in reporting Business KPIs
• HBB BI Data analytics for Decision Support
• Deep Dive Analytics and Insights to support the growth of HBB Business
• Good Communication and collaborative skills
• Local & Group stakeholder engagement

Job Requirements

• First Degree in any of the Sciences
• Minimum 3 Years in Similar Role and level of responsibility preferably in the telecoms industry.
• Proficiency in MS Office
• Professional qualification/Certifications in Business Intelligence tools
• Strong Business Analytical Skills
• Strong Analytical Skills
• Strong Communication and Interpersonal Skills
• High level of commitment
• Result oriented and good analytical skills.
• Strong reporting skills
• Good communication skills
• Ownership and a positive can do spirit.
• High energy and a good team player.
• Attention to detail and the ability to translate data into usable business intelligence.
• Ability to multi-task in a fast paced environment with frequently changing priorities and to meet deadlines under pressure.

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Purpose of the Job

• To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Roles and Responsibilities

• To ensure adequate availability of all recharge denominations in sub CP and retail points.
• To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers.
• To achieve ERC, RCV and E-pin target in agreed ratios.
• Constantly identify opportunities for driving activation and recharge sales within territory.
• Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
• Effective management of direct activation teams and monitoring of CP bus activation activities.
• KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
• Drive KYC inactivity to nil
• Other initiatives to increase GAD including new site launch
• Ensure activation of Quality GADs in assigned area.
• Develop and implement activities that will increase SONA in assigned area.
• Implementation of customer driven activities (product launches, town storms etc) in assigned area
• Drive voice and data business performance by implementation of revenue generating activities and initiatives in assigned territory.
• Ensure Channel branding and visibility.
• To recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
• Ensure constant CLS elimination.
• Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
• New Site Launch Plan and Distribution Preparedness.
• Effectively drive and manage target driven initiatives and projects
• Industry Awareness/Competition Intelligence.

Skills and Qualifications

• Bachelor's Degree in Social Sciences, Marketing, Business Management, Engineering or Computer Science
• Master’s in Business Administration Or Management will be an advantage
• Project management qualification will be an advantage
• 3+ years of commercial/ business management experience
• Team leadership experience
• 3-5 years of relevant experience in Airtel products
• Computer literacy
• Sales knowledge
• Product/ Service development
• Product/ Service management
• Interpersonal skills
• Customer orientation.

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Level: Mid-Senior

Purpose of the Job (Brief)

• To grow VAS Content revenues and VAS Content customer adoption.

Responsibilities

• Establish revenue targets for the VAS team and apportion accountability accordingly to each direct report
• Ensure adequate reporting on revenues and initiatives are in place as expected
• Manage, monitor & track all VAS revenues providing an overall view of performance of each VAS verticals
• Segment and target VAS according to specific customer breakdowns in line with CSD and Voice
• Support Networks & IT (where applicable) or third parties in dimensioning for all such platforms
• Ensure proper and professional stakeholder management
• In conjunction with CMO & COO, decide on strategic partnerships and services to advance VAS revenues and innovations
• Hold regular review sessions with key WASPs in order to grow revenues and solidify partnerships – with over thirty (30) major active relationships
• Manage relationship with company to ensure smooth two-way cascading of information
• Oversee relationship with Other Marketing Verticals (MARCOMs, U & R; BI, Acquisition; etc.); CSD; Finance (BRT, SCM, RA, etc.); Regulatory; Business Excellence; Networks; IT; Legal; PR; HR amongst others
• Revenue and cross vertical leadership responsibility of this role includes working with Vice Presidents and General Managers in IT, Network, Finance and CSD.
• Establish revenue targets for the Digital team and apportion accountability accordingly to each direct report
• Ensure adequate reporting on revenues and initiatives are in place as expected
• Manage, monitor & track all Digital revenues providing an overall view of performance of each Digital verticals
• Segment and target Digital according to specific customer breakdowns in line with customer Service and Voice Usage & Revenue
• Manage relationship with Nigerian Communications Commission (NCC) in collaboration with Regulatory team concerning WASP management
• In conjunction with CCO, decide on strategic partnerships and services to advance Digital revenues and innovations.

Skills & Qualifications

• Minimum of First Degree in Marketing, Economics or IT. MBA from a recognized institute will be an advantage.
• At least 5 years Digital experience
• Preferably higher qualification and experience in Product Development; Innovation; Marketing
• Minimum of 10 years of experience in a Technology and/or Marketing Product Development background