Manager - HLS and DCG at MTN Nigeria

Mission:

• Provide network support service that will ensure network availability. 
• Perform network optimization to improve network quality and implement new service and features in the network. 

Description:

• Improve network performance KPIs
• Ensure adherence to MTN code of conduct
• Support network BCM coordination 
• Manage vendor SLA and evaluations 
• Manage WLA between the HLSDCG team and other internal stakeholder e.g. Core Planning team
• Support timely rollout of key projects in the core network space.
• Manage and oversee activities of HLS and DCG Teams 
• Ensure appropriate Software correction level is maintained across the network.
• Ensure Process and procedures are updated
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Elect/Elect, Computer Sc./Engineering or Project Management
• A relevant Master’s degree could be an advantage.
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Experience working in a communications industry
• Experience in maintain and support of Core network elements
• Good working experience in operations background in Telecommunications.
• Good analytical and problem-solving skills.