Latest Jobs at Medecins Sans Frontieres

Main Purpose

• To provide an accurate, timely, and qualitative dispensing service of drugs according to medical prescriptions and
• MSF protocols, standards and procedures in order to improve the patient’s health conditions

Job Description

• Dispensing medication to patients according to medical prescription, ensuring the medication is labeled with the correct drug name, strength, quantity, expiry date, directions for use and additional required information and providing clear instructions and advice on how to take the drug, when, how long, how to store, possible side-effects and any other relevant warnings. Making sure the patient understands in order to ensure correct treatment.
• Adhering to MSF practice policies and procedures for dispensing medicines, in particular those relating to controlled drugs and ensuring respect of confidentiality in dispensing
• Placing accurate and timely orders with the central stock, maintaining minimum stock levels of medicines, checking expiry dates and storage conditions and ensuring no medicines or material are taken out of the dispensary without authorization
• Maintaining accurate dispensing records and regularly reporting them to his/her technical reference.
• Ensuring returned and out-of-date medication is safely removed to a well designated quarantine zone for unwanted pharmaceuticals, separated from the normal stock
• Organizing and keeping clean the dispensing area, ensuring cleanliness and care in handling medicines to avoid contamination and mix-up.
• Maintaining dispensary equipment, ensuring it is clean, accurate and in a good state of repair.
• Maintaining the integrity and security of the dispensary by admitting only authorized personnel and ensuring that all medicines are stored as appropriate. Reporting immediately to the technical reference on any problem arising in the service (especially loss, robbery, quality problems with medicines (abnormal changes in colour, consistency, and odour) damage of medical equipment or medicines).
• Understanding, recording and informing on any complaint received from patients related to medicine use or side effects.
• Ensure that all medication shelves are checked in the morning and refilled.
• Review of stock and communicate to supervisor when stock reaches minimum level.
• Ensure supply of items follows the FEFO/FIFO rule according to MSF protocol.
• Double check the prescription and the medication according to the condition of patient
• Ensure that delivery is according to MSF admission criteria
• Report the number of patients
• Understanding, recording and informing supervisor on any complaint received from patients related to medicine use or side effects.

Requirements

• Education: Diploma in Pharmacy/Pharmacy Technician Certificate (Pharmacy License is an Added Advantage)

Experience: 

• Working experience of at least 1 year in a hospital or health care center
• Working experience in a dispensary is a plus
• Languages: Fluent English (oral and written English), Hausa, Kanuri are Essential

Knowledge:

• Essential knowledge of basic mathematics and use of measuring equipment
• Desirable computer literacy (word, excel)

Competencies

• Results and Quality Orientation L1
• Teamwork and Co-operation L1
• Behavioural Flexibility L1
• Commitment to MSF Principles L1
• Stress Management L2.

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Main Purpose

• Ensure the follow-up and management of patients (MSF-staff or beneficiary) in need of referral to a third level health facility, in accordance with the Mission's policy and referral criteria.

Job Description

• Ensuring the management of patients referred.
• Together and in coordination with the project team and the logistics department, organizing the movement of patients and caretakers and accompanying medical staff (when necessary).
• Within Maiduguri, accompanying the patient to the most appropriate hospital, according to the patient's pathology and the competencies/specialties of each of the selected structures and according to the mission's referral policy, to ensure the best possible care.
• Ensuring regular monitoring of the patient's progress, with regular visits to the health facilities, participation in ward rounds of our patients, and discussions, if necessary, with the staff, making sure that the treatment is given, and the diagnostic tests are performed within the established criteria.
• Ensuring that MSF patients do receive timely treatment (are not being kept unnecessarily) for no logical reason in order to avoid additional costs for MSF.
• Informing the line manager in case of difficulties in management.
• Taking care of administrative issues related to referrals (completion of patient files, counter-referrals, invoice control, appointments, etc.).
• Ensuring the regular update of the referral table of each project and send them on a weekly basis for a good follow-up of the evolution of referred patients.
• Ensuring that the counter-referral file is sent to the projects once the patient is discharged from the health facility.
• MSF focal point in the hospitals where the patients are referred, were the interlocutor with the nursing staff (nurses, doctors, surgeons) and administrative staff of the health structures involved.
• If necessary, supporting the department in other areas related to patient management (sending samples, tracking specific drugs with the Ministry of Health and others).
• According to the national staff health policy, following up on patients (MSF staff) referred to the selected hospitals.
• Evaluate/validate/schedule (in communication with line manager) needed services outside the framework agreement.

MSF Section/Context Specific Accountabilities

• Being based in Maiduguri, provide a comprehensive and efficient link between the Gwoza General Hospital and referral hospitals in Maidiguri.
• Regular communication with patients and caregivers, from reception at the referral hospital, following the patient journey, advocacy on the patient's behalf as required.
• Regular communication with the line manager and other hospital Gwoza General Hospital management to ensure the patient receives the best possible care, in the shortest amount of time (including transportation back to Gwoza)
• Timely reporting of any challenges in patients receiving the best possible care
• Contacting the line manager in case of ANY questions.
• Only approving health care as agreed in the MOU with MoH.
• Any other tasks as agreed by both Referral Nurse and line manager.

Requirements
Education:

• Registered nurse or other health specialization required
• Course in tropical medicine desirable
• Valid practicing license

Experience:

• 2 years' Experience in similar contexts
• Experience with MSF or other INGO and collaboration with Ministry of Health institutions is required
• Language: English and Hausa Languages Fluently written and spoken
• Knowledge: Computer literacy in Microsoft office suite
• Competencies: Commitment to MSF Principles, Behavioural Flexibility, Stress Management, Results and Quality Orientation, Teamwork and Cooperation, Service Orientation.