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  • Posted: May 16, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
    Read more about this company


    Customer Service Representative

    Job Responsibilities:

    • Ensure that customers have a good time at the restaurant, look immediately into any
    • complaints they might have and ensure they are promptly resolved.
    • Maintain strict adherence to set service standards and ensure that procedures are followed.
    • Ensure that necessary resources and tools are available for quality Customer Service delivery.
    • Manage Customer Service database digitally
    • Deal directly with customers either by telephone, email, walk in or any other identified means.
    • Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
    • Expedite correction or adjustment, follow up to ensure resolution.
    • Direct requests and escalate issues and ensure requests are fulfilled promptly.
    • Attract potential customers by answering product and service questions, suggesting information about other products and services.
    • Record details of customer interactions and give reports to the Restaurant Manager daily.
    • Devise and implement means to collect feedback on our meals and service from customers
    • Report to the Restaurant Manager daily on on all status of customer service enquiries handled or being processed by the Team.


    • 1-2 years work experience in a similar role
    • Knowledge of restaurant policies regarding personnel and customers.
    • Passion for the hospitality business
    • Customer service ethos and culture

    go to method of application »

    Procurement Officer (Restaurant)

    Job Responsibilities:

    • Engage in strategic negotiations to achieve favorable conditions and strong supplier partnerships.
    • Prepare procurement execution plans and oversee the full array of materials management and procurement functions of purchasing, expediting, shipping, receipt and inspections of goods.
    • Ensure that procurement operations (contracts, purchasing, contract administration, expediting, supplier quality) conform to company policies and procedures.
    • Create and maintain good relationships with vendors, suppliers, donors and community partners.
    • Secure products and services at best possible pricing without compromising on quality or service.
    • Ensure requisitions are properly approved before purchases are made.
    • Develop and maintain a food management database to keep accurate records of inventory, purchases and waste of food, beverages and supplies.
    • Order products and supplies which includes determining the appropriate vendor (i.e. comparing price and quality standards) and entering purchases into the food management database.
    • Ensure food and beverage items are in stock at the appropriate time and in optimal condition, including items with short life spans like produce and dairy products.
    • Receive, verify accuracy and quality of orders before confirming receipt and contacting suppliers of incomplete deliveries and follow up to verify / confirm future delivery expectations.


    • Degree in Economics, supply chain, accounting or related field.
    • 2-3 years experience in a similar role.
    • Effective verbal and written communication skill.

    go to method of application »

    Restaurant General Manager

    Job Summary

    • General Manager (GM) is responsible for overseeing all aspects of restaurant operations including production within
    • the fast casual restaurant, ensuring exceptional guest experiences, efficient operations, and profitability. This role requires strong leadership skills, business acumen, and a passion for delivering high-quality food and service.


    • Oversee day-to-day operations and production of the restaurant outlets, including staffing, scheduling, inventory management, procurement,       maintenance, logistics, and quality control.
    • Ensure the production department is functioning according to standard operating procedures
    • Ensure compliance with health and safety regulations and maintain cleanliness standards.
    • Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity
    • Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality.
    • Foster a positive work environment and promote teamwork and collaboration among team members.
    • Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement.
    • Monitor online sales/orders, online reviews and feedback platforms to address any issues and capitalise on positive feedback.
    • Ensure all e-commerce platforms are functioning at full capacity
    • Develop and manage budgets, forecasts, and financial goals to achieve profitability targets.
    • Monitor costs, including food, labour, and overhead expenses, and implement cost- saving initiatives as needed.
    • Analyse financial reports and key performance indicators to identify trends and areas for improvement.
    • Collaborate with the marketing team to develop and execute marketing initiatives to drive sales and increase brand awareness.
    • Participate in community events and sponsorships to support the restaurant presence and reputation

    Job Requirements

    • Bachelors Degree in Hospitality Management or related field preferred.
    • Proven work experience as a Restaurant General Manager, Restaurant Manager, Hospitality Manager or similar role.
    •  3-5 years of food and beverage service industry experience required.
    • Relevant professional qualifications are an advantage.

    Method of Application

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