Latest Jobs at Lagos Business School

PURPOSE OF PISITION: 

Responsible for securing and protecting the organization’s endpoints, including desktops, laptops, smartphones, and IoT devices. This involves identifying and mitigating risks to prevent unauthorized access and data breaches. Additionally, the role provides second-level technical and administrative support to ensure the efficient use of ICT solutions and services.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but are not limited to the following:

• Endpoint Monitoring: Responsible for monitoring and maintaining the performance and security of endpoint devices (including desktops, laptops, mobile phones, etc.). This includes analyzing system logs and performance data to detect anomalies and potential issues.
• Patch Management: Manage and apply software patches and updates to endpoint devices. This includes identifying applicable patches, testing their compatibility, and deploying them promptly to enhance performance and security.
• Endpoint Configuration and Maintenance: Responsible for configuring and maintaining endpoint devices according to organizational standards. This includes installing operating systems and software, managing software licenses, and applying necessary updates and patches.
• Documentation and Reporting: Responsible for maintaining accurate documentation of endpoint configurations, troubleshooting procedures, and incident resolutions. This may also include providing periodic reports on performance, security incidents, and improvement recommendations.
• User Support and Training: Manage user security awareness training platforms and assists end-users with technical support, troubleshooting, and guidance on using their endpoint devices effectively. This may include training sessions or creating user guides to enhance users’ understanding of device functionality.
• Endpoint Inventory Management: Maintains an up-to-date inventory of all endpoint devices within the organisation. This includes tracking hardware and software assets, ensuring proper licensing, and managing device disposal or upgrades.
• Incident and Change Management: The endpoint security analyst may participate in incident and change management processes, ensuring that incidents related to endpoint devices are appropriately tracked, documented, and resolved. They may also play a role in assessing the impact of proposed changes to endpoint configurations.
• Incident Response: In a security breach or system incident, the endpoint analyst plays a role in the organisation’s incident response process. They investigate the incident, identify its root cause, and implement remediation measures to prevent similar occurrences.
• Data Analysis: Analyze data to identify patterns, trends, and anomalies related to endpoint device performance, security incidents, or user behaviour. This analysis can help inform decision-making, optimise processes, and proactively address potential issues.
• Vulnerability Management: Involved in vulnerability management, which includes identifying vulnerabilities in endpoint devices, assessing their potential impact, and coordinating patching or remediation efforts to minimise security risks.
• Compliance: Ensures endpoint devices adhere to compliance regulations and policies. This may involve conducting audits, implementing security controls, and generating reports to demonstrate compliance to internal and external stakeholders.
• Collaboration and Teamwork: Collaborates with other IT teams, such as network administrators, system administrators, and cybersecurity professionals, to ensure seamless integration and coordination of endpoint devices within the overall IT infrastructure.
• Troubleshooting and Issue Resolution: Investigate and resolve technical issues related to endpoint devices. This may involve troubleshooting hardware and software problems, diagnosing network connectivity issues, and providing timely resolutions to minimise downtime.
• Endpoint Deployment and Migrations: Deploying and migrating endpoint devices. This includes setting up new devices, transferring user data and settings, and ensuring a smooth transition from old to new endpoints.
• Continuous Improvement: Actively seek opportunities to improve endpoint management processes, workflows, and technologies. They should stay updated on industry best practices and emerging trends to identify areas of improvement and implement enhancements.

KEY PERFORMANCE INDICATORS

• Mean Time to Detect (MTTD) Vulnerability.
• Mean Time to Respond (MTTR)
• Endpoint Security Incident Rate
• Endpoint Vulnerability Assessment
• Patch Compliance Rate
• Prompt response to Users’ requests.
• Effective resolution of incidents or problems.
• High level of adherence to documentation practices [Policies, Procedures, Logs, Records, etc.]
• Antivirus reports, hardware report e.g. Printer reports, Issues log report
• Issues log report on Manage Engine, Classroom checklist report

COMPETENCIES REQUIRED

• Technical skills – Solid ICT troubleshooting skills; a need to frequently play a direct role in resolving user issues; Knowledge of network/systems design, analysis, productivity tools and operating systems.
• Problem-solving skills – Able to devise technical and creative solutions to user issues
• Communication skills – Telephone etiquettes; Able to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve software and hardware issues.
• Time management – Having excellent time management skills and should be able to set priorities when handling multiple cases; Ability to work under pressure and to tight deadlines
• Team collaboration – Able to work with other ICT personnel, Vendors, Contractors and co-works to resolve user issues; Good and flexible communication, interpersonal and influencing skills.
• Ability to manage Users in an enterprise infrastructure environment.
• Continuous approach to the upgrading of ICT skills

PROFESSIONAL QUALIFICATION

• Network [Network+, Security +, Cisco – CCNA Security etc.];
• Microsoft [MCP, MCTS, etc.];
• Cloud [AWS Certifications, CCNA Cloud, , etc.]
• Platforms (HP, Dell, A+, Linux+, etc.]
• Operations [ITIL, Microsoft Office suite, etc.]

EXPERIENCE

• A degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering or related Technology/ Science disciplines.
• Minimum 1- 3 years working experience post-degree working experience in an enterprise or ICT service company.

SALARY GRADE

Administrative

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PURPOSE OF POSITION: 

To deliver full administrative and secretarial support to the Dean, ensuring the seamless and efficient operation of the Dean’s office. As the primary liaison between the Dean and internal/external stakeholders, the Personal Assistant (PA) manages communications, schedules, and special projects with professionalism and efficiency.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES. These include but are not limited to the following:

• Manage the Dean’s daily schedule, including appointments, meetings, travel arrangements, and other engagements.
• Prepare documents, reports, presentations, and correspondences for the Dean.
• Handle incoming calls, emails, and mail, and respond on behalf of the Dean when appropriate.
• Maintain and update the filing system (both electronic and paper-based) for the Dean’s office.
• Schedule, organise, and coordinate meetings and conferences, including preparing agendas, minutes, and documentation.
• Ensure the Dean is well-prepared for meetings with background research and briefings.
• Serve as the first point of contact for all matters related to the Dean, ensuring effective communication between the Dean’s office and internal/external stakeholders.
• Draft, proofread, and edit correspondences and communications on behalf of the Dean.
• Handle sensitive and confidential information with discretion.
• Manage the Dean’s travel plans, including flight bookings, accommodation, visa processing, and itineraries
• Oversee the smooth operation of the Dean’s office by managing supplies, equipment, and ensuring a professional work environment.
• Coordinate office maintenance and liaise with service providers when necessary.
• Manage the school’s monthly breakfast club meetings while ensuring adequate administrative and secretarial support
• Maintain a database of contacts and be innovative in the use of contact information.
• Take notes, minutes, dictations and summaries for meetings
• Conduct background research and present findings
• Manage adhoc and specific projects as assigned by the Dean.

COMPETENCIES REQUIRED

• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• High level of professionalism, confidentiality, and discretion.
• Strong interpersonal skills and the ability to work with diverse teams.
• Ability to multitask, prioritise, and work under pressure.
• Attention to detail and problem-solving skills.
• Knowledge of office management systems and procedures.

KEY PERFORMANCE INDICATORS

• Feedback from internal and external Customers
• Reliability and accessibility to information provided to the Dean.
• Excellent prioritising of the executive’s daily activities
• Accuracy in information to Breakfast Club contacts
• Efficient management of Dean’s travel plans

QUALIFICATIONS 

A bachelor’s degree in Business Administration, Secretarial Studies, or a related field.

EXPERIENCE

Minimum of 3-5 years of experience in a similar role, preferably in an academic or corporate environment.

SALARY GRADE

Administrative

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PURPOSE OF POSITION:

The job holder is responsible for overseeing LBS’s cloud computing architecture, on-premise server infrastructure, and critical business applications. This includes managing teams, implementing strategic IT solutions, and providing third-level support to ensure optimal service delivery. The role involves designing, optimizing, and securing IT systems for high availability and disaster recovery while driving technological advancements aligned with LBS’s strategic goals. Additionally, it ensures the effective operation, maintenance, and security of the school’s IT infrastructure to support business needs and enhance user experience.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but not limited to the following:

System Management (60%)

• Robust Applications and infrastructure Monitoring to provide oversight of operations.
• Responsible for Identity management of systems and applications within the purview.
• Improvement initiatives with respect to ICT Server and cloud resources optimizations and minimizing downtime.
• Create policies, procedures and guidelines for cloud, server and applications, operations, data protection and system usage with respect to best practice.
• Prepare weekly reports on ICT infrastructure state and monitor ICT dashboard for potential bottlenecks.
• Ensure readiness of system and server infrastructure with respect to disaster recovery.
• Incident Management oversight of all systems within the purview.
• Analyze ICT requirements and provide objective advice on the use of appropriate cloud provider or on-premise infrastructure
• Continuously updating the School’s incident response and disaster recovery plans.
• Act as interface for ICT internal and external customers.
• Evaluate staff awareness and train them when necessary based on best practice.
• Act as one of the focal points of ICT disaster recovery planning and implementation
• Establish and maintain structures and procedures to provide timely, effective, proactive and efficient user support
• Act as a major custodian of the ICT service level agreement with external suppliers

Cloud Management(40%)

• Demonstrate knowledge of cloud architecture and implementation features (Virtualization, Storage, Operating systems, multi-tenancy, and elastic scalability)
• Act as the Subject Matter Expert for Lagos Business School’ cloud end-to-end architecture, including Google, AWS, AZURE and future providers, subscription, networking, provisioning, security and management
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Define optimal design patterns and solutions for high availability and disaster recovery for applications
• Ensures robust security management and privacy requirements are incorporated into cloud hardware, software and applications

KEY PERFORMANCE INDICATORS

• High level of customer satisfaction
• No unplanned downtime of Systems and Cloud Infrastructure
• Team Management and oversight.
• % of up-to-date Server and Cloud infrastructure
• Mean Time to Detect (MTTD) incidents.
• Ability to work under pressure and to tight deadlines.
• Effective resolution of incidents or problems.
• % of SLA attainment for applications and infrastructure
• Conversant with several best practice frameworks and ISO standard

COMPETENCIES REQUIRED

• Server and Network Upkeep skills – Analyzing System Logs, System Tools, and Data. Administering Server Security Software and Controls. Creating, Modifying, and Updating Microsoft Active directory group policy. Experience with Windows Admin Center is mandatory.
• Good managerial and organization skills
• Supplier/ Vendor management
• Excellent knowledge of cloud computing functionalities – AWS, Azure, GCP, eApps
• Familiarity with ICT Risk and Security regulations, methodology and framework.
• Problem-solving skills – Able to devise technical and creative solutions to user issues
• Communication skills – Telephone etiquettes; Able to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve security related issues
• Time management – Having excellent time management skills and should be able to set priorities when handling multiple cases; Ability to work under pressure and to tight deadlines
• Team collaboration – Able to work with other ICT personnel, Vendors, Contractors and co-works to resolve user issues; Good and flexible communication, interpersonal and influencing skills.
• Ability to manage Users in an enterprise infrastructure environment.
• Continuous approach to upgrading of ICT skills

PROFESSIONAL QUALIFICATION

• IT Governance (ITIL)
• Cloud Platform [AWS Certifications, Microsoft Azure, GCP]
• Platforms (HP, Dell, Cisco]
• Operations [Microsoft Office suite, etc.]
• Project Management [PMP, PRINCE2, MS Project, etc.]
• Operating Systems (Windows Server 2019/2016, Linus Centos, Windows 10)
• Security (CEH, CISM)
• ICT Risk: COBIT, CRISC, CISM, CISA

EXPERIENCE

• A degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering or related Technology/ Science disciplines.
• Minimum 5 – 9 years post-degree working experience in Enterprise system /cloud administration, with at least 3 years of managing a team or unit.
• Experienced using Linux OS
• Experienced with Dell Server management in an enterprise
• Ability to identify and mitigate network vulnerabilities and monitor patch management
• Knowledge of firewalls, antivirus and IDPS concepts
• Experienced in installing security software and documenting security issues
• Performed ICT System Administration role in an enterprise infrastructure environment with above 200 Users.
• Experience using Microsoft Applications like Power automate, Sharepoint, PowerBI, Office365, Dynamics 365 e.t.c

SALARY GRADE

Managerial