Learning and Performance Manager at Greyfield Hotel & Apartments

JOB SUMMARY

The Learning and Performance Manager is responsible for designing, implementing, and managing learning, development, and performance management frameworks that enhance employee capability, productivity, and business performance. The role ensures that staff skills, competencies, and performance align with organizational goals and strategic objectives and also ensures that all staff receive the necessary skills, knowledge, and behavioural training to deliver exceptional guest experiences in line with hospitality service standards and operational goals.

KEY RESPONSIBILITIES

Learning & Development

• Develop and implement learning and development strategy aligned with business needs.
• Conduct training needs assessments across departments to identify skill gaps and development priorities.
• Design and coordinate onboarding, leadership development, technical, soft-skill training programs.
• Manage internal and external training facilitators, consultants, and training vendors.
• Ensure training programs are practical, measurable, and relevant to operational requirements.
• Oversee e-learning platforms, training materials, and learning resources.

Performance Management

• Design, implement, and continuously improve the performance management system (KPIs, appraisals).
• Support departments in setting clear, measurable performance objectives aligned with business goals.
• Coordinate performance appraisal cycles, including goal setting, mid-year reviews, and annual evaluations.
• Provide guidance and training to managers on performance coaching, feedback, and corrective actions.
• Monitor performance trends and recommend interventions to improve productivity and accountability.

Talent Development & Succession Planning

• Identify high-potential employees and support career development and succession planning initiatives.
• Collaborate with management to develop individual development plans (IDPs) for key talents.
• Support leadership and management capability-building initiatives.

Learning Effectiveness & Reporting

• Measure and evaluate the effectiveness and ROI of training and performance programs.
• Maintain accurate training and performance records and dashboards.
• Prepare and present reports on learning outcomes, performance trends, and impact to management.

Policy, Compliance & Continuous Improvement

• Ensure learning and performance practices comply with company policies, labor regulations, and industry.
• Stay updated on best practices in learning, development, and performance management.
• Drive a culture of continuous learning, high performance, and employee engagement across the organization.