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  • Posted: Dec 22, 2021
    Deadline: Dec 31, 2021
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    PRECIOUS PALM ROYAL HOTEL is a sensational resort strategically located in a serene and cozy and Transport, Headquarters, Lagos - Benin Expressway. Isiohor, Ugbowo environment; and shares a common boundary with the Nigerian Army School of Supply, Benin City, Edo State, Nigeria.
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    Operation Manager

    DUTIES AND RESPONSIBILITIES:

    • Fully responsible for all aspects of all departments.
    • Support and work with all Head of Departments in all aspects of running the hotel.
    • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
    • Conduct regular operations team meeting with all the HODs daily / weekly to discuss routine operational matters, sales targets, guests’ feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/CEO.
    • Ensure SOP implementation in all departments and check the same during routine operational checks.
    • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).
    • Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc.) with the Store Manager.
    • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
    • Inspect all departments for SOP implementation.
    • Inspect all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
    • Monitor the co-ordination between all departments for smooth & efficient operations.
    • Assessing and reviewing customer satisfaction and service recovery process.
    • Meet all dept. heads to review & train the staff to upkeep the human capital.
    • Identifying staff learning/training needs and assisting with training and development
    • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
    • Conduct weekly / Daily meeting with marketing personnel for enquiry & follow up & conversion to grow up the business.
    • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
    • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
    • Responsible for the overall management of the operation of the hotel.
    • Supervise line managers, supervisors, heads of departments and sections’ duties for superior performance for profitability and growth.
    • Receive requisitions for materials and finances from departments for considerations and approvals.
    • Supervise and monitor all ongoing projects to ensure standard to the completion stage.
    • Ensure compliance with the statutory responsibilities to the government.
    • Market the hotel to organizations, institution and multinational companies for patronage.
    • Join other strategic managers in setting various polices and ensure compliance as may be directed.
    • Any other related task.

    Method of Application

    Interested and qualified candidates should forward their CV to: humanresources2@preciouspalmroyalhotel.com and cc. 234recruiter@gmail.com and u.nosagie@preciouspalmroyalhotel.com using the position as subject of email.

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