Jobs at La Fayette Microfinance Bank Limited, Advans Nigeria

Job Description

• The Relationship Officer is responsible for processing the loans, monitoring the loan portfolio and developing the Advans La Fayette MFB loan clientele.
• He/she will also be responsible for developing the savings and deposits portfolio for the target groups.
• The Relationship Officer will spend more than 70% of the time on the field by performing visits to clients in commercial areas.

Requirements

• Candidates should possess relevant qualifications with 3 - 5 years experience.
• Good relationship and communication skills with strong team spirit
• Strong analytical skills
• Good computer skills
• Real motivation to work and grow in a performance-based environment
• Taste for fieldwork.

Additional Knowledge / Skills Required:

• Practical knowledge of micro / small / medium businesses
• Knowledge of microfinance bank sector is an advantage
• Good writing skills
• Knowledge of the major local languages.

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Job Description
Savings and Deposit Portfolio Management:

• Prospect potential clients and follow up through regular contact with prospects.
• Manage the relationship with clients in the portfolio to ensure maximum client’s satisfaction and retention.
• Organize an efficient schedule that will allow regular meetings with clients and maximized performance.
• Identify clients’ needs in order to cross-sell effectively.
• Monitor the deposits of the clients under supervision.
• Grow the individual deposit portfolio in line with the targets set by the Management by offering quality service and selling products that fit the particular clients’ needs.
• Accordingly answer clients’ questions and complaints related to Advans LFMFB products and services.
• Participate in the promotion of Advans LFMFB products and services by informing prospects as well as clients.
• Propose new products/services to management.

Organization and Control:

• Ensure compliance of all operations performed with Advans policies and procedures.
• Share information and best practices with other Deposit Officers.
• Report all the issues related to the job to the Branch Manager and Deposit Team Leader.
• Ensure all cash transactions are done according to Advans LFMFB policies and procedures.
• Respect AML/KYC policies by identifying all the clients and reporting any suspicious transaction.

Requirements

• Interested candidates should possess relevant qualifications.

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Responsibilities
Strategic Leadership and Orientation:

• Formulate and implement short- and long-term strategies to grow cheap deposits & sales in line with the business objectives.
• Champion customer acquisition, retention, and deposit growth across all regions and touch points.
• Participate to the definition of bank strategy for deposit & financial services
• Work efficiently on key projects & activities with various departments, key stakeholders and partners of the company

Product & Channel Development/Optimization:

• Understand and develop strategies for the bank’s deposit products, other financial services and digital channels that align with client needs, market trends and bank’s objectives.
• Optimize deposit products sales through digital channels, branch operations, etc.
• Support and propose product design, process optimization and launching activities
• Dynamic and periodical review of product features in relation to market changes
• Participate or propose market studies in line with the bank’s product and channels
• Regular competitors’ surveys to ensure our deposit and financial services remains
• competitive
• Internal and external feedback on financial services effectiveness to ensure
• seamless services
• Participate in the development of commercial argument, training of all staff on features of new products and any changes
• in existing products
• Develop and participate in promotional strategy & campaign

Deposit and Sales Performance Management:

• Set quarterly deposit targets across the sales network and contribute to the definition of the yearly budget.
• Ensure achievements of monthly targets per products/per segment/zone & monitor KPIs.
• Analyze the performance of deposit mobilization and sales of all products, services & channels
• Develop and manage deposit portfolio in line with the bank’s orientation.
• Provide leadership, coaching, and performance oversight to branch and sales teams.
• Develop and implement training interventions to boost productivity.

Customer Knowledge and Engagement:

• Understand and build strong relationships with the bank’s customers, leveraging targeted touchpoints, financial events/campaigns, and client feedback mechanisms to strengthen relationships and create a customer centric culture across all sales and network teams.
• Lead the development of deep customer insights through data analysis, field feedback, and market research to understand the unique financial behaviors, needs, and aspirations of target customer segments e.g. individuals, informal sector workers, and micro-entrepreneurs.
• Make informed decisions on product design, marketing strategies, and customer journey improvements.
• Design and oversee customer engagement initiatives that foster trust, build loyalty, and promote consistent usage of deposit products.
• Identifying, bringing, negotiating and growing big clients (HNI, institutional) & partnerships that could contribute to grow our PF and impact.

Revenue Growth and Customer Value Optimization:

• Assist /propose clients’ segmentation by needs and concentration
• Develop and implement strategic initiatives to drive upselling and cross-selling of financial products across all customer segments.
• Work closely with branch teams, relationship officers, and product managers to embed upselling and cross-selling goals into daily sales routines, performance metrics, and customer engagement strategies.
• Assist the Network to define or adapt deposit team for more efficiency & productivity
• Develop tools & documents to enhance and assist productive staff on their daily activities

Operational & Risk Compliance:

• Ensure that all deposit mobilization and customer onboarding processes comply with regulatory standards (CBN, NDIC, etc.).
• Mitigate operational risks through robust internal controls and oversight.
• Assist in creation and/or update of processes, procedures, guides related to all services, products and channels
• Ensure existence of appropriate controls and the compliance of the users (permanent & periodic controls)
• Control and check of product & services compliance across the network of branches

Reporting & Business Intelligence:

• Deliver regular performance reports to senior management, branch networks, with actionable insights and recommendations.
• Use analytics to monitor deposit portfolio performance, customer behavior, and market opportunities (weekly /monthly /quarterly basis).
• Ensure data accuracy and reliability of reports.
• Propose & develop KPIs and report optimization or creation to improve quality of reporting and information at all levels.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years of work experience.

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Responsibilities
Product Development:

• Lead the development of new products from ideation through market launch.
• Collaborate with engineering, design, and marketing teams to define product specifications and requirements.
• Establish product development roadmaps and timelines.
• Ensure products meet quality standards and alignment with company strategic goals.
• Identify opportunities for product enhancements and innovations.

Product Management:

• Own the product lifecycle management process.
• Create and maintain product documentation including PRDs (Product Requirement Documents).
• Coordinate cross-functional teams to ensure alignment on product direction.
• Establish pricing strategies in collaboration with sales and finance teams.
• Manage product budgets and resource allocation.

Product Performance Management / Evaluation:

• Establish KPIs and metrics to evaluate product performance.
• Analyze product performance data to identify trends and opportunities.
• Conduct regular product reviews to assess market fit and competitive positioning.
• Identify underperforming products and develop improvement strategies.
• Report on product performance to senior management.

Project Management:

• Lead product-related projects from initiation to completion.
• Create and maintain project plans, timelines, and resource requirements.
• Coordinate with stakeholders to ensure project deliverables meet objectives.
• Identify and mitigate project risks and issues.
• Ensure projects are delivered on time, within scope, and within budget.

Customer Need Analysis:

• Conduct market research to identify customer needs and pain points.
• Use both qualitative and quantitative research methods to understand customer requirements.
• Organize and analyze customer feedback for product improvements.
• Create user personas and journey maps to guide product development.
• Translate customer insights into actionable product features.

Competitor Knowledge and Evaluation:

• Monitor competitor activities, product offerings, and market strategies.
• Conduct regular competitive analysis to identify market gaps and opportunities.
• Benchmark company products against competitors.
• Stay informed about industry trends and emerging technologies.
• Develop strategies to maintain competitive advantage.

Customer Profiling:

• Develop comprehensive customer profiles for target market segments.
• Identify key customer segments for product positioning.
• Create and maintain buyer personas to inform product decisions.
• Analyze customer behavior patterns and preferences.
• Collaborate with marketing to ensure messaging reaches the right audience.

Reporting:

• Create regular reports on product performance, market conditions, and competitive landscape.
• Develop executive summaries and presentations for leadership.
• Track and report on key metrics related to product success.
• Generate insights from data to inform strategic decisions.
• Communicate product status and progress to stakeholders.

Product Sales Optimization:

• Work with sales teams to develop effective selling strategies.
• Create sales enablement materials and product training.
• Identify opportunities to increase product adoption and usage.
• Analyze sales data to optimize product positioning and pricing.
• Collaborate with marketing on campaigns to drive product sales.

Requirements

• Candidates should possess relevant qualifications with experience.