Latest Jobs at Club Concierge Africa

Job Summary

• We are seeking a dynamic and detail-oriented Project Manager to lead and oversee strategic initiatives across our travel and hospitality operations.
• The ideal candidate will have a strong background in project management, exceptional organizational skills, and a passion for travel and customer experience.
• This role requires cross-functional coordination, clear communication, and a results-driven approach to ensure timely and cost-effective delivery of high-quality services.

Key Responsibilities

• Plan, execute, and monitor projects across departments including operations, marketing, product development, and client services.
• Define project scope, goals, timelines, and deliverables in collaboration with stakeholders.
• Coordinate internal resources and third-party vendors for seamless execution of travel and hospitality initiatives.
• Develop detailed project plans, track progress, and adjust plans as needed to meet goals.
• Ensure compliance with budget, quality, and schedule expectations.
• Identify and mitigate potential risks and issues that may impact project success.
• Communicate project status, updates, and potential roadblocks to senior management and stakeholders.
• Conduct post-project evaluations and implement continuous improvement strategies.
• Foster a collaborative environment and ensure client satisfaction remains a core focus throughout all project phases.

Requirements

• Candidates should possess a Bachelor's Degree with at least 5 years experience.

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Job Summary

• The Reservation Executive will be responsible for managing customer bookings and travel reservations for flights, hotels, tours, and other travel-related services.
• This role involves providing excellent customer service, ensuring accuracy in reservation details, maintaining up-to-date knowledge of travel products and services, and supporting the sales and operations teams in delivering a seamless travel experience.

Key Responsibilities

• Handle and process customer travel inquiries and reservations via phone, email, or online platforms.
• Book flights, accommodation, tour packages, transfers, and other travel services.
• Coordinate with travel vendors, airlines, hotels, and internal departments to confirm bookings.
• Provide customers with travel options, pricing, and booking recommendations based on their needs.
• Issue tickets, vouchers, and travel documentation accurately and in a timely manner.
• Ensure all bookings are accurately documented and updated in the reservation system.
• Resolve booking-related issues, cancellations, amendments, and rebookings.
• Maintain high levels of customer satisfaction and provide post-booking support as required.
• Keep up-to-date with industry trends, airline fare rules, and promotional offers.
• Support sales and marketing campaigns with reservation logistics and data reporting.

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Job Summary

• The Telemarketer is responsible for turning raw leads into booked appointments for the Deck Sales team by making persuasive, informative follow-up calls.
• They report to the Deck Lead for performance accountability and to the call centre manager under Go Travel CC for administrative support and attendance tracking.

Key Responsibilities

• Call and qualify leads from OPC agents
• Book and confirm appointments for presentations
• Maintain CRM records and follow-up notes
• Meet calling and appointment targets.

Qualifications

• Certificate / Diploma in Sales, Customer Service or Communication
• 1–2 years of outbound calling or call center experience
• Previous work in tele-sales, in either travel, hospitality, insurance, real estate, or services industries.;

Key Competencies & Skills:

• Excellent phone communication and professionalism
• Objection handling and persuasive selling
• Consistency and organizational skills.
• Familiarity with CRM tools (Zoho preferred).

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Job Summary

• The Deck Sales Associate is the deal-closer who delivers compelling sales presentations and converts qualified prospects into Club Concierge members.

Key Responsibilities

• Deliver tailored, high-impact deck presentations
• Close sales and handle objections professionally
• Track performance and update CRM
• Collaborate with member services for onboarding
• Achieve conversion targets.

Qualifications

• Degree / Diploma in Sales, Business, or Hospitality
• 2 - 3 years’ experience in high-ticket B2C sales
• Experience in travel, hospitality, insurance, and real estate is a strong advantage
• Proficiency in Google Workspace and/or CRM (Zoho).

Key Competencies & Skills:

• Strong sales and storytelling ability
• High emotional intelligence and objection handling
• Luxury/lifestyle selling experience
• Professional demeanor and result orientation.