Senior Manager - Strategic Partnerships and Ecosystem at MTN Nigeria

Mission:

• To lead the development, execution, and governance of strategic partnerships and ecosystem initiatives that drive growth, innovation, and customer value within the Fixed Broadband (FBB) division.

Description:

• Develop and execute strategic partnership frameworks aligned with FBB objectives.
• Identify, onboard, and manage ecosystem partners, processes and dashboards across technology, content, and service domains using advanced project management and analytics methodologies.
• Drive co-creation initiatives with partners to enhance customer experience and value propositions.
• Lead commercial negotiations, contract management, and partner governance.
• Balance innovation with compliance and risk management.
• Review market and contribute to the development of marketing strategies for MTNN FBB, demonstrating an understanding of MTNN direction and business strategies.
• Develop, implement, and monitor partner performance KPI’s ensuring compliance with agreed KPIs.
• Establish and maintain regular Partner and Eco-system governance processes. 
• Monitor and optimize commercial outcomes from partnerships (e.g., revenue share, customer acquisition, ARPU uplift).
• Facilitate all meetings and provide readout to program leadership and key stakeholders.
• Collaborate with stakeholders on administration of contracts to ensure performance, resource plans, and payments are met in adherence with the project plan.
• Identify and escalate contractual issues problematic or inconsistent with company processes. 
• Create Partnerships and Eco-systems notifications, participates in requests for proposals and various other contractual documentation. 
• Maintain current knowledge of relevant contractual procedures and practices to appropriately analyze terms and conditions of contracts.
• Evaluate operational issues and considerations in vendor contract enforcement and work with key stakeholders to administer well plans.
• Create standardized material, forms, and documents for Partnerships and Eco-systems contract administration and management.
• Provide support to various teams in terms of contract documentation interpretation.
• Manage incentives and penalties, as appropriate, to drive the required Partner performance.
• Train and develop personnel in the effective use of tools, products, and procedures and delivery training.
• Participate in tool selection and development of vendor management tools

Education:

• First  degree in Social science or any relevant discipline 
• Post graduate degree in a related field or an MBA is an advantage 

Experience:

9 - 17 years’ experience including: 

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• 4 years management experience in telecommunication industry and customer negotiations 
• Strong negotiation, stakeholder engagement, and ecosystem orchestration skills