MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Reports To: General Manager Revenue Assurance and Fraud Management
Division: Finance
Description
- Lead integration of Business Assurance requirements into the change management lifecycle, ensuring risk identification, control design, and testing coverage across all revenue-impacting system and process changes.
- Develop and institutionalize a Business Assurance Change Management Framework that defines BAFM’s engagement methodology within transformation projects, product rollouts, and system upgrades.
- Collaborate with Product, Technology, and Commercial functions to ensure assurance by design — embedding control checkpoints into solution architecture and delivery processes.
- Provide subject matter expertise and advisory input during the design, implementation, and testing of new products, campaigns, and services to safeguard revenue and customer experience.
- Lead periodic risk and impact assessments of system, process, and configuration changes to proactively identify and mitigate potential revenue leakages.
- Direct the development and execution of test assurance strategies, leveraging available tools and technology to validate revenue streams, data integrity, and system accuracy.
- Adhere and monitor compliance with Group RAFM governance and measurement frameworks, ensuring completeness, accuracy, and timely submission of all RAFM deliverables.
- Research global and regional best practices in revenue assurance, change governance, and risk analytics, and apply insights to continuously enhance MTNN’s assurance framework.
- Partner with Commercial and Technical teams to provide assurance support during product and system changes, ensuring seamless customer impact and revenue integrity.
- Contribute to transformation initiatives that improve customer experience and process reliability, directly supporting MTNN’s customer-centric strategy and Net Promoter Score growth.
- Drive adoption of customer-first change practices — ensuring that every assurance control aligns with service quality, transparency, and customer value protection.
- Build and sustain strong working relationships with cross-functional stakeholders — including Finance, Technology, Product Development, and Group RAFM — to ensure cohesive assurance planning and execution.
- Communicate and escalate material revenue exposures, systemic risks, or change-related vulnerabilities to senior management with actionable recommendations.
- Influence alignment and adoption of the Revenue Assurance and Fraud Management (RAFM) Measurement Framework across relevant business units.
- Collaborate with external partners, vendors, and consultants to enhance assurance technology, process controls, and delivery capabilities.
Education:
- First degree (or equivalent) in Computer Science, Accounting, Economics, Engineering or related numerate discipline.
- Postgraduate qualifications and MBA is an added advantage.
- Professional certifications in audit –CISA, CISM, CRISC Project Management- Prince, PMBOK or ITIL is an added advantage.
- Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages desirable
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- At least 3 years of experience in a complex, technology-oriented industry with experience in Revenue Assurance and Fraud Management.
- Managing activities in a cross functional business environment.
- Experience in risk assessment, product development, change impact assessment, software development/testing, project /program management.
- IT solution delivery or management.
- Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
- Scripting in Unix, Perl, DOS.
- SQL programming including development of Procedures, Functions and Packages
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At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
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Reports To: Senior Manager – LE Segment Management
Division: Enterprise Business
Mission:
- To drive and execute Enterprise Business customer value management strategy for MTNN
- To mine, analyze, and present data in actionable format to give key insight to aid business decisions and drive value extraction and revenue for MTNN.
Description:
- Develop and refine value management use cases covering all B2B customer needs and lifecycle stages.
- Digitize the value management journey for enterprise users and customers.
- Automate enterprise customer value management lifecycle journey within campaign management tools across all services.
- Conceptualize and develop advanced analytics models in collaboration with BI and other relevant teams to enhance value management for enterprise customers.
- Establish rigorous measurement systems to track the performance of campaigns and automate base and campaign performance reports.
- Analyze and implement campaign needs and proactive problem-solving solutions.
- Develop enterprise customer value management briefs by compiling research, insights, and competitive analysis. Work both independently and collaboratively across teams to brainstorm ideas and pitch concepts to execute successful value management campaigns.
- Develop a value management strategy and operational plans through compelling presentations.
- Identify the most appropriate services to meet Enterprise customers’ needs and constraints.
- Interface with EB Sales to deliver business initiatives such as acquisition and retention, customer education, etc.
- Serve the division’s internal customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score.
Education:
- Bachelor’s degree in Engineering, Business, Marketing, Business Administration, or related fields.
Experience:
3-7 years’ experience, which includes
- 3 years of relevant work experience in marketing, sales, and account management with a focus on enterprise customer value management
- Self-starter, highly motivated to excel under minimal supervision. Must have proven track record of executing multiple tasks in a result driven organization.
- Ability to project manage own workload.
- Comfortable managing complex analytical models (e.g., propensity models, segmentation, recommendation engine)
go to method of application »
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
go to method of application »
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
go to method of application »
Reports To: Manager - Switch Operations
Division: Network
Mission:
- To implement network integration and resolve faults on the core network
Description:
- Track, monitor, and resolve faults using approved switch processes and procedures .
- Monitor performance statistics and generate weekly reports.
- Conduct an oversight function on other activities within the switch centers.
- Update switch records such as billing backup, weekly dumps and test load.
- Perform routine maintenance on all Core network nodes within the swit
- Perform network quality and performance investigations
- Management of spares associated with switch infrastructures.
- Strictly adhere to the change control process
- Carryout acceptance of new Core Nodes (Stand-Alone and Cloudified) Subsystems.
- Check and resolve route(Interconnect) faults .
- Comply with disaster recovery plan.
- Resolve , Node faults and escalate issues where required
- Manage Switch Floor space utilization as well as ensuring quality installations by Vendors.
- House Keeping within Switch Room.
Education:
- First degree in Electrical/Electronics or Telecommunications related degree
- Fluent in English
Experience:
3 – 7 years work experience
- Not less than 3years experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in core network operations and maintenance in GSM environment
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Reports To: Manager - Client Success LE and Public Sector
Division: Enterprise Business
Mission:
- Ensure top quality customer support in all areas of key account management
Description:
- Ensure zero bad debt on accounts though accurate account and products set-ups on the systems
- Drive credit allocation, collections and debt mgt processes across all assigned clients’ accounts
- Work with product, UAT and support teams to validate new products, new systems and upgrades
- Generate relevant reports as required by the business
- Ensure QA validation is carried out on accounts worked on in the course of each month
- Ensure prompt service delivery by keeping to agreed SLAs
- Ensure resolution of incidents raised by clients via FCR or further escalation to 2nd level incident mgt
- Gather products, services and solutions insights for enhancement of EB offerings in the market
- Drive the Completion of all service improvement initiatives as at when due
- Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and taking proactive steps to resolve the identified issues
- Liaise with support teams (within and outside EB) in order to resolve any customer identified issue
- Perform Service fulfilments for Enterprise customers (i.e. Activation, SIM Swaps, Migrations, etc.)
- Achieve at least 80% score in EB Customer Satisfaction internal surveys
- Target achievement on EB Revenue Acceleration (Service to Sales)-Upsell/Cross Selling
- Completion of all yearly initiatives as at when due
Education:
- First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
- Fluent in English
- Service Management certification (added advantage)
Experience:
3-7 years’ experience which includes
- 3 years’ experience of working in a customer-facing team
- 1 - 2 years’ experience in B2B Tech/Telecoms Customer Care/Service, Customer Success.
- 1 – 2 years’ experience working in a structured medium or large enterprise organization
- 1 – 2 experience billing, credit, collections and debt mgt role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
- Membership of Professional Customer Service/Relations associations will be an added advantage
- Relationship Management /Stakeholder Management
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Division: Information Technology
Mission:
- Lead project technical team to deliver Consumer and enterprise solutions to meet MTNN business requirements and needs. Working with the Engineering and delivery teams to design & Integrate IT/IS Solutions in adherence to architecture and design specifications.
Description:
- Develop designs that support the functional requirements business application projects and include the conceptual, high-level, and detailed
- design specifications for build, implementation, and support of these business solution
- Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
- Create and execute/coordinate technical test plans for application change, new deployment, and upgrades.
- Participate in transitions of the application or technical architecture components to the testers.
- Fix any defects and performance problems discovered in testing.
- Effectively work with other dependent teams such as Vendors, Service Management, Security team, Operations teams, and Architecture &
- Engineering teams.
- Effective access controls to supported systems.
- Broad knowledge of the business processes within the Telecommunications sector.
- Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration, and development
- techniques.
- Software Delivery Methodologies especially Waterfall & Scrum
Education:
- First degree in Computer Science, Information Technology, or related
- fields
- Fluent in English
Experience:
3-7 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with
- experience in supervising others
- Experience working in a medium organization.
Method of Application
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