Latest Jobs at Stanbic IBTC Pension Managers Limited

The Client Communications Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels such as letter, e-mail, social media and chat.

Job Responsibilities

• Providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
• The supervisor manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery.
• Reporting/data management.
• Creation of pension account awareness and achieve quality customer service.

Qualifications

Type of Qualification: University Degree

Experience Required

• 3-4 Years hands on experience on customer service roles, good interpersonal skills, communication skill, data analysis skills and customer service experience.
• 1-3 Years in experience in pension fund administration, managing and leading a successful team.

Additional Information

Behavioural Competencies:

• Leading People
• Establishing Rapport
• Exploring Possibilities
• Upholding Standards
• Generating Ideas

Technical Competencies:

• Excellent knowledge of the dynamics and technical aspects of fund management.
• Understanding of policies and procedures.
• Data Analysis
• Experience in Customer Care duties and responding to Client Enquiries.
• Excellent use of MS Office applications, and other customer related tools

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The Fund Accountant is responsible for keeping the books of accounts for all Funds under management and ensuring that all Funds’ assets are properly accounted for.

Job Responsibilities

• Communicate with the Investment Management, Benefit Management and Business Development teams within compliance framework, to optimize clients’ satisfaction and achieve execution of investment.
• Carry out daily cash reconciliation and periodic assets reconciliation, payments and transfers out of funds and monthly reconciliation of the fund’s portfolio to the Custodians position.
• Communicate and attend entrance/exit audit meetings in respect of the financial audits of funds.
• Regular review of the financial records and accounts of all funds under management.
• Monthly rendition of Risk Management Assessment Report (RMAS) to the National Pension Commission.

Qualifications

Type of Qualification: BSc

Field of Study: Finance and Accounting, and ACCA or ICAN or CIMA certification

Experience Required

• 3-4 year's experience in Finance with product knowledge, effective communication, advanced Microsoft office skills – Excel, Word.

Additional Information

Behavioural Competencies:

• Thinking Positively
• Pursuing Goals
• Team Working
• Meeting Timescales

Technical Competencies:

• Financial Analysis
• Cash Reconciliation
• Presentation Skills
• Evaluation of Internal Controls