The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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About the Job
- A Commis I affects every Guest experience through food production and food presentation at our restaurants, bars, room service, banquets, and in-hotel cafes.
Responsibilities
What will I be doing?
- As a Commis I, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars, banquets, in-hotel cafes, and to fulfill room service requests.
You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:
- Ensure consistent great food production, in line with the high quality standards expected by Hilton
- Perform tasks within a timely manner
- Contribute to Kitchen revenue through effective food cost control
- Provide support to the Kitchen brigade
- Meet all health and hygiene requirement
Requirements
What are we looking for?
- A Commis I serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- To maintain a high customer service focus by approaching your job with customers always in mind
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn skills and knowledge in order To improve your personal performance
- To be flexible, responding quickly and positively to changing requirements
- To maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals
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About the Job
- A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
Responsibilities
What will I be doing?
- As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the restaurant's sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements
What are we looking for?
- A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations.
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About the Job
- A Steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent Guest and Member experience while ensuring all back of house areas are kept clean and safety guidelines are observed.
Responsibilities
What will I be doing?
- As a Steward, you are responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent Guest and Member experience.
- A Steward will also be required to ensure all back of house areas are kept clean, and observe Occupational Safety and Health and Hygiene Regulations and health and safety guidelines.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards
- Carry out general cleaning as directed to include sweeping, mopping up, washing up, and emptying of rubbish bins and boxes ensuring placement in the correct containers
- Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule
- Ensure the correct PPE is in place and guidelines are adhered to
- Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
- Report any maintenance and, or, hazard issues to the supervisor on duty
- Carry out any other reasonable task set by the Hotel's Management
Requirements
What are we looking for?
- A Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous kitchen porter experience in similar role.
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About the Job
Responsibilities
What will I be doing?
- As a Waiter/ress, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is well-stocked at all times
Requirements
What are we looking for?
- Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Method of Application
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