Store Manager at Work Place Centre Limited

Location: Victoria Island, Lagos State

1.    Job Summary

The Store Manager is responsible for ensuring that all branches represent the organization coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

2.    Key Objectives:

The Key of objectives of the Shop Manager position include:

• Coordinating daily front and back end operations of all outlets
• Supervising staff and area to ensure customer satisfaction within outlets
• Monitoring and training staff to ensure uniformity in service and presentation across all outlets

3.    Duties/Responsibilities

A.    Daily Shop running

• Coordinating daily Front of the House and Back of the House restaurant oprations
• Monitoring the quality of products
• Seeking and receiving customer feedback
• Coordinating and liaise with HQ for Store orders
• Overseeing maintenance of stores and testing facilities
•  Ensuring all outlets are standard in cleanliness and presentation

Staff Coordination

• Monitor staff performance and provide feedback to improve productivity
•  Training new and current employees
•  Ensure staff compliance with sanitation and safety regulations
•  Ensuring staff compliance with uniform and appearance rules
•  Organize and supervise outlet employee shifts

Customer Service Interaction

• Delivering superior service and maximize customer satisfaction
• Responding efficiently and accurately to customer complaints and escalating where needed
• Upselling and promote products to customers
• Managing restaurant’s good image and suggest ways to improve it

General Shop Operations

• Estimate future needs for goods, kitchen utensils and sundry products
• Ensuring availability of store supplies through timely requisition through F&B Manger
• Compile detailed reports on products and sales
• Supervise implementation of the organisation policies and procedures 4

Materials Needed

• Work Phone with access to internet
• Computer
• Restaurant management software

Key Skills and Experience

•  Leadership skills
• Coordinated
• Ability to work under pressure
• Wiliness to learn 
• Internal motivation 
• Attention to detail 
• Ability to implement feedback

5.    Key Performance Indicators

• Consumer feedback
•  Restaurant staff performance
• Restaurant outlet maintenance
• Stock availability at outlets
• Timely and accurate reporting

Required Qualifications

• BSc or Equivalent
• Experience as a restaurant, Service or Hospitality field manage