Customer Service Representative at Work Place Centre Limited

Location: Victoria Island, Lagos State

1.    Job Summary

The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

2.    Key Objectives

The Key objectives of the Customer Service Representative position include:

• Customer communication
• Taking customers orders and ensuring they’re satisfied with results
• Ensuring order presentation is up to standards

3.    Duties/Responsibilities

A. Consumer interaction

• Interacting with customers to understand their needs
• Selection of orders
• Order suggestion and recommendations
• Providing status of orders.
• Confirmation of customer payments
• Sending invoices for customer orders

Delivery Coordination 

• Ensuring orders are made to customer’s requirements 
• Communicating orders to bakers and decorators 
• Checking up on orders 
• Consolidation of daily orders 
• Liaising with graphic designer to design images in line with customer requests 
• Engaging decorators to design/confirm fondant orders

Follow Up 
Analyzing consumer satisfaction

 General 
Inventory of presentation supply

Materials Needed 

• Computer 
• Phone

Key Skills and Experience

• Creativity 
• Interpersonal skills 
• Ability to influence 
• Organizational skills
• Consumer interaction 
• Verbal and written communication skills

Key Performance Indicators

•  Feedback from customers 
• Order to delivery flow

Required Qualifications

2 years of experience within the food and beverage or events industry

Preferred Qualifications 

• OND/HND Degree with bachelor’s degree a plus
•  Customer service experience

9. Salary: Female CSR 80,000