Operation Manager at Precious Palm Royal Hotel

DUTIES AND RESPONSIBILITIES:

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HODs daily / weekly to discuss routine operational matters, sales targets, guests’ feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/CEO.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).
• Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc.) with the Store Manager.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
• Inspect all departments for SOP implementation.
• Inspect all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning/training needs and assisting with training and development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing personnel for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Supervise line managers, supervisors, heads of departments and sections’ duties for superior performance for profitability and growth.
• Receive requisitions for materials and finances from departments for considerations and approvals.
• Supervise and monitor all ongoing projects to ensure standard to the completion stage.
• Ensure compliance with the statutory responsibilities to the government.
• Market the hotel to organizations, institution and multinational companies for patronage.
• Join other strategic managers in setting various polices and ensure compliance as may be directed.
• Any other related task.