Jobs at WorQulture

Job Description

• Our client , a top notch restaurant in Lagos, is in search of an experienced and enthusiastic customer service Lead who will be responsible for communicating with the business customers and assisting them with various requests and resolutions.
• The ideal candidate is expected to provide assistance to the Restaurant Manager to run the operations and to provide efficient, expedient and courteous service to customers leading to total customer and company satisfaction

Responsibilities 

• Direct requests and unresolved issues to the designated resource and ensure requests are fulfilled.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager Daily.
• Devise and implement means to collect feedback on our meals and service from
• Customers.
• Report to the Restaurant Manager daily on all status of customer service inquiries
• handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when
• interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver
• excellent customer service.
• Obtain and examine all relevant information in order to assess validity of complaints
• and to determine possible causes
• Receive and process orders/requests and deliveries via social media, e-commerce
• platforms, and phone calls
• Update menus accordingly on all e-commerce platform
• Ensure achievement of individual KPIs daily.
• Any other duties assigned.

Qualifications

• Bachelor's Degree in relevant field
• Minimum of 2 years experience in related field; preferably restaurant and food industry
• Attentiveness and patience for customers
• Amiable personality
• Excellent presentation skills
• Good command of written and oral English
• Must reside within close proximity to Lekki.

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Job Description

• We are seeking a highly organized and proactive Administrative Officer to join our team at a leading provider of tech solutions to businesses.
• The successful candidate will ensure the smooth and efficient running of our office, supporting various departments, and contributing to the overall productivity and effectiveness of our organization.

Responsibilities

• Oversee day-to-day office operations to ensure a well-organized and efficient work environment.
• Manage office supplies and inventory, ensuring timely procurement and stock management.
• Coordinate maintenance and repairs for office equipment and facilities.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Maintain and update company records, databases, and filing systems.
• Prepare, edit, and format documents, reports, and presentations.
• Organize and coordinate staff training sessions, workshops, and development programs.
• Process invoices, expense reports, and reimbursements.
• Assist in budget management and tracking office-related expenditures.
• Support the finance department with basic bookkeeping and financial reporting tasks.
• Plan and organize company meetings, events, and conferences.
• Prepare agendas, take minutes, and distribute follow-up action items for meetings.
• Coordinate travel arrangements and accommodations for staff and clients.
• Serve as the primary point of contact for clients, visitors, and external partners.
• Address inquiries and resolve issues in a timely and professional manner.
• Ensure a positive experience for all stakeholders interacting with the company.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Assist in developing and updating office policies and procedures.
• Conduct regular reviews to ensure adherence to best practices and compliance standards.
• Facilitate internal communication and coordinate between different departments.
• Support senior management with administrative tasks and special projects.
• Assist in the dissemination of company-wide announcements and updates.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• 2 years minimum experience as an Administrative Officer, Office Manager, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
• Interpersonal skills
• Problem-Solving Oriented
• Proactive self motivated and confident
• Innovative and Tech Savvy
• Excellent written and verbal Skills

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Job Summary

• The Production Manager  will be responsible for the consistent preparation of innovative and Creative cuisine of the highest quality, presentation and Flavors for the restaurant food, resulting in outstanding guest Satisfaction.

Responsibilities

• Plan menus for the restaurant.
• Schedule and coordinate the work of chefs, cooks and other kitchen employees to assure that food preparation is economical and technically correct and within budgeted labour cost goals.
• Approve the requisition of products and other necessary food supplies.
• Ensure that high standards of sanitation, cleanliness and safety are always maintained throughout all kitchen areas.
• Establish control to minimise food and supply waste and theft.
• Safeguard all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles.
• Develop standard recipes and techniques for food preparation and presentation which help to assure consistently high quality and to minimise food costs; exercise portion control for all items served and assist in establishing menu selling prices.
• Consult the Restaurant manager about food production aspects of special events being planned.
• Supervise the cooking of items that require skilful preparation.
• Ensure proper staffing for maximum productivity and high standards of quality; control food costs to achieve maximum profitability.
• Evaluate food products to ensure that quality standards are consistently attained.
• Interact with the kitchen team to ensure that food production consistently exceeds the expectations of members and guests.
• Assist in maintaining a high level of service principles in accordance with established standards.
• Evaluate products to assure that quality, price and related goods are consistently met
• Develop policies and procedures to enhance and measure quality; continually update written policies and procedures to reflect state-of-the-art techniques, equipment and terminology
• Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment.
• Provide training and professional development opportunities for all kitchen staff.
• Ensure that representatives from the kitchen attend service line-ups and meetings.
• Periodically visit the dining area when it is open to welcome members.
• Support safe work habits and a safe working environment at all times.
• Ensure a safe working environment and attitude on the part of all employees in areas of Responsibility.
• Supervise and evaluate the performance of production and estimate costs and prepare Budgets
• Enforce health and safety precautions and ensure output meets quality standards.

Requirements

• A minimum of a bachelor’s degree in Business Administration, Marketing or any related field.
• Minimum of 5 years of work experience as a Production Manager, Food & Beverage Manager, Kitchen Supervisor in a Quick Service Restaurant.
• Previous experience in restaurant management.
• Excellent communication and listening skills.
• Strong attention to detail, observation, organisational, and leadership skills.

Work Hours:

• 8am –10pm Mondays – Sundays
• One weekday off (shift system is available)