Latest Jobs at MTN Nigeria

Reports To: Manager - Sales and Trade Development Lagos Mainland

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Mission

• To manage and coordinate information technology operations to ensure delivery of timely and effective IT services. 
• Responsible for investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches. 

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers. 
• Fix any defects and performance problems discovered in testing.
• Monitor Service Performance to ensure maximum service availability.
• Ensure effective management of changes to minimize service disruption and maximize service availability and quality.
• Work with the Engineering and Delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services
• Work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams. 
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed.
• Ensure effective access controls to supported systems.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Ensure Incident and Problem resolution within SLAs

Education:

• First degree in Computer Science, Information Technology or related discipline
• Fluent in English 

Experience:

3 – 7 years of experience including:

• Experience working in a medium-sized organization 
• Excellent knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques within the Telecommunications sector

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Division: Marketing

Mission:

• To develop and execute a comprehensive media strategy for MTN Nigeria's Above-the-Line (ATL) media portfolio, encompassing TV, Radio, Print, and Outdoor channels.
• To provide expert media direction for all ATL advertising initiatives, ensuring seamless alignment with business objectives, policies, and brand guidelines.

Description:

• Develop a work implementation plan, ensuring it is in alignment with the media strategy and plan of the segment.
• Prioritize tasks and deliver on all assignments within set timelines
• Maintain and build brand strength through advertising, media, and any other marketing means, managing relationships with key media agencies/partners daily.
• Develop and implement a comprehensive annual media strategy aligned with MTN's business objectives.
• Design and execute media strategies for various MTN business functions, coordinating implementation and monitoring progress.
• Actively guide and influence the development of brand communication plans.
• Optimally manage media budgets to ensure the actualization of the best value for money, and mitigate against hike in media rates due to inflation. 
• Ensure effective and efficient media planning and deployment to drive impact that will grossly support in the achievement of Revenue target, both for short and long term.
• Foster strong relationships with internal and external stakeholders, ensuring seamless media campaign execution and business objective achievement.
• Take appropriate measures to ensure business policies and processes are strictly adhere to within the governance framework to minimize exposure and risk.
• Lead media negotiations in collaboration with our media agency to freeze rates, acquire more discounts and mitigate against inflation.
• Provide training, coaching, and guidance to team members to enhance their skills and optimize work output.
• Guide teams and stakeholders on media briefing to ensure proper briefing best practices to ensure effective delivery on business and campaign objectives. 
• Ensure team members and agencies leverage media planning tools (e.g., MPS, AMPS, Diaries, Digital Media tools) to optimize media planning and buying.
• Manage MTN's business relationships with the media agency, ensuring effective collaboration and partnership.

Education:

• First degree in any related field
• An MBA is desirable

Experience:

6 - 13 years’ experience which includes:

• Minimum of 6 years of experience in Marketing and Media discipline
• Experience in coordination and process improvement 
• Customer support and understanding of the consumer segment
• Experience in Telecommunications Industry
• Familiar with Microsoft tools, inclusive of Excel, PowerPoint, Teams, Word, and Adobe.

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Mission:

• To manage the operation and maintenance of the RAN Field & Radio network, as well as ensure integration/performance of all new RAN Field & Radio nodes meet MTNN network quality standards.

Description:

• Ensure adequate maintenance of in-building radio solutions and repeaters for optimal efficiency and delivery of Qos AND QoE.
• Plan and monitor the day-to-day activities of RAN Field & Radio HLS engineers. 
• Carry out Type Approval/ FNI of both new products and Solutions and advice the MTN management appropriately.
• Ensure the Software and Hardware upgrade processes, procedures and Testing strictly adhered to ensure resilience in the MTN network.
• Ensure all Tools and equipment used for network operation and maintenance were all calibrated once in a year.
• Ensure timely review and approval of acceptance, testing, integration and cutover documentation of new solutions to include High-capacity Low band and High Band Radio, MIMOs and 5G NR.
• Ensure performance of integration and acceptance tests according to MTNN and 3GPP Standards.
• Ensure prompt availability of information on inventory of all network nodes and provision of SPMS to the support replacement of faulty Network elements. 
• Review and approve operation and maintenance procedures for RAN Field & Radio operations, BSC, RNC, E-NODE B, NODE B ,G-NODE B and RBS sites.
• Ensure conformance to NCC regulatory business rule with respect to RAN deployment. Performance and Maintenance.
• Provision of BSS/RAN consumables to support operation and maintenance of the Network Group Division.
• Ensure continuous improvement of processes and procedures to foster efficiency
• Prepare annual budgetary needs.

Education:

• First degree in Electrical/Electronic engineering or any relevant engineering degree.
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Experience working in a medium organization.
• Experience in Radio and Microwave support
• Experience in operations or planning background in Telecommunications industry.
• Proficiency in Excel and PowerPoint Usage

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Mission:

Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships

Description:

• Track and monitor customer services and customer care operations and ensure action is taken to improve and realize service level targets. 
• Deploy tools and procedures to capture and monitor customer complaints and points of improvement and ensure complaint are promptly attended to and customer informed of status in the resolution process. 
• Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
• Monitor and prepare periodic report on sales and generate periodic reports for management review. 
• Review customer relationship management (CRM) operations, ensuring operational objectives are achieved, identifying trends and ensuring optimum service levels are achieved and maintained. 
• Develop procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives. 
• Establish/maintain lasting relationship between customers and customer care representatives, as well as other key units (Sales, Channel Distribution, Service Centers, Call Center) to maintain a customer-focused attitude toward activities that improve customer lifetime value.
• Ensure optimum stock levels within service centres in assigned region
• Oversee customer care delivery within the region and ensure MTNN’s quality standard is maintained
• Ensure experiential marketing activities undertaken to assist customers in understanding and usage of products and services
• Gather customer intelligence through interaction with customers within assigned region
• Provide bill reprinting and payment collections services
• Ensure products and services are sold to best suit customer needs

Education:

• First degree in Social Science or any related field
• An MBA is desirable

Experience:

6 -13 years’ experience which includes:

• 3 years work experience in area of specialization in experience supervising others
• Experience in financial credit risk management
• Experience in credit matrix scoring and assessment
• Exposure to telecom billing technologies and complementary technologies
• Experience in managing complex processes and procedures

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Mission:

• Provide network support service that will ensure network availability. 
• Perform network optimization to improve network quality and implement new service and features in the network. 

Description:

• Improve network performance KPIs
• Ensure adherence to MTN code of conduct
• Support network BCM coordination 
• Manage vendor SLA and evaluations 
• Manage WLA between the HLSDCG team and other internal stakeholder e.g. Core Planning team
• Support timely rollout of key projects in the core network space.
• Manage and oversee activities of HLS and DCG Teams 
• Ensure appropriate Software correction level is maintained across the network.
• Ensure Process and procedures are updated
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Elect/Elect, Computer Sc./Engineering or Project Management
• A relevant Master’s degree could be an advantage.
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Experience working in a communications industry
• Experience in maintain and support of Core network elements
• Good working experience in operations background in Telecommunications.
• Good analytical and problem-solving skills.

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Division: Customer Relations and Experience

Mission:

• Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location.

Description:

• Provide 2nd level support for queries emanating from Self Service Channels i.e. myMTN NG, myMTN Web, IVR, Chatbot etc
• Participate in user acceptance testing for all the releases of the Self-Service Channels i.e. (Chatbot, myMTN NG, myMTN Web, IVR etc
• Participate in daily scrums and all related agile ceremonies.
• Conduct, daily, weekly audits of the Self-Service Channels, collaborate with relevant stakeholders to ensure defects are closed.
• Participate in all business initiatives deployed to drive adoption of the self-service Channels.
• Generate insights for strategic business decision making.
• Actively participate in channel features journey mapping
• Collaborate with relevant stakeholders to resolve queries emanating from the payment gateway.
• Manage end to end all activities that relates to upload of contents on the IVR i.e. scripts, Edit files etc
• Participate in scripting and reviews for MTN products and Services and channel specific initiatives.
• Co-ordinate Beta Testing for new releases on the Self-Service Channels.
• Participate in business change and transformational management initiatives.
• Collaborate to ensure audit infractions are closed within agreed timelines as flagged by relevant stakeholders i.e. Internal audit etc
• Conduct root cause analysis for customer pain points as it relates to the Self-Service Channels.
• Project Management
• Collaborate with relevant functional and cross functional teams to ensure improved Customer satisfaction.
• Frontline empowerment/education on new initiatives, ensuring all relevant information are cascaded within the agreed timelines to all frontline and other support teams.

Education:

• First Degree in any relevant field
• Certification in Scrum, Project Management an added advantage

Experience:

3-7 years work experience which includes

• Advanced Knowledge in the use of Excel
• Experience applying design thinking in product development.
• Minimum 1 year experience using Agile project Management methodology.
• Certification in Scrum, Project Management
• Change Management
• Data Science
• Power Bi
• Structured Query Language (SQL)
• Experience using studio equipment and editing.
• Experience working in a medium organization.

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Division: Information Technology

Mission:

• To be involved in all facets of Information security controls design, implementation, control assessments and optimization; implementation of ISO and NIST controls in line with the approved Cybersecurity Strategy; implementation of secure resilient technology that supports the business processes within MTN Nigeria. The position includes the development, implementation and maintenance of quality plans and procedures that allows MTNN to respond to industry standards, relevant legislation and current best practices.

Description:

• Ensure implementation of technical security standards/baselines across MTNN’s technology platforms as well as ongoing monitoring and reporting of compliance against the standards.
• Ensure the integration of the MTNN’s technology platforms into the security compliance and monitoring eco-system both at opco and Group level then regularly confirm and report on ongoing effectiveness.
• Liaise with other relevant functions to facilitate the timeous closure of incidents and vulnerabilities.
• Ensure Security controls are regularly evaluated as part of the Security Assessment program with proposed remedial actions to address noted baseline variances.
• Support the implementation of risk assessments exercises across the Information Technology function in order to trap and highlight information security weaknesses and advice on controls to mitigate those risks.
• Implement standards for testing methodologies, techniques and procedures and conduct robust quality standard programme.
• Lead IT Controls Assessments and compliance exercises.
• Support controls design for Operating systems, Applications & Database Security, implementation, assessments & reporting.
• Monitor the effective cascading of the Compliance strategy into the Compliance Monitoring business plans to ensure vertical alignment and horizontal integration with other interfacing strategies.
• Monitor compliance to Information security policies, procedures and standards via a robust information security program/plan depicting continuous planned and ad-hoc audit and review exercises.
• Liaise with other relevant functions/stakeholder to implement information security as defined by MTN Nigeria.
• Manage escalating issues (within the information security domain) along with relevant stakeholders.
• Assist relevant business owners and custodians in identifying and setting activities logs, audit trails, functional and technical requirements, and ensure adequate custody of such.
• Provide adequate support for any escalated information security issues (when needed).
• Perform Problem, Change, and Release & Configuration Management as it pertains to Information Security.                           
• Specify, assist and delegate information security system integration concepts into SDLC process.
• Drive the Automation of the Security Baseline configuration using Enterprise tools.
• Serve as an internal information security consultant to MTN and advise on trending information security technologies/related regulatory issues.

Education:

• Minimum of First Degree in Computer Science, Engineering, Information Technology/Systems or any related discipline preferred

Certifications:

• Any of Certified Information Security Manager (CISM) or Certified Information Security Systems Professional (CISSP) will be advantageous,
• A combination of Certified Information Systems Auditor (CISA) and any of Certified in Risk and Information Systems Control (CRISC) or Certified in Governance of Enterprise & IT (CGEIT), CCNA Security, CompTIA Security.

Experience:

3-7 years of work experience which includes:

• Experience working in the Information Security domain.
• Experience in the Cybersecurity Consulting, Digital Risks or Telecommunication sector is advantageous
• Proven experience in Information Security related Governance, Technology Risk Management and Compliance, ITGCs & Automated Controls.
• Experience conducting regular risk assessments to identify, evaluate, and prioritize cyber risks across the organization's systems, applications, and processes.
• Experience in Data Privacy controls including knowledge of Data Privacy regulations.
• Technical experience around Identity Access Management, Controls configuration management & automation using Puppet/Ansible/Chef, Vulnerability assessments and treatment, Technical systems baseline governance & Implementation.
• Experience in identifying requirements, developing architectures, and deploying enterprise Security architecture, ensuring that the implementation adheres to standards and best-practices.
• Knowledge of SQL is desirable – minimum Intermediate.
• Experience with database security administration tools, security assessments and secure database configuration.