Manager - Regional Technical Lagos at MTN Nigeria

Reports To: Senior Manager - Network Regional Coordination Eastern Region

Division: Network

Mission:

• To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region. 
• Represent NWG on technical, business and regulatory matters in the region
• Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
• Oversee the activities of Tower providers in the region through governance.

Description:

• Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region. 
• Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets. 
• Own end to end network and customer experience KPI's within the region.
• Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
• Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff. 
• Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
• Rate vendor performance and indicate areas of improvement as well as timelines for improvement. 
• Ensure network prioritization is maintained in line with P10 objectives. 
• Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs 
• Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.

Education:

• First degree in Electrical/Electronics and Telecommunications Engineering or related fields
• M. Sc/MBA will be an added advantage
• Fluent in English

Experience:

6 – 13 years’ work experience which includes:

• Minimum 3 years’ experience working in the Telecommunications industry