Restaurant Customer Service Representative at WorQulture

Job Description

• Our client , a top notch restaurant in Lagos, is in search of an experienced and enthusiastic customer service Lead who will be responsible for communicating with the business customers and assisting them with various requests and resolutions.
• The ideal candidate is expected to provide assistance to the Restaurant Manager to run the operations and to provide efficient, expedient and courteous service to customers leading to total customer and company satisfaction

Responsibilities 

• Direct requests and unresolved issues to the designated resource and ensure requests are fulfilled.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager Daily.
• Devise and implement means to collect feedback on our meals and service from
• Customers.
• Report to the Restaurant Manager daily on all status of customer service inquiries
• handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when
• interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver
• excellent customer service.
• Obtain and examine all relevant information in order to assess validity of complaints
• and to determine possible causes
• Receive and process orders/requests and deliveries via social media, e-commerce
• platforms, and phone calls
• Update menus accordingly on all e-commerce platform
• Ensure achievement of individual KPIs daily.
• Any other duties assigned.

Qualifications

• Bachelor's Degree in relevant field
• Minimum of 2 years experience in related field; preferably restaurant and food industry
• Attentiveness and patience for customers
• Amiable personality
• Excellent presentation skills
• Good command of written and oral English
• Must reside within close proximity to Lekki.