MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
Read more about this company
Mission:
- To lead the development, execution, and governance of strategic partnerships and ecosystem initiatives that drive growth, innovation, and customer value within the Fixed Broadband (FBB) division.
Description:
- Develop and execute strategic partnership frameworks aligned with FBB objectives.
- Identify, onboard, and manage ecosystem partners, processes and dashboards across technology, content, and service domains using advanced project management and analytics methodologies.
- Drive co-creation initiatives with partners to enhance customer experience and value propositions.
- Lead commercial negotiations, contract management, and partner governance.
- Balance innovation with compliance and risk management.
- Review market and contribute to the development of marketing strategies for MTNN FBB, demonstrating an understanding of MTNN direction and business strategies.
- Develop, implement, and monitor partner performance KPI’s ensuring compliance with agreed KPIs.
- Establish and maintain regular Partner and Eco-system governance processes.
- Monitor and optimize commercial outcomes from partnerships (e.g., revenue share, customer acquisition, ARPU uplift).
- Facilitate all meetings and provide readout to program leadership and key stakeholders.
- Collaborate with stakeholders on administration of contracts to ensure performance, resource plans, and payments are met in adherence with the project plan.
- Identify and escalate contractual issues problematic or inconsistent with company processes.
- Create Partnerships and Eco-systems notifications, participates in requests for proposals and various other contractual documentation.
- Maintain current knowledge of relevant contractual procedures and practices to appropriately analyze terms and conditions of contracts.
- Evaluate operational issues and considerations in vendor contract enforcement and work with key stakeholders to administer well plans.
- Create standardized material, forms, and documents for Partnerships and Eco-systems contract administration and management.
- Provide support to various teams in terms of contract documentation interpretation.
- Manage incentives and penalties, as appropriate, to drive the required Partner performance.
- Train and develop personnel in the effective use of tools, products, and procedures and delivery training.
- Participate in tool selection and development of vendor management tools
Education:
- First degree in Social science or any relevant discipline
- Post graduate degree in a related field or an MBA is an advantage
Experience:
9 - 17 years’ experience including:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- 4 years management experience in telecommunication industry and customer negotiations
- Strong negotiation, stakeholder engagement, and ecosystem orchestration skills
go to method of application »
Reports To: Senior Manager - Network Regional Coordination Eastern Region
Division: Network
Mission:
- To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region.
- Represent NWG on technical, business and regulatory matters in the region
- Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
- Oversee the activities of Tower providers in the region through governance.
Description:
- Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region.
- Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets.
- Own end to end network and customer experience KPI's within the region.
- Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
- Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff.
- Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
- Rate vendor performance and indicate areas of improvement as well as timelines for improvement.
- Ensure network prioritization is maintained in line with P10 objectives.
- Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
- Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.
Education:
- First degree in Electrical/Electronics and Telecommunications Engineering or related fields
- M. Sc/MBA will be an added advantage
- Fluent in English
Experience:
6 – 13 years’ work experience which includes:
- Minimum 3 years’ experience working in the Telecommunications industry
go to method of application »
Reports To: Senior Manager - Network Regional Coordination Eastern Region
Division: Network
Mission:
- To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region.
- Represent NWG on technical, business and regulatory matters in the region
- Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
- Oversee the activities of Tower providers in the region through governance.
Description:
- Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region.
- Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets.
- Own end to end network and customer experience KPI's within the region.
- Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
- Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff.
- Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
- Rate vendor performance and indicate areas of improvement as well as timelines for improvement.
- Ensure network prioritization is maintained in line with P10 objectives.
- Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
- Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.
Education:
- First degree in Electrical/Electronics and Telecommunications Engineering or related fields
- M. Sc/MBA will be an added advantage
- Fluent in English
Experience:
6 – 13 years’ work experience which includes:
- Minimum 3 years’ experience working in the Telecommunications industry
go to method of application »
Reports To: Senior Manager - Network Regional Coordination Eastern Region
Division: Network
Mission:
- To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region.
- Represent NWG on technical, business and regulatory matters in the region
- Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
- Oversee the activities of Tower providers in the region through governance.
Description:
- Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region.
- Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets.
- Own end to end network and customer experience KPI's within the region.
- Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
- Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff.
- Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
- Rate vendor performance and indicate areas of improvement as well as timelines for improvement.
- Ensure network prioritization is maintained in line with P10 objectives.
- Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
- Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.
Education:
- First degree in Electrical/Electronics and Telecommunications Engineering or related fields
- M. Sc/MBA will be an added advantage
- Fluent in English
Experience:
6 – 13 years’ work experience which includes:
- Minimum 3 years’ experience working in the Telecommunications industry
go to method of application »
Division: Finance
Mission:
- Monitor, review and generate reports on Trade partners and credit customers’ performance in line with the credit management policy in order to grow revenue
Description:
- Regular follow up on postpaid ’s transactions to ensure compliance with credit terms
- Prepare reports periodically according to reporting deadlines.
- Generate credit performance report indicating the ageing of debts and collections.
- Generate and evaluate Trade Partner and customer credit status, credit utilization and credit sales reports.
- Receive, prepare and manage correspondence related to assigned credit activities.
Education:
- First degree in Business Administration, General Management, Finance, Economics or Accounting
- Professional Certification in risk analysis, assurance or audit or an equivalent professional certification in Business Administration or General Management or Finance
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in lending, loan performance review, audit, risk and/or compliance or risk consulting.
- Accounting/Bookkeeping experience with good knowledge and use of MS Office
go to method of application »
Reports To: Manager - Logistics and Warehouse East
Division: Finance
Mission:
- To support the logistics processes which covers storage and transportation of requirements for Trading Stock and Fixed Assets.
- Also responsible for planning & management of deliveries, management of inventory returned from site/customers including receipt, repair / replacement by supplier or declared as scrap and disposal.
Description:
- Manage Inbound Transportation
- Update carrier rates and setup Related Carrier Configuration in oracle
- Responsible for arranging / obtaining the customs clearance documents and verifying the accuracy & completeness against stipulated requirements
- Prepare Import Customs Documents as per the statutory guidelines
- Assign shipment to the supplier as per the Approved Supplier List (ASL) and track status for reporting
- Manage Inbound Operation
- Receive Advance Shipping Notice (ASN) from supplier and update the oracle
- Schedule receipt based on the ASN received and arrange for logistics
- Update/ maintain Shipment Line Groups and Expected Shipment Lines (lines refer to shipping routes). Verify that required fields have been updated
- Participate and provide inputs in ad-hoc meetings
- Execute day-to-day operations
- Resolve operational issues
- Escalate issues and requests as required
- Manage Outbound Operations
- Arrange deliveries for the orders in case of parcel shipment and Full Truck Load (FTL) / Less than Truck Load (LTL)
- Ship/ deliver orders for Service Order or Preventive/ Scheduled Maintenance
- Verify quantity and item details being dispatched matches with the delivery order/dispatch note
- Manage Outbound Transportation
- Liaise with the LSP for the delivery status
- Track the shipment and escalate to the Supervisor in case of any deviation from the schedule
- Assist the Supervisor in planning the logistics for outbound operations and provide relevant information to the Supervisor
- Prepare / arrange for transport related documents
- Reverse Logistics
Education:
- First degree in related discipline
- Fluent in English
- CISA, CIA or experience in internal audit function
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization.
- Experience in internal audit function
go to method of application »
Division: Marketing
Mission:
- To support the development, implementation, and performance monitoring of voice propositions and initiatives.
- Provide relevant and up-to-date information to aid proper decision-making within the authority limits of the voice business manager.
Description:
- Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the voice business.
- Monitor projects and ensure they are delivered to budget and on time.
- Implement marketing strategies and initiatives to drive acquisition, usage, and revenue growth of MTNN’s voice customers.
- Support in the coordination of voice business promotion, product launch and re-launch from end-to-end.
- Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
- Continuously identify, review and monitor demographic profiles for MTNN voice business.
- Work with the Voice Business Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the Voice Business.
- Support in building the Voice Business through advertising, media and any other marketing means while managing relationship with key media agencies daily.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others
- Customer contact and understanding of consumers.
- Marketing plans, advertising materials and product life cycle monitoring
- Experience in Telecommunications Industry/FMCG
go to method of application »
Reports To: Chief Sales & Distribution Officer
Division: Sales & Distribution
Mission
- To provide administrative support services to the office of the Chief Sales and Distribution Officer and thus contribute to the smooth operation of the department.
Description
- Act as the point of contact to the Chief Sales and Distribution Officer (CSDO), handling and distributing confidential mails, telephone calls, faxes, etc.
- Develop and maintain an efficient documentation and filing (electronic and hard) process.
- Manage sensitive matters and information regarding peculiar issues within the department.
- Co-ordinate and manage CSDO's calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.
- Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
- Cross-examine documents for CSDO’s review to ensure quality control and compliance to MTNN policies.
- Collate monthly activity reports from the different units within the assigned department for the CSDO’s review.
- Perform quality control checks on assigned CSDO’s presentations, to ensure proper formatting and elimination of errors.
- Prepare meeting/conference logistics and host visitors on behalf of the CSDO.
- Process all requisitions for the CSDO’s office.
- Respond to customer (internal/external) queries and requests on non-technical issues and escalate to the CSDO when necessary.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
1 - 3 years’ experience including:
- Experience working in a medium-sized organization
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail