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  • Posted: Aug 26, 2021
    Deadline: Sep 2, 2021
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  • Work Place Centre Limited is a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
    Read more about this company

     

    Customer Service Representative

    Location: Victoria Island, Lagos State

    1.    Job Summary

    The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

    2.    Key Objectives

    The Key objectives of the Customer Service Representative position include:

    • Customer communication
    • Taking customers orders and ensuring they’re satisfied with results
    • Ensuring order presentation is up to standards

    3.    Duties/Responsibilities

    A. Consumer interaction

    • Interacting with customers to understand their needs
    • Selection of orders
    • Order suggestion and recommendations
    • Providing status of orders.
    • Confirmation of customer payments
    • Sending invoices for customer orders

    Delivery Coordination 

    • Ensuring orders are made to customer’s requirements 
    • Communicating orders to bakers and decorators 
    • Checking up on orders 
    • Consolidation of daily orders 
    • Liaising with graphic designer to design images in line with customer requests 
    • Engaging decorators to design/confirm fondant orders

    Follow Up 
    Analyzing consumer satisfaction

     General 
    Inventory of presentation supply

    Materials Needed 

    • Computer 
    • Phone

    Key Skills and Experience

    • Creativity 
    • Interpersonal skills 
    • Ability to influence 
    • Organizational skills
    • Consumer interaction 
    • Verbal and written communication skills

    Key Performance Indicators

    •  Feedback from customers 
    • Order to delivery flow

    Required Qualifications

    2 years of experience within the food and beverage or events industry

    Preferred Qualifications 

    • OND/HND Degree with bachelor’s degree a plus
    •  Customer service experience

    9. Salary: Female CSR 80,000

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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