Latest Vacancies at The Workplace Centre Limited

Location: Victoria Island, Lagos

1.    Job Summary:

The Events coordinator is responsible for the effective delivery of customer events at non H&R locations. The role has end-to-end responsibility for events

2.    Key Objectives The Key objectives of the Event Coordinator position include:

• Planning events with customers
• Coordination of event delivery
• Follow Up and Proper closer
• Managing event client relationship and addressing all their concerns

3. Duties/Responsibilities

A. Event Planning

• Taking customer orders and providing customers with details/guide of service offerings to enable customers to
• Scheduling of events and confirmation of availability of staff/resources for events.
• Customer site assessment to confirm suitability of

Liaising with customer/event planner to ensure preparation for event including confirmation of:

•  Timing 
• Location 
• Order details
•  Customer invoicing

Delivery Coordination

 Identification of resources required for all customer events. Resources include:

•  Items for decoration 
• Transportation 
• End product production i.e. Gelato, Cakes, dessert the client

Securing of resourcing working with logistics team including

•  Drivers 
• Tables 
• Creation of staff roster and communication to staff on events duty.
• Attending customer event as main contact/team lead to ensure smooth delivery of event

Follow Up

• Return and storage of the organisation’s items i.e. Serving jars, tables, careto, etc.
• Payment of invoices
• Production of events closure report
• Completion of overtime report and ensuring payment of staff

General

• Support of Customer Service team
• Any other activities as directed by Head of Operations

Materials Needed 

• Events phone 
• Work computer

Key Skills and Experience 

• Strong Interpersonal skills 
• Attention to detail 
• Highly organized 
• Customer service skill 
• Basic computer skills

Key Performance Indicators 

• Customer feedback 
• Return customers

Preferred Qualifications 

• Event Management Experience 
• Team Coordination Experience 9. Reporting Relationship 
• Functional

Reports to: Head Operations 

• Administrative Reports to: Head Operations 
• Supervisees: None

Required Qualifications 
2 years of experience within the food and beverage or events industry

10. Event Coordinator 100,000 to 120,000

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Location: Victoria Island, Lagos State

1.    Job Summary

The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

2.    Key Objectives

The Key objectives of the Customer Service Representative position include:

• Customer communication
• Taking customers orders and ensuring they’re satisfied with results
• Ensuring order presentation is up to standards

3.    Duties/Responsibilities

A. Consumer interaction

• Interacting with customers to understand their needs
• Selection of orders
• Order suggestion and recommendations
• Providing status of orders.
• Confirmation of customer payments
• Sending invoices for customer orders

Delivery Coordination 

• Ensuring orders are made to customer’s requirements 
• Communicating orders to bakers and decorators 
• Checking up on orders 
• Consolidation of daily orders 
• Liaising with graphic designer to design images in line with customer requests 
• Engaging decorators to design/confirm fondant orders

Follow Up 
Analyzing consumer satisfaction

 General 
Inventory of presentation supply

Materials Needed 

• Computer 
• Phone

Key Skills and Experience

• Creativity 
• Interpersonal skills 
• Ability to influence 
• Organizational skills
• Consumer interaction 
• Verbal and written communication skills

Key Performance Indicators

•  Feedback from customers 
• Order to delivery flow

Required Qualifications

2 years of experience within the food and beverage or events industry

Preferred Qualifications 

• OND/HND Degree with bachelor’s degree a plus
•  Customer service experience

9. Salary: Female CSR 80,000

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Location: Victoria Island, Lagos State

1.    Job Summary

The Store Manager is responsible for ensuring that all branches represent the organization coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

2.    Key Objectives:

The Key of objectives of the Shop Manager position include:

• Coordinating daily front and back end operations of all outlets
• Supervising staff and area to ensure customer satisfaction within outlets
• Monitoring and training staff to ensure uniformity in service and presentation across all outlets

3.    Duties/Responsibilities

A.    Daily Shop running

• Coordinating daily Front of the House and Back of the House restaurant oprations
• Monitoring the quality of products
• Seeking and receiving customer feedback
• Coordinating and liaise with HQ for Store orders
• Overseeing maintenance of stores and testing facilities
•  Ensuring all outlets are standard in cleanliness and presentation

Staff Coordination

• Monitor staff performance and provide feedback to improve productivity
•  Training new and current employees
•  Ensure staff compliance with sanitation and safety regulations
•  Ensuring staff compliance with uniform and appearance rules
•  Organize and supervise outlet employee shifts

Customer Service Interaction

• Delivering superior service and maximize customer satisfaction
• Responding efficiently and accurately to customer complaints and escalating where needed
• Upselling and promote products to customers
• Managing restaurant’s good image and suggest ways to improve it

General Shop Operations

• Estimate future needs for goods, kitchen utensils and sundry products
• Ensuring availability of store supplies through timely requisition through F&B Manger
• Compile detailed reports on products and sales
• Supervise implementation of the organisation policies and procedures 4

Materials Needed

• Work Phone with access to internet
• Computer
• Restaurant management software

Key Skills and Experience

•  Leadership skills
• Coordinated
• Ability to work under pressure
• Wiliness to learn 
• Internal motivation 
• Attention to detail 
• Ability to implement feedback

5.    Key Performance Indicators

• Consumer feedback
•  Restaurant staff performance
• Restaurant outlet maintenance
• Stock availability at outlets
• Timely and accurate reporting

Required Qualifications

• BSc or Equivalent
• Experience as a restaurant, Service or Hospitality field manage

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Mission /Core purpose of the job

• Define and develop Digital strategy to drive revenue and penetration in alignment to the overall digital business strategy and market requirement.
• Drive digital services by enabling customers centric value propositions, products, channels and  strategies through E-commerce, lifestyle as well as rich media services and entertainment.
• Position Company at the fore front of digital innovation in the telecom sector, through the development of digital products, mapping of company’s digital assets and the creation of new revenue streams.

Context

• The mindset shift from share of wallet to share of life and increasing competition from not just FMCG’s but other industries.
• Business model transformation- managing technological changes in a highly dynamic and complex environment.
• Position as leading digital business in Nigeria with significant contribution to GDP.
• Rapid horizontal and vertical expansion of Company in terms of size, product, customers, and geographic distribution.

Role Complexity

• Extract value from what Company already has through focused enterprise – wide activities such as digital transformation program, agility culture restructuring, business optimization programs, contracts review and negotiation, capital/budget efficiency activities etc.
• Innovation - identifying and taking advantage of new business opportunities at the enterprise level eg. New business opportunities, products lunched, product/process innovation, structural changes etc.
• Maintain leadership in the ICT/Digital industry by influencing national legislations and policies, participating in national/industry think tanks, building and extending (inter) national B-2-B and similar relationships, etc.

Financial Perspective

Oversee the development of new commercial and digital models that may results in improvements and / or new opportunities.

Lead the digital operation management team to ensure accurate revenue capture through the appropriate channels and development of new innovative digital products and services.

Customer Perspective

Drive differentiation through better customer experiences and digital channel transformation to create new routine, to market and ensure that services and products are easily accessible to customers.

Minimum Requirements

Education:

• First degree in any relevant discipline (a degree in a technical field is an added advantage).
• MBA /Masters qualification in a related field.
• Fluent in English.
• Experience
• Minimum 12 years’ experience including
• 5-8 years in a strategic digital role within a large organisation.
• 3years relevant digital products development experience.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets and full understanding of the telecom and mobile financial services industries.
• Worked across diverse cultures and geographies and with a large team.
• Proven track record of a start-up, shutdown and /or business improvement/digital project.
• Deep understanding of the digital ecosystem, Players, business models and industry related desk practises with experiences working in a digital environment.
• Track record of developing a communication strategy, building relationships across teams and key stake holders to achieve goals.
• Experience in planning and forecasting leading practises and trends.