MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
Mission:
- To lead the development, execution, and governance of strategic partnerships and ecosystem initiatives that drive growth, innovation, and customer value within the Fixed Broadband (FBB) division.
Description:
- Develop and execute strategic partnership frameworks aligned with FBB objectives.
- Identify, onboard, and manage ecosystem partners, processes and dashboards across technology, content, and service domains using advanced project management and analytics methodologies.
- Drive co-creation initiatives with partners to enhance customer experience and value propositions.
- Lead commercial negotiations, contract management, and partner governance.
- Balance innovation with compliance and risk management.
- Review market and contribute to the development of marketing strategies for MTNN FBB, demonstrating an understanding of MTNN direction and business strategies.
- Develop, implement, and monitor partner performance KPI’s ensuring compliance with agreed KPIs.
- Establish and maintain regular Partner and Eco-system governance processes.
- Monitor and optimize commercial outcomes from partnerships (e.g., revenue share, customer acquisition, ARPU uplift).
- Facilitate all meetings and provide readout to program leadership and key stakeholders.
- Collaborate with stakeholders on administration of contracts to ensure performance, resource plans, and payments are met in adherence with the project plan.
- Identify and escalate contractual issues problematic or inconsistent with company processes.
- Create Partnerships and Eco-systems notifications, participates in requests for proposals and various other contractual documentation.
- Maintain current knowledge of relevant contractual procedures and practices to appropriately analyze terms and conditions of contracts.
- Evaluate operational issues and considerations in vendor contract enforcement and work with key stakeholders to administer well plans.
- Create standardized material, forms, and documents for Partnerships and Eco-systems contract administration and management.
- Provide support to various teams in terms of contract documentation interpretation.
- Manage incentives and penalties, as appropriate, to drive the required Partner performance.
- Train and develop personnel in the effective use of tools, products, and procedures and delivery training.
- Participate in tool selection and development of vendor management tools
Education:
- First degree in Social science or any relevant discipline
- Post graduate degree in a related field or an MBA is an advantage
Experience:
9 - 17 years’ experience including:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- 4 years management experience in telecommunication industry and customer negotiations
- Strong negotiation, stakeholder engagement, and ecosystem orchestration skills
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Reports To: Senior Manager - Network Regional Coordination Eastern Region
Division: Network
Mission:
- To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region.
- Represent NWG on technical, business and regulatory matters in the region
- Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
- Oversee the activities of Tower providers in the region through governance.
Description:
- Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region.
- Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets.
- Own end to end network and customer experience KPI's within the region.
- Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
- Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff.
- Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
- Rate vendor performance and indicate areas of improvement as well as timelines for improvement.
- Ensure network prioritization is maintained in line with P10 objectives.
- Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
- Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.
Education:
- First degree in Electrical/Electronics and Telecommunications Engineering or related fields
- M. Sc/MBA will be an added advantage
- Fluent in English
Experience:
6 – 13 years’ work experience which includes:
- Minimum 3 years’ experience working in the Telecommunications industry
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Reports To: Senior Manager - Network Regional Coordination Eastern Region
Division: Network
Mission:
- To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region.
- Represent NWG on technical, business and regulatory matters in the region
- Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
- Oversee the activities of Tower providers in the region through governance.
Description:
- Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region.
- Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets.
- Own end to end network and customer experience KPI's within the region.
- Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
- Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff.
- Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
- Rate vendor performance and indicate areas of improvement as well as timelines for improvement.
- Ensure network prioritization is maintained in line with P10 objectives.
- Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
- Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.
Education:
- First degree in Electrical/Electronics and Telecommunications Engineering or related fields
- M. Sc/MBA will be an added advantage
- Fluent in English
Experience:
6 – 13 years’ work experience which includes:
- Minimum 3 years’ experience working in the Telecommunications industry
go to method of application »
Reports To: Senior Manager - Network Regional Coordination Eastern Region
Division: Network
Mission:
- To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region.
- Represent NWG on technical, business and regulatory matters in the region
- Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
- Oversee the activities of Tower providers in the region through governance.
Description:
- Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region.
- Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets.
- Own end to end network and customer experience KPI's within the region.
- Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
- Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff.
- Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
- Rate vendor performance and indicate areas of improvement as well as timelines for improvement.
- Ensure network prioritization is maintained in line with P10 objectives.
- Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
- Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.
Education:
- First degree in Electrical/Electronics and Telecommunications Engineering or related fields
- M. Sc/MBA will be an added advantage
- Fluent in English
Experience:
6 – 13 years’ work experience which includes:
- Minimum 3 years’ experience working in the Telecommunications industry
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Division: Finance
Mission:
- Monitor, review and generate reports on Trade partners and credit customers’ performance in line with the credit management policy in order to grow revenue
Description:
- Regular follow up on postpaid ’s transactions to ensure compliance with credit terms
- Prepare reports periodically according to reporting deadlines.
- Generate credit performance report indicating the ageing of debts and collections.
- Generate and evaluate Trade Partner and customer credit status, credit utilization and credit sales reports.
- Receive, prepare and manage correspondence related to assigned credit activities.
Education:
- First degree in Business Administration, General Management, Finance, Economics or Accounting
- Professional Certification in risk analysis, assurance or audit or an equivalent professional certification in Business Administration or General Management or Finance
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in lending, loan performance review, audit, risk and/or compliance or risk consulting.
- Accounting/Bookkeeping experience with good knowledge and use of MS Office
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Reports To: Manager - Logistics and Warehouse East
Division: Finance
Mission:
- To support the logistics processes which covers storage and transportation of requirements for Trading Stock and Fixed Assets.
- Also responsible for planning & management of deliveries, management of inventory returned from site/customers including receipt, repair / replacement by supplier or declared as scrap and disposal.
Description:
- Manage Inbound Transportation
- Update carrier rates and setup Related Carrier Configuration in oracle
- Responsible for arranging / obtaining the customs clearance documents and verifying the accuracy & completeness against stipulated requirements
- Prepare Import Customs Documents as per the statutory guidelines
- Assign shipment to the supplier as per the Approved Supplier List (ASL) and track status for reporting
- Manage Inbound Operation
- Receive Advance Shipping Notice (ASN) from supplier and update the oracle
- Schedule receipt based on the ASN received and arrange for logistics
- Update/ maintain Shipment Line Groups and Expected Shipment Lines (lines refer to shipping routes). Verify that required fields have been updated
- Participate and provide inputs in ad-hoc meetings
- Execute day-to-day operations
- Resolve operational issues
- Escalate issues and requests as required
- Manage Outbound Operations
- Arrange deliveries for the orders in case of parcel shipment and Full Truck Load (FTL) / Less than Truck Load (LTL)
- Ship/ deliver orders for Service Order or Preventive/ Scheduled Maintenance
- Verify quantity and item details being dispatched matches with the delivery order/dispatch note
- Manage Outbound Transportation
- Liaise with the LSP for the delivery status
- Track the shipment and escalate to the Supervisor in case of any deviation from the schedule
- Assist the Supervisor in planning the logistics for outbound operations and provide relevant information to the Supervisor
- Prepare / arrange for transport related documents
- Reverse Logistics
Education:
- First degree in related discipline
- Fluent in English
- CISA, CIA or experience in internal audit function
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization.
- Experience in internal audit function
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Division: Marketing
Mission:
- To support the development, implementation, and performance monitoring of voice propositions and initiatives.
- Provide relevant and up-to-date information to aid proper decision-making within the authority limits of the voice business manager.
Description:
- Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the voice business.
- Monitor projects and ensure they are delivered to budget and on time.
- Implement marketing strategies and initiatives to drive acquisition, usage, and revenue growth of MTNN’s voice customers.
- Support in the coordination of voice business promotion, product launch and re-launch from end-to-end.
- Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
- Continuously identify, review and monitor demographic profiles for MTNN voice business.
- Work with the Voice Business Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the Voice Business.
- Support in building the Voice Business through advertising, media and any other marketing means while managing relationship with key media agencies daily.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others
- Customer contact and understanding of consumers.
- Marketing plans, advertising materials and product life cycle monitoring
- Experience in Telecommunications Industry/FMCG
go to method of application »
Reports To: Chief Sales & Distribution Officer
Division: Sales & Distribution
Mission
- To provide administrative support services to the office of the Chief Sales and Distribution Officer and thus contribute to the smooth operation of the department.
Description
- Act as the point of contact to the Chief Sales and Distribution Officer (CSDO), handling and distributing confidential mails, telephone calls, faxes, etc.
- Develop and maintain an efficient documentation and filing (electronic and hard) process.
- Manage sensitive matters and information regarding peculiar issues within the department.
- Co-ordinate and manage CSDO's calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.
- Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
- Cross-examine documents for CSDO’s review to ensure quality control and compliance to MTNN policies.
- Collate monthly activity reports from the different units within the assigned department for the CSDO’s review.
- Perform quality control checks on assigned CSDO’s presentations, to ensure proper formatting and elimination of errors.
- Prepare meeting/conference logistics and host visitors on behalf of the CSDO.
- Process all requisitions for the CSDO’s office.
- Respond to customer (internal/external) queries and requests on non-technical issues and escalate to the CSDO when necessary.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
1 - 3 years’ experience including:
- Experience working in a medium-sized organization
Method of Application
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