Latest Jobs at Mai Shayi Coffee

Key Responsibilities

• Prepare and serve various coffee, tea, and other beverages.
• Present menu, take orders and make recommendations to the customers.
• Operate coffee brewing equipment, such as grinders, espresso machines, and drip brewers.
• Provide guests with information about the coffee beans, brewing methods, and flavor profiles.
• Maintain the cleanliness and appearance of the coffee bar, dining area, and brewing equipment.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Work collaboratively with other staff members, such as servers and kitchen staff, to ensure smooth operations.
• Perform opening and closing duties including stocking taken and maintaining sales records.
• Perform other duties as assigned by management.

Requirements

• First Degree (BSc) / HND or equivalent in a relevant field with 1-3 years experience.
• Previous experience as a Barista, preferably in a high-end restaurant or Specialty Coffee environment.
• Strong knowledge of coffee brewing techniques, equipment, and beans.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong attention to detail and organizational skills.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Positive attitude and willingness to learn and take direction.
• Knowledge of restaurant POS systems is a plus.

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Responsibilities

• Greeting guests and taking drink and food orders
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Staying attentive to the needs of guests in the dining area
• Ensuring the food order is made correctly by kitchen staff and looks presentable for customers
• Deliver prepared meals and beverages to tables.
• Following health code standards about the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris, and more

Requirements

• First degree (NCE / OND / HND / B.SC or Equivalent)
• Clear written and verbal communication skills.
• Physical abilities to carry out job functions.
• Ability to handle cash transactions responsibly.
• Familiarity with food and beverage offerings.
• At least one year of food server experience within a restaurant, hotel, or conference center operation

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Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements and skills

• First degree (HND/BSC or Equivalent) in a relevant field.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ready to work 6 days in a week.