Latest Jobs at Food Concepts Plc

Job Purpose

• To design, implement and co-ordinate internal audit functions across the business.

Core Responsibilities and Key Result Areas

Risk/Quality Monitoring

• Proactively monitor internal controls and provide independent assurance on the effectiveness and efficiency of operating systems, recommending changes where necessary and as required. The scope of such reviews shall include but not be limited to accounting process reviews, process streamlining and systems automation projects
• Ensure and monitor store compliance to Company policies, procedures and systems
• Report variance and ensure proper follow up
• Monitor the implementation of internal audit recommendations to ensure the satisfactory resolution of identified significant issues
• Ensure follow up on gaps identified and communicate to Line Manager
• Report on company’s compliance with IFRS (International Financial Reporting Standards).
• Develop and maintain the company’s Quality Management system, ensuring full compliance with its guidelines and a consolidated uniform approach across the company
• Advisory
• Proactively identify trends and issues from audit findings and formulate recommendations for improving internal controls and addressing identified weaknesses/gaps across all locations/markets in which the company operates
• Review and report on the accuracy, timeliness and relevance of the financial and other information provided to management for decision making
• Undertake and report on the value for money that the company obtains in all its activities with special regard to economy, efficiency and effectiveness
• Assist management in the identification of business improvement opportunities in line with the recommendations of the Quality Policy and provide required assistance in managing projects which are spin-offs of such exercises

Key Performance Indicators

• Rate of compliance with external compliance regulatory agencies
• Accuracy/Quality of revenue Assurance
• Quality of business improvement opportunities provided
• Accuracy, timeliness and relevance of financial information

Knowledge Requirements

• Knowledge of computerized accounting and auditing record keeping systems
• Knowledge of legislations, its changes and developments as they affect the Food Industry,
• Knowledge of  new auditing techniques and practices
• Knowledge of Fundamentals of Accounting
• Knowledge of the QSR/Food Industry practices

Job Specifications

• A good first degree in Accounting or related areas.
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of ICAN, ACCA, ACA, CIMA, or any other related professional qualification is required.
• Minimum of 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Recommends business improvement opportunities
• Monitors the implementation of internal audit recommendations
• Maintains the company’s quality management system

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Job Purpose

• To enable Operations’ capability to deliver operational excellence

Core Responsibilities and Key Result Areas

Training & Development

• Align and ensure adaptation to Food Concepts’ management style, culture and core values
• Participate in planning and execution of formal and advanced training for operations team
• Identify, evaluate, and analyse problem areas impacting Operational excellence and proffer solutions
• Help maintain the highest level of operational excellence in Operations by identifying barriers to service and advising solutions to fix them
• Develop the Field Trainers to ensure consistent team learning and continuous improvement
• Monitor and report on key capabilities opportunities in stores and advise interventions and ensure the desired impact of the Learning and Development framework
• Build robust mix of training capabilities including but not limited to instructor-led training, in-market training, and virtual-based training, adapting instructional materials to varying audiences and formats
• Research, develop and continuously improve training programs and curriculum for new and existing store personnel, in collaboration with Operations Managers,
• Co-ordinate Operations’ graduate trainee /OMEGA programs
• Monitor and assess the status of learning programs of Graduate Trainees / Omega for areas of improvement
• Design and apply assessment tools to measure training effectiveness
• Conduct regular needs analyses to identify both the needs of the organization and the needs of employees and deploy bespoke or standard interventions to ensure that the organization is fully enabled to succeed and to contribute to the Employee Value Proposition
• Provide feedback to training participants and management
• Evaluate and make recommendations on training material and methodology
• Collaborate with Operations Managers to develop their team members through career pathing
• Coordinate off-site training activities for employees
• Prepare and present reports of Field Training KPI
• Manage and maintain in-house training facilities and equipment
• Market and encourage participation in various training programs organised by FC
• Market the training centre facility to companies in Private and Public sectors
• Identify and promote best practices, incorporating into training plans and materials
• Build positive and achievement-oriented working environment for employees.
• Oversee the Field Trainer’s calendar, communications and workshop materials
• Promote effective training and development and good managerial behaviors by developing and maintaining teamwork and a positive climate
• Anticipate operational training risks and develop mitigation strategies
• Any other responsibilities that may be assigned from time to time by Line Manager

Compliance

• Responsible for modelling and acting in accordance with the companies guiding principles
• Ensure adequate compliance to all company policies, internal control processes and approved food processes
• Ensure all Health and Safety standards are delivered and met
• Refresher training is implemented as per company guidelines

Key Performance Indicators

• Achieve Graduate and OMEGA Sign Off target
• Achieve Crown Training targets
• New Field Trainers development and Sign Off
• New Training Programs launched nationwide
• Training Audit % target
• Induction Attendees %
• Training Calendar planned quarterly – Key Training Needs
• ITF Compliance % target

Knowledge Requirements

• Knowledge of technical trainings, online learning modules and technical course materials
• Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
• Demonstrates good communication and research skills
• Demonstrates enthusiasm for lifelong learning
• Working knowledge of Microsoft office suite. i.e. Excel, Word and PowerPoint

Job Specifications

• A good degree in Education, Business or Finance or any relevant field
• HRCI Professional in Human Resources (PHR), Senior HRCI Professional in Human Resources (SPHR) or any other related professional qualification is essential
• Minimum of 2 years’ experience in similar role

Decision Expectations

• Develop training modules to suit or meet the organisation goals
• Develop innovative ideas to meet changing training needs
• Review training needs from a variety of vendors and choose appropriate materials
• Ensure training plans are current, relevant and effective

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Job Purpose

• Responsible for managing key Human Resources Services and Operations in the designated Division. Ensure compliance to the labour laws of the government and other agreement reached by the Company and third parties/

Core Responsibilities and Key Result Areas

Recruitment Documentation and Activities

• Ensure all recruitment activities are in compliance with the Company policies and procedures
• Manage the recruitment process by ensuring all vacant roles are budgeted for/employee request form for unbudgeted role, placing job vacancies, co-ordinating interviews including personality assessment program for stores, candidate care program, medical checks i.e. food handler test etc
• Ensure only credible employees are recruited any given time
• Responsible for all recruitment documentation and checks such as Personal Bio data form, Guarantor checks, Reference checks, on boarding documentation i.e. Acknowledgement of Staff handbook, Code of business conduct and others, HR Spicy box containing relevant information for store opening, verifying all information supplied by candidates are correct and issuance of offer letter
• Make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
• Recruitment reporting such as Recruitment tracker, work force planning indicating targeted number of recruitment versus actual, time to fill vacancies tracker, family tree update etc

Payroll Management and other Benefits

• Prepare and deploy payroll activities every month and ensure all employees’ salaries, benefits and allowances are paid promptly and correctly for business divisions
• Manage the process of gathering and locating MPR from stores and business units. Creating Pre-payroll variance report which includes but not limited to New hires, disengagement, leave and absence deduction, disciplinary, salary reviews/promotions
• Ensure all input from the Pre-payroll variation and correctly enter into the Human Resources Information System subject to approvals
• Ensure that payroll report and payroll deduction report to reflect all salaries and allowances and deductions i.e. statutory or company deduction
• Prepare variance report to show the difference in pay comparison between months and ensure accurate explanation for variance as applicable
• Prepare bank payment report, Pension Remittance Report, Tax Remittance Report, Re-imbursables report. FCMCTS report, Statutory deduction report i.e. NHF, NSITF and any other report as indicated in the payroll activities for each month
• Ensure new hire computation and Termination computation for voluntary and involuntary termination of contract following the company policies and procedures. Communicate to banks of employee exits and ensure that discharge letter/letter of indebtedness are communicated to employee as applicable
• Resolve all payroll enquiries including suspended salaries and allowances, returned salaries, refunds, tax issues etc

Reward, Recognition and Employee Welfare

• Ensure the preparation of all incentives schedule including but not limited to Stores/Business units/Area Manager quarterly incentive program, Product Side Action, Employee of the month etc
• Ensure photos taken in the stores are clear and liaise with Graphic Artist for recognition posters and communicated as applicable.
• Ensure that employees are registered under the company HMO program in line with SLA signed by the Company and the HMO company. Resolving all HMO related issues and ensure staff benefits from the HMO based on plan agreed
• Ensure distribution, replacement of uniforms and accessories to employees
• Ensure staff meal process and documentation for payroll report
• Manage all staff related incident reported through the incident reporting tracker and ensure all incidents are closed and status updated
• Assist in co-ordinating staff forum meetings and any other employee engagement activities as planned in the Company.

Disciplinary and Grievance Management

• Ensure compliance to the process of improving performance and managing misconduct
• Co-ordinate investigatory, disciplinary and appeal hearing. Participate as note taker and/interviewer where applicable
• Ensure that all grievances are properly reported, tracked and status reported periodically
• Keeping appropriate record of outcome of hearings and ensuring disciplinary progressive procedures are tracked on an individual basis
• Manage fairly and thoroughly all employees complaints about management’s actions, company’s processes or against any individual in the company
• Take prompt HR actions when absenteeism is seen to be beyond control

Performance Appraisal

• Conduct Performance Appraisal across the business divisions in line with the company’s performance management system
• Ensure report on appraisals outcome; recommendations, exits, transfers, probations, etc
• Records Administration; Staff Filing, Leave and Certification Verification
• Keep the records; documents and files relating to all staff within the division
• Track the in and out of the files and the document contents of the file
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Perform any other related task as may be assigned from time to time

Key Performance Indicators

• Time to fill vacancies (Target Vs Actual)
• Nos of Internal and External Audit Exceptions (Standard of Measurement – Departmental Policies and Procedures)
• Labour Turnover Rate (Target Vs Actual)
• Time to complete task/project i.e. Salary timeline (Target Vs Actual)

Knowledge Requirements

• Labour laws
• Process Management
• Problem Solving
• Data Analysis - Excel
• Performance Management
• Oral and written Communication
• Ability to plan, schedule and coordinate effectively
• Interpersonal Skills
• Negotiation

Job Specifications

• Minimum of university degree or equivalent in Industrial Relations and Labour
• Membership of the CIPM, or any other related professional qualification is required
• 2 - 4 years working experience in HR field