Engineer - Operations Charging and Subscription at MTN Nigeria

Mission

• To manage and coordinate information technology operations to ensure delivery of timely and effective IT services. 
• Responsible for investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches. 

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers. 
• Fix any defects and performance problems discovered in testing.
• Monitor Service Performance to ensure maximum service availability.
• Ensure effective management of changes to minimize service disruption and maximize service availability and quality.
• Work with the Engineering and Delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services
• Work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams. 
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed.
• Ensure effective access controls to supported systems.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Ensure Incident and Problem resolution within SLAs

Education:

• First degree in Computer Science, Information Technology or related discipline
• Fluent in English 

Experience:

3 – 7 years of experience including:

• Experience working in a medium-sized organization 
• Excellent knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques within the Telecommunications sector