Latest Vacancies at Stresert Services Limited

Job Overview

The job holder will be responsible for supporting the business by handling customers’ complaints, responding to their inquiries and resolving issues on basic banking services. provide assistance to customers through account opening and maintenance, information on the Bank’s products and services, as well as ensuring timely and exceptional service delivery in order to delight customers

Responsibilities and Duties

• Escalate all customer care issues to the Head of Customer Service /Service Manager and follow through on corrective measures.
• Sell the Bank’s products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments 
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, DebitCard, Netsafe, Master and Visacards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.

Qualifications, Competences & Skills Required

• Minimum of HND/BSc. In any discipline.
• Experience in Banking operations for at least 2years will be an added advantage
• Must be between 25 and 30 years of age
• Must be proficient in the use of the computer system (Microsoft office suite), Customer service skills, Attention to Details, Strong Verbal and Written Communication skills, Problem Solving Skills and Interpersonal Skills

Salary

• Monthly Take Home– N170,000     

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Responsibilities & Duties

• Develop and oversee the business development strategy for the company.
• Identify prospects and leads from both existing clients and outside.
• Arrange business meetings with prospective clients.
• Attend various educational programs and/or conferences in order to identify business opportunities and build partnerships.
• Make presentations to clients, physical and online.
• Negotiate deals
• Sign-up new clients/customers.
• Manage and keep existing business with the company’s clients in the region they oversee
• Communicate and build strong relationships with all clients, existing and intended.
• Grow existing business relationship with clients for profitability
• Set up a business development team

 Requirements & Qualifications

• Minimum 4 years in a Business Development role of which 2 years was spent leading a team.
• xcellent communication and presentation skills.
• Excellent negotiation skills
• Ability to work without supervision
• Strong leadership skills
• Should be versatile in use of MS Office, HND/BA/BSC in any business, sales or relevant field
• Possession of driving skills will be an added advantage