Manager - Business Assurance Change Management at MTN Nigeria

Reports To: General Manager Revenue Assurance and Fraud Management

Division: Finance

Description

• Lead integration of Business Assurance requirements into the change management lifecycle, ensuring risk identification, control design, and testing coverage across all revenue-impacting system and process changes.
• Develop and institutionalize a Business Assurance Change Management Framework that defines BAFM’s engagement methodology within transformation projects, product rollouts, and system upgrades.
• Collaborate with Product, Technology, and Commercial functions to ensure assurance by design — embedding control checkpoints into solution architecture and delivery processes.
• Provide subject matter expertise and advisory input during the design, implementation, and testing of new products, campaigns, and services to safeguard revenue and customer experience.
• Lead periodic risk and impact assessments of system, process, and configuration changes to proactively identify and mitigate potential revenue leakages.
• Direct the development and execution of test assurance strategies, leveraging available tools and technology to validate revenue streams, data integrity, and system accuracy.
• Adhere and monitor compliance with Group RAFM governance and measurement frameworks, ensuring completeness, accuracy, and timely submission of all RAFM deliverables.
• Research global and regional best practices in revenue assurance, change governance, and risk analytics, and apply insights to continuously enhance MTNN’s assurance framework.
• Partner with Commercial and Technical teams to provide assurance support during product and system changes, ensuring seamless customer impact and revenue integrity.
• Contribute to transformation initiatives that improve customer experience and process reliability, directly supporting MTNN’s customer-centric strategy and Net Promoter Score growth.
• Drive adoption of customer-first change practices — ensuring that every assurance control aligns with service quality, transparency, and customer value protection.
• Build and sustain strong working relationships with cross-functional stakeholders — including Finance, Technology, Product Development, and Group RAFM — to ensure cohesive assurance planning and execution.
• Communicate and escalate material revenue exposures, systemic risks, or change-related vulnerabilities to senior management with actionable recommendations.
• Influence alignment and adoption of the Revenue Assurance and Fraud Management (RAFM) Measurement Framework across relevant business units.
• Collaborate with external partners, vendors, and consultants to enhance assurance technology, process controls, and delivery capabilities.

Education:

• First degree (or equivalent) in Computer Science, Accounting, Economics, Engineering or related numerate discipline.
• Postgraduate qualifications and MBA is an added advantage.
• Professional certifications in audit –CISA, CISM, CRISC Project Management- Prince, PMBOK or ITIL is an added advantage.
• Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages desirable
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• At least 3 years of experience in a complex, technology-oriented industry with experience in Revenue Assurance and Fraud Management.
• Managing activities in a cross functional business environment.
• Experience in risk assessment, product development, change impact assessment, software development/testing, project /program management.
• IT solution delivery or management.
• Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
• Scripting in Unix, Perl, DOS.
• SQL programming including development of Procedures, Functions and Packages