Jobs at Westfield Consulting

Job Summary

• The Head of Strategy is responsible for developing, implementing and driving the organization's strategic vision and direction, practical support for the organization to identify issues which require further investigation or exploration, supporting the Executive team and Board to navigate key strategic decisions. Shaping the overall strategic direction of the business.

Principal Duties and Responsibilities
Develop long-term corporate strategy:

• Develop and implement comprehensive strategic plans
• Lead the formulation and execution of the company’s long-term strategic plan, aligning with business goals and industry trends.
• Provide strategic guidance and recommendations to stakeholders
• Work closely with stakeholders to ensure alignment between corporate strategy and operational execution.
• Lead strategic planning processes, including goal-setting, prioritization, and resource allocation
• To implement a pro-active programme of research and audience insights which effectively support strategic and service development

Develop and executive and commercial strategy:

• Define and implement commercial strategies that align with the company’s business objectives and market opportunities.
• Lead the development of pricing models, product offerings, and go – to market strategies to maximize revenue and market shares.
• Collaborate with commercial, and product development teams and others to drive customer acquisition, retention, and revenue growth.
• Communicate strategy to stakeholders, including executives, employees, and external partners

Market analysis and business intelligence:

• Conduct market research and analysis to identify trends, customer needs, and competitive dynamics within the industry
• Monitor market conditions and competitor’s activities to adjust strategies accordingly.
• Provide insights and recommendations to stakeholders and senior management on market entry expansion opportunities and market trends.
• Build and develop a high-performing strategy team

Key Performance Indicators

• Alignment of organizational resources and capabilities with strategic objectives
• Successful implementation of strategic initiatives, measured by progress toward goals and objectives
• Positive ROI on strategic investments, such as acquisitions or new product launches.
• Effective identification and mitigation of strategic risks.
• Establishment of successful partnerships or collaborations that drive business growth.
• Increase in market share due to effective competitive strategy.
• Increase in revenue through strategic initiatives, such as market expansion or product innovation.

Qualification & Experience

• Bachelor’s degree in any field
• 7 – 12 years of experience in strategy or a similar role
• Possession of a postgraduate degree is an added advantage
• A professional certificate is an added advantage.

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Job Purpose

• To implement and coordinate marketing strategies towards achieving the long-term growth and profitability objectives of the business.
• Responsible for developing and executing marketing strategy to drive incremental growth, customer engagement, and sales performance across all its brands.
• This role oversees multi-channel marketing campaigns, digital marketing, brand partnerships, and customer insights to grow market presence.

Key Responsibilities
Development and Implementation of Marketing Strategies:

• Monitor effective utilization of brands marketing budget to achieve the set objectives
• Oversee design and implementation of comprehensive marketing strategies in creating awareness of the company’s business activities
• Build and communicate a comprehensive growth marketing plan that aligns with our revenue goals and overall business strategy
• Oversee planning and execution of campaigns for corporate promotion, launching of new product lines etc.
• Build Strategic Partnership with external parties such as the media, Stakeholders and potential clients
• Integrate selected brand communication on behalf of the company
• Ensure our customers get to their 'AHA' moment quicker, churn is kept low and LTV is increased by developing and executing customer retention strategies.
• Monitor industry trends and competitive landscape to identify new opportunities for growth.
• Coordinate relationships with creative agency partners as well as cross-functional teams and external vendors.
• Oversee the digital marketing strategy, including website management, social media, email marketing, and online advertising.
• Leverage data analytics to track campaign performance and make data-driven decisions.
• Ensure brand consistency and adherence to brand guidelines throughout the franchise network.
• Develop localized marketing strategies and campaigns that cater to specific markets while maintaining brand integrity
• Develop and implement customer loyalty programs and CRM strategies.
• Monitor customer feedback and use insights to improve the overall customer experience.

Product/Brand Innovation and Development:

• Lead cross-functional innovation teams to drive agreed innovation projects as it applies to products and store locations ensuring alignment to brands’ vision
• review Brands’ prices in line with the company pricing policy and market realities to ensure brand profitability, recommend appropriate price, and cost structure adjustments
• Oversee planning, coordination, execution, and attendance of conferences, seminars, Fairs, exhibitions and any other events
• Collaborate with product development teams to introduce new menu items and promotions.
• Ensure effective marketing of new offerings to drive sales.

Strategic Direction and Leadership:

• Control budget and allocates resources towards all projects
• Monitors progress, reviews and approves performance reports
• Supervise marketing department and provide guidance and feedback to other marketing professionals
• Engage in the achievement of Goals & Objectives in line with the company’s vision, mission and values.
• Ensure company conducts its business in full compliance with all national, international laws, and regulations that pertain to QSR, as well as professional standards, accepted business practices, and internal standards
• Work closely with franchisees to provide marketing support, resources, and guidance.
• Manage relationships with advertising agencies and media partners
• Build and lead a high-performing marketing team, providing mentorship and guidance
• Foster a culture of creativity, innovation, and collaboration.

Key Performance Indicator

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Marketing Division’s budget/targets/objectives
• Achievement of Individual Personal Development Plans.

Requirements

• A good First Degree in Social / Management / Physical Sciences
• Possession of a Post graduate degree in Marketing/Business Administration or related degree is an added advantage
• Membership of the NIMC, APCN, AAN, or any other related professional qualification is required.
• Minimum of 12-15 years Marketing hands on work experience in a similar role in a related industry (FMCG/QSR).

Knowledge:

• Knowledge in identifying target audiences creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Basic working knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Familiarity with Customer Relationship Management and Content Management System software
• Knowledge of traditional and digital marketing tools
• Knowledge of research methods; data analytics software
• Ideation and marketing strategy development
• Progressive experience in brand marketing; QSR, FCR, or Retail preferred
• People management experience with a proven track record of coaching and developing high-performing cross functional team with a keen eye for talent and a passion for diversity, inclusion, & belonging
• Proven track record of developing brand strategy, building campaigns, and executing marketing plans that drive tangible business result
• Demonstrated initiative, critical thinking, decision-making, and problem-solving skills, with the ability to thrive in a fast-paced, dynamic environment
• Ability to influence senior leaders in the organization and across different cross-functional groups
• Ability to lead cross-functional teams with members from all levels of the organization with multiple projects running simultaneously across multiple international markets
• Experience leading analytics and performance marketing or product teams

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Job Summary

• The museum manager is responsible for delivering the museum’s vision and executing its mission.
• This involves engaging all past, existing and potential stakeholders and ensuring the highest level of the social impact of the museum’s operational values. The role is visionary, innovative and strategic as well as administrative.

Principal Duities and Responsibilities
Education:

• Research and Development: Leading the museum’s research and development initiatives. This includes liaising with tertiary institutions, government agencies and other stakeholders to investigate questions for the improvement and development of best practices for the museum’s target audience.
• Program Development: working with a team of educators to design programs to meet the needs of our learners – children, and those who care for/educate them. Develop and implement innovative, high-quality and fun, educational programs and events that are child-based, accessible to a wide audience, and reflect the mission of Mindscapes Children’s Museum.
• Exhibit sourcing/development: Work with exhibit creators/local fabrication team to create the exhibits/resources needed to meet the needs of our learners.
• Education: Provide leadership to staff and volunteers to implement the museum's educational programs for families, schools and communities. Monitor and evaluate programs, making recommendations for program improvement.

Administration:

• Participating in strategic planning for the museum’s relationships development, brand development and fiscal sustainability.
• Providing leadership to staff and volunteers (training, scheduling and supervision)
• Maintaining strong relationships with the parents and other visitors, characterized by mutual respect and goodwill.
• Assisting the Executive Director in setting up systems and structures for the museum’s operations
• Supporting marketing and fundraising efforts
• Collaborate with colleagues and the board in the design and implementation of innovation within the context of the Museum’s overall program and mission.
• Work with Facilities Management to maintain a healthy, safe and orderly museum, and protect the museum’s educational assets.
• Organize and maintain program supply inventory.


• Notify the Executive Director immediately of personal difficulties with children, parents, staff or any stakeholder.
• Initiate growth and change in his/her intellectual and professional development, seeking out professional conferences, courses, and other opportunities to learn and through participation in in service educational activities provided and supported by the Museum.

Requirements

• Minimum of Bachelor’s degree in Educational Leadership, Business Administration, or related field required.
• Certifications and/or additional degree in education and/or strategy, marketing and related fields
• Knowledge of patterns of human thinking and behaviour
• Strong project management skills will be key as we have several new and ongoing organizational initiatives. An ability to manage projects with two or more stakeholders using a collaborative and professional approach and to operate well under pressure
• Significant supervisory, managerial, and budgetary responsibility experience.
• A minimum of three years working experience in the education sector.

Qualities: 

• Entrepreneurial Thinking – Has the ability to envision the future of the museum and design solutions to communicate its primary cause, seeing and responding to opportunities for collaboration with other organizations and individuals.
• Autonomy – Exhibits the drive and ownership necessary to independently lead the organization’s marketing and communication goals and objectives to actualize its vision.
• Strategic Thinking –Is able to evaluate and analyze existing data to design the organization’s necessary vision deployment strategy.
• High Executive Function – Exhibits the time management, planning, organization and persistence skills to accomplish the set goals with emotional stability, objectivity, and optimism even under pressure.
• Strong Communication skills – Has the flawless articulation, vocabulary, charisma and presence to communicate with the organization’s stakeholders; orally and in writing.
• Resourcefulness – Can ingeniously find the resources to efficiently execute the organization’s strategy/operations and solve arising problems.

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Job Summary

• The HFR is responsible for overseeing the financial strategy, planning, and sustainability of the organization.
• This role ensures that the financial systems, policies, and processes are robust, compliant, and support the long-term financial health of the organization.
• The HFR will work closely with leadership to drive financial decision-making, risk management, and operational efficiency.

Principal Duties and Responsibilities
Financial Strategy & Planning:

• Develop and oversee the implementation of the organization's financial strategy.
• Provide financial forecasting and long-term planning aligned with organizational goals.
• Lead budgeting processes, ensuring alignment with strategic priorities.
• Monitor financial performance, providing recommendations for improvement.

Financial Management & Risk Mitigation:

• Oversee cash flow management, ensuring liquidity and financial sustainability.
• Identify financial risks and develop mitigation strategies.
• Ensure strong internal controls to prevent fraud and financial mismanagement.
• Conduct financial scenario analyses and risk assessments.

Compliance, Audit & Governance:

• Ensure compliance with all regulatory and financial reporting requirements.
• Manage relationships with auditors, tax authorities, and other financial stakeholders.
• Ensure accurate and timely filing of tax returns, statutory reporting, and regulatory submissions.
• Maintain compliance with donor funding requirements and financial best practices.

Treasury, Investment, and Resource Mobilization:

• Oversee treasury operations, including liquidity planning, investment strategies, and financial asset management.
• Build relationships with financial institutions and advise leadership on long-term financial sustainability.
• Collaborate with fundraising consultants and external relations staff to provide budgets, financial data, and reporting inputs for proposals and grants.
• Ensure accurate tracking, allocation, and reporting of donor funds, including restricted and unrestricted income.
• Support donor compliance, financial due diligence, and risk assessments related to funding partnerships.

Team Leadership & Financial Oversight:

• Directly supervise the Accountant and other finance team members.
• Provide mentorship, training, and capacity-building for the finance team.
• Ensure financial policies and procedures are consistently implemented.
• Oversee payroll processing and ensure salary payments are accurate and timely.

Financial Reporting & Decision Support:

• Provide monthly, quarterly, and annual financial reports to the MD and Board.
• Generate insights from financial data to support strategic decision-making.
• Lead the preparation of donor financial reports and grant compliance tracking.
• Work with department heads to improve financial efficiency across the organization.

Asset Management & Procurement Oversight:

• Oversee procurement processes to ensure fairness, value for money, and transparency.
• Establish and maintain a pre-approved vendor list and procurement thresholds.
• Ensure compliance with procurement SOPs and financial controls.
• Approve purchase requisitions and liaise with operations and facilities on needs assessments.
• Supervise asset acquisition, tagging, deployment, and retirement.
• Ensure accurate and timely asset register updates and reconciliation with financial statements.
• Coordinate periodic physical audits of inventory and fixed assets.
• Advise leadership on asset replacement planning and capital budgeting.

Qualifications and Experience

• Bachelor's or Master’s degree in Finance, Accounting, Business Administration, or a related field.
• Professional certification (ICAN, ACCA, CPA) required.
• Minimum of 10 years of financial management experience, with at least 5 years in leadership.
• Strong expertise in financial planning, compliance, risk management, and auditing.
• Experience with donor-funded projects, grant reporting, and financial sustainability strategies.
• Proficiency in financial management software (e.g., QuickBooks, SAP, Xero).

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Job Summary

• The Group Facilities Manager is responsible for overseeing the effective operation, maintenance, safety, and functionality of all physical infrastructure across the organization’s multiple sites.

Principal Duties and Responsibilities

• Building & Grounds Operations – Supervise the day-to-day use and condition of all physical sites.
• Maintenance & Repairs – Schedule and oversee preventive and responsive facility maintenance.
• Utilities Oversight – Ensure reliable and cost-effective access to power, water, and internet.
• Safety & Security – Maintain a secure environment and supervise security staff and protocols.
• Contractor Coordination – Engage and supervise external service providers and technical teams.
• Construction & Renovation – Support site upgrades, repairs, and building projects.
• Events & Space Readiness – Coordinate setup and recovery of spaces for internal/external events.
• Storage & Housing Oversight – Oversee effective use of storage and residential assets.

Qualifications and Experience

• Bachelor’s Degree in Facility Management, Engineering, Building Technology, or related field.
• Minimum of 5 – 7 years of experience managing multi-site facilities, preferably in education or social impact settings.
• Strong knowledge of building systems, maintenance planning, and vendor management.
• Proficiency in Microsoft Office, facility management software, and inventory tracking systems.
• Excellent organizational, leadership, and problem-solving skills.
• Ability to manage budgets, logistics, and construction-related projects.
• Strong interpersonal communication and negotiation abilities.
• Integrity, accountability, and the ability to work effectively under pressure.

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Job Summary

• The Group Head of People & Talent (HRM) is responsible for overseeing the human resources function across the group. This role encompasses seven core areas of responsibility

Responsibilities
Recruitment, Selection & Onboarding:

• Develop and execute recruitment strategies to attract top talent.
• Create job descriptions and specifications based on organizational needs.
• Coordinate and conduct interviews, assessments, and reference checks.
• Oversee onboarding processes, including orientation and integration programs.
• Establish talent pipelines through partnerships with educational institutions and professional networks.

Performance Management:

• Implement performance appraisal systems to regularly assess staff performance.
• Facilitate goal-setting sessions and create personal development plans.
• Provide coaching and feedback to employees and supervisors.
• Develop KPIs and performance metrics that align with organizational objectives.
• Manage underperformance through structured improvement plans.

Statutory Compliance:

• Ensure compliance with all relevant labor laws and regulations.
• Maintain updated knowledge of legal requirements and inform the organization of changes.
• Manage legal risks related to employment and workforce policies.
• Oversee health and safety compliance in collaboration with the operations team.
• Implement procedures for addressing grievances and complaints.

HR Data & Information Systems:

• Maintain accurate employee records and update HR databases regularly.
• Use HR information systems to generate reports on workforce metrics.
• Ensure data security and confidentiality of employee information.
• Monitor attendance, leave management, and other HR processes through digital systems.
• Analyze HR data to inform strategic decisions.

Retention & Separation:

• Develop retention strategies to maintain a motivated workforce.
• Ensure seamless transitions for each position, ensuring the handover process transfers all documents and tools effectively.
• Conduct exit interviews and analyze trends to reduce turnover.
• Manage employee resignations, terminations, and retirements professionally.
• Implement offboarding processes that maintain positive relationships.
• Provide post-exit support and maintain alumni networks where appropriate.

Employee Relations & Conflict Management:

• Foster a culture of teamwork, respect, and collaboration.
• Mediate conflicts promptly and professionally.
• Train staff on conflict resolution techniques and communication skills.
• Support team leaders in fostering positive work environments.

Requirements

• Bachelor’s or Master’s Degree in Human Resources, Business Administration, or related field.
• Minimum of 8 years in HR leadership, preferably in both NGO and corporate settings.
• Strong knowledge of labor laws, compliance, and HR best practices.
• Proven experience in talent acquisition, employee engagement, and performance management.
• Excellent interpersonal, leadership, and conflict resolution skills. • Proficiency in HR management software and data analysis tools.

Performance Indicators:

• Recruitment and retention of high-performing talent.
• Employee satisfaction and engagement levels.
• Compliance with labor regulations and internal HR policies.
• Efficiency of onboarding and retention processes.
• Accuracy and relevance of HR data and reporting.