Jobs at Puff and Glaze Limited

Job Summary

• The Server is responsible for delivering excellent customer service by efficiently serving food and beverages, maintaining service standards, and ensuring a positive dining and event experience for all guests.
• The role requires professionalism, accuracy in food portioning, adherence to hygiene standards, and the ability to represent Puff & Glaze Ltd positively at all times.

Key Responsibilities
The Employee’s key responsibilities shall include, but are not limited to, the following:

• Portion food accurately in accordance with the company’s approved standard weights and serving guidelines.
• Work collaboratively with kitchen, service, and event teams to ensure smooth and efficient daily operations.
• Serve and portion food accurately during events in line with the company’s approved standard weights and service procedures.
• Greet customers courteously and attend to them in a professional and friendly manner.
• Ensure tables, service areas, and customer spaces are kept clean, orderly, and presentable at all times.
• Adhere strictly to food safety, hygiene, and sanitation standards in line with company policies and regulatory requirements.
• Serve food and beverages promptly while ensuring correct presentation and quality standards.
• Respond politely and professionally to customer inquiries, requests, and complaints, escalating issues when necessary.
• Represent Puff & Glaze Ltd professionally at all external engagements, events, and customer interactions.
• Comply with all company policies, operational procedures, and management instructions.

Qualifications and Experience

• Minimum of a secondary school certificate.
• Previous experience as a Server, Waiter, or in a similar customer-facing role is an added advantage.
• Experience in a restaurant, food service, hospitality, or event environment is preferred.
• Basic knowledge of food handling, hygiene, and customer service standards.

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Position Overview

• Puff & Glaze Ltd. is seeking a highly skilled, creative, and detail-driven Baker to join our fast-growing Kitchen team.
• This role requires someone with strong hands-on experience in artisanal baking, a passion for product excellence, and the ability to thrive in a high-pressure, fast-paced kitchen environment.
• The ideal candidate is innovative, disciplined, and committed to maintaining the premium quality that defines the Puff & Glaze Ltd. brand.

Key Responsibilities
Baking & Production:

• Prepare high-quality Cakes, and other baked goods according to approved recipes and production standards.
• Mix, proof, shape, bake, and decorate baked products consistently to meet daily production targets.
• Ensure proper measurement of ingredients and adherence to standard operating procedures (SOPs).
• Create new pastry ideas and seasonal specials to enhance product variety.

Quality & Food Safety Compliance:

• Ensure all baked goods meet Puff & Glaze quality standards in taste, appearance, and freshness.
• Maintain strict hygiene and food safety practices in compliance with NAFDAC and HACCP guidelines.
• Monitor production areas for cleanliness, equipment functionality, and proper storage conditions.

Kitchen Operations & Team Collaboration:

• Work closely with the Production Supervisor and Head Chef to meet daily targets and manage workflow efficiently.
• Assist in training junior kitchen staff in baking techniques and kitchen standards.
• Provide input on ingredient usage, inventory levels, and production planning.

Inventory & Cost Control:

• Track ingredients, minimise waste, and ensure timely reporting of shortages.
• Support cost control measures by ensuring proper portioning, recipe compliance, and efficient use of raw materials.

Innovation & Continuous Improvement:

• Develop new recipes, flavours, and product lines that align with modern bakery trends.
• Constantly improve baking techniques, equipment handling, and kitchen processes for better efficiency.

Requirements & Qualifications

• Minimum of 3–5 years proven experience as a Baker or Pastry Chef in a bakery, hotel, restaurant, or food production company.
• Strong knowledge of dough preparation, pastry techniques, glazing, fillings, toppings, and temperature control.
• Ability to work early mornings, weekends, and shift schedules when required.
• Excellent sense of taste, creativity, and attention to detail.
• Ability to work effectively in a fast-paced kitchen with strict deadlines.
• Strong discipline, cleanliness, and organisational skills.
• Certification in Culinary Arts or Baking & Pastry is an added advantage.