Jobs at Precious Palm Royal Hotel

Job Description

• To manage end to end HR/Admin activities, viz, Recruitment, Payroll, Performance Management, Employee Relations, Statutory Compliance, Employee Engagement Activities, Training and Development etc.
• To coordinate with all the HODs and understand their manpower requirements and fill the vacancies at the earliest.
• To maintain employee attendance and generate salaries vouchers for the various department/unit.
• Ensures accurate database of staff records, which should be consistently updated.
• Implements and follows through Employees Recognition Programs, i.e. Innovation Award, Honesty Award, EOM Award, etc.
• Be visible and accessible to all employees and follow through all actions.
• Maintain strong relationship and goodwill with all employees.
• Handle complaints and counseling.
• Coordinate with the relevant department for the submission of the evaluation forms before expiry of the probationary period.
• Update personnel file for staff transfers, promotions and salary adjustments.
• Maintenance of the resignation record. And arranges exit interviews for rank & files personnel.  
• Plan Bonus, commission and incentives schemes for the relevant staff.
• Administer leaves of absence
• Advise employees and/or managers regarding HR Policy, best practices, manager/employee relationships and conflict management.
• Join in developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
• Manage HR administration such as contracts, letters and personnel files.
• Join in processing employment residence visa(work permit), renewals, medicals and termination of employment along with other team members.
• Ensure compliance with all HR legislation and keep up to date with changes to local authorities.
• Provide staff counselling, guidance, career planning, and participate in disciplinary matters up to and including dismissal.
• Ensures confidentiality is maintained at all times and provides information only to those with a need to know.
• To ensure that the company HR operational policies and processes are adhered to and continually improved.
• Join to coordinate and / or conduct departmental training and new hire hotel orientation program. 
• Implement corporate policies and procedures on compensation, incentive, bonus and benefits.
• Continually assesses employee morale by analyzing absenteeism and turnover records, lateness and resignations.
• Join to coordinate all matters related to staff accommodation, facilities, and transport.
• Conduct needs analysis, develop, implement, and monitor training programs and materials.
• Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedure as and when necessary.
• Support operational efforts through proper staffing and training of associates.
• Any other related task. 

Requirements

• Degree in Human Resources, IRPM, or related discipline
• Minimum of 5 years’ experience in HR field and at least 2 years HR experience a 4/5-star Hotel.
• Good knowledge of employment or labour law and HR best practice
• Membership of CIPM will be an added advantage
• Strong background in employment/recruitment.
• Strong written communication skills required

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DUTIES AND RESPONSIBILITIES:

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HODs daily / weekly to discuss routine operational matters, sales targets, guests’ feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/CEO.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).
• Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc.) with the Store Manager.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
• Inspect all departments for SOP implementation.
• Inspect all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning/training needs and assisting with training and development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing personnel for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Supervise line managers, supervisors, heads of departments and sections’ duties for superior performance for profitability and growth.
• Receive requisitions for materials and finances from departments for considerations and approvals.
• Supervise and monitor all ongoing projects to ensure standard to the completion stage.
• Ensure compliance with the statutory responsibilities to the government.
• Market the hotel to organizations, institution and multinational companies for patronage.
• Join other strategic managers in setting various polices and ensure compliance as may be directed.
• Any other related task.