Jobs at iRecruiters Africa Limited

• As the Strategic Business Intelligence Analyst, you will be responsible for monitoring technology performance, optimizing technology and product, defining technology and product infrastructure, architecture, systems and processes, analyzing business needs, assessing vendors, establishing and managing data and cyber security compliance.
• A vital part of this role is having in-depth knowledge, experience and expertise in Strategic Business Intelligence, an understanding of what it takes to work in a rapidly evolving start-up environment, having the mindset of a self-starter and the ability to roll up your sleeves to get the work done if and when necessary.

Responsibilities:

Business Support:

• Market and industry research and analysis to formulate ideas on how the business can improve - present monthly, quarterly and annual perspective to management.
• Conduct information-gathering interviews and obtain feedback from clients and customers - present monthly feedback to management and other relevant departments.
• Writing reports and developing presentations to communicate ideas, present proposals and findings - including annual report, quarterly investor updates.
• Writing concept notes and proposals.
• Documenting, updating and implementing business processes and procedures.
• Performing analyses on Excel - using data modelling techniques to identify ways in which the organization can operate more effectively.
• Preparing business dashboard to track KPIs and performance metrics.
• Conducting and coordinating meetings, conference calls and visits - gathering critical information to produce useful reports that contribute to strategic decisions.
• Managing projects, developing project plans, and monitoring performance to ensure timely completion of deliverables.
• Serving as a liaison between stakeholders (internal and external).
• Supporting other team members and departments based on the needs of the organization.

Product Management:

• Define the vision
  Communicate with stakeholders to understand business objectives
• Create a road map
• Keep product in line with business goals
• Prioritize needs
  Consider needs and objectives of stakeholders
• Juggle scope and time to prioritize projects
• Manage the product backlog
  Create a list of backlog items
• Prioritize items based on overall strategy
• Map out dependencies
• Oversee development stages
• Contribute to the planning, execution and review of each sprint
• Work with team to refine and improve the development process
• Monitor and report on users’ reactions after launching
• Create support and training documents for internal and external users
• Anticipate business needs
• Understand and anticipate business needs to manage the development process
• Have deep knowledge of the market
• Create customer journey maps
• Suggest product enhancements to improve user experience
• Act as primary liaison
• Gain buy-in from stakeholders
• Deliver clear instructions to the developers
  Evaluate product progress
• Is accountable for each stage of the development process and final process
• Inspect and evaluate product process through each iteration
• Determine whether the final project is acceptable

Requirements
Skills and Attributes:

• Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
• Ability to adjust quickly to changing priorities and make quick decisions with limited information.
• Great sense of ownership and accountability for your work.
• Great manager of people and can build collaboration between several teams to get the work done.
• Proven track record of creating and implementing processes, the ability to influence adoption in the team and iterating processes based on learnings.
• Strong interpersonal, communication and presentation skills.
• Good SQL skills
• Good understanding of database schema design

Education/Experience:

• First degree from a reputable tertiary institution.
• Minimum of 4 years of relevant experience with 2 years in a supervisory capacity.
• Certificate in a productivity tool (Microsoft/Google)
• Excel Intermediate Level Certification
• Experience training a new employee on the job at the same level or below
• Completion of a relevant technical certification (e.g., Grow with Google, IT Support Certificate or other comparable certifications).

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• As the Quality Assurance Manager, you will be responsible for providing quality and food safety leadership to the business through strategy setting, development, and deployment of business plans to ensure that all products adhere to the business’ specifications, aligned with statutory and regulatory requirements as well as customer expectations.
• A vital part of this role is having in-depth knowledge, experience and expertise in Quality Assurance Management, an understanding of what it takes to work in a rapidly evolving start-up environment, having the mindset of a self-starter and the ability to roll up your sleeves to get the work done if and when necessary.
• The ideal candidate for this role must be inspired and empowered with excellence in health and safety across the factory and must be experienced in providing leadership and enabling staff realize their health and safety goals.

Responsibilities:

• Manage, implement and improve the client’s Quality and Food Safety Management Systems, maintaining the Operating Quality and Food Safety Manuals, relevant procedures and work instructions.
• Develop and maintain competencies to ensure quality awareness and food safety culture in the organization.
• Manage and oversee the running of the Quality Assurance department, preparing and implementing the budget, ensuring correct functioning of the factory laboratory and facilities, and safety and training of staff.
• Work collaboratively with various stakeholders to ensure factory facilities and resources are adequate and in good conditions to ensure product quality and safety through strict adherence to Good Manufacturing Practices (GMP) and Good Hygienic Practices (GHP).
• Lead and manage the Food Safety team, ensuring establishment, update, and adequate implementation of HACCP / TACCP / VACCP for the site.
• Manage and report Quality KPIs and internal audit program, assessing the performance of the Quality System, reporting its effectiveness to the Management, and promoting corrective and preventative measures towards continuous improvement.
• Lead the sites to maintain readiness status for Quality and Food Safety certification and surveillance audits, e.g. ISO 9001, FSSC 22000.
• Responsible for product release through effective implementation of the Quality Monitoring Scheme, ensuring product proper sampling, accurate and timely feedback on internal and third-party tests for positive release of products and for analytical parameters for monitoring.
• Ensure the site’s Integrated Pest Management program is effectively implemented.
• Coordinate and lead related audits and inspections by customers, and certification and regulatory bodies.
• Support upstream quality assurance initiatives, training, and development of competencies to ensure that all suppliers (of milk and packaging materials) meet the client’s specifications in a consistent manner.
• Support downstream activities to maintain product quality through the company’s distribution channels to ensure the wholesomeness of finished products delivered to customers and consumers.
• Lead consumer and customer complaints investigations ensuring root cause analysis and effective corrective and preventive actions.
• Act as a Gatekeeper for change management processes, including product innovation and renovation.
• Lead Management reviews of Quality and Food Safety for the site.
• Identify priorities, challenges, and opportunities for improvement in health, safety and environment management systems.
• Develop implementation of plan to ensure compliance with statutory health, safety and environment requirements.
• Perform other duties as may be deemed necessary by the Head of Operations.

Requirements
Skills and Attributes:

• Exceptional attention to details
• Ability to lead, develop and motivate a team.
• Pragmatic, self-starting, and team player.
• Strong organizational, communication and interpersonal skills.
• Able to deliver results in a fast-paced environment, under pressure with little or no supervision.
• Good knowledge of Quality Management Systems, food safety/HACCP, food microbiology, foreign body prevention, etc.
• Proficiency in Non-Conformity Management. Able to analyze problems, detect root causes and proffer corrective and preventive actions to resolve issues.
• Generally, tech-savvy with competency in Excel, Word, Power Point as a minimum.

Education/Experience:

• Minimum of HND, Bachelor’s degree or equivalent in Food Science/Technology, Microbiology, Biochemistry, Chemistry or related discipline.
• 4+ years of experience in food manufacturing within a Quality Assurance role. Experience in Dairy is an advantage.

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• As the Head of Growth and Marketing, you will build and lead a team responsible for driving demand and growth through scaled and high-touch marketing, creating sales and web assets, and expanding our customer footprint. Also, you will partner closely with the factory operations, logistics and sales teams and collaborate with cross-functional and international teams.
• The ideal candidate for this role must be a self-starter who is committed and passionate about the company’s purpose, ambition, and values. Also, s/he must be ready to make a significant impact on the growth of a rapidly expanding company.

Responsibilities:

• Collaborate with the executive team to develop and implement marketing strategies, framework, procedures and new business channels that support the mission and vision of the Company and its various business units.
• Develop and execute marketing plans and growth objectives that drive incremental sales and profits
• Responsible for the proactive, and continuous engagement of relevant internal and external Stakeholders (Board, Regulatory Bodies, Management Team, Local Community e.t.c.) concerned, or affected by the organization’s activities, products or services, and associated performance, with the end purpose of eliciting their support and cooperation for the organization’s desired goals.
• Build multi-channel marketing campaigns together with your team to drive brand sentiment and user growth.
• Leverage customer insights to influence brand strategy and graphic identity.
• Develop a comprehensive content strategy aligned with target audiences, industry trends, client needs and oversee the implementation of targeted marketing and communication strategies for effective brand engagement, execution and digital marketing initiatives.
• Develop and maintain a strong brand identity, ensuring consistency across all marketing materials and client communications for its various business units.
• Own (build and manage) all social media platforms
• Define and oversee the creation structure and framework for creating high quality and engaging content across various channels, including blogs, social media, videos, and case studies.
• Supervise all creative content developing activities (image, videos, campaigns, etc.)  based on data-driven analysis.
• Ensure the achievement of sales targets by all direct reporting functions, units and personnel.
• Build and maintain profitable relationships with existing and potential stakeholders, understanding client’s needs and identifying opportunities for collaboration, effective communication and increased portfolio.
• Develop business prospects across the company’s entire customer focus spectrum by initiation and development of business proposals and aggressive sales pitching for business solicitation from existing and prospective customers.
• Drive the business development team in the building and sustaining high-value business relationships across focus market segments and customers.
• Drive the implementation of strategic initiatives that define customer service excellence standards and is responsible for all customer interactions that meet and exceed customer expectations and satisfaction.
• Acts as chief customer experience officer by defining customer service standards and process for all customer interactions via various communication channels.
• Drive B2C acquisition and retention
• Own B2C Customer Journey from acquisition to retention
• Develop, build and lead a global customer-centric service infrastructure to support customers through their whole customer journey (acquisition, retention and support)
• Develop and execute a comprehensive growth strategy to drive revenue, market share, and customer acquisition
• Identify new market opportunities, emerging trends, and potential partnerships to fuel company growth. Lead the exploration and expansion into new geographies.
• Proactively identify and pursue new business leads, conduct market research, analyze industry trends, and develop targeted marketing and communication strategies for effective market execution and focus for the Company.
• Aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
• Development and upgrading of marketable products geared towards enhancing the competitiveness and market dominance of the organization.
• Establish key performance indicators (KPIs) and metrics to measure marketing effectiveness. Analyze data and provide regular reports to Executive management, offering insights and recommendations for optimization. 
• Forecast sales performance trends and act proactively to increase our market segment
• Prepare reports showcasing ad performance and share insights on current and future marketing campaigns
• In charge of all B2C acquisition and retention metrics and reporting
• Lead understanding of data sources & segmentation design to understand customer behaviour & needs
• Build and manage a high-performing marketing team, providing guidance, mentorship, and fostering a culture of creativity and collaboration.
• Provide strategic oversight over the day-to-day operations of the business development department.
• Develop and manage the marketing budget, ensuring effective allocation of resources and ROI for marketing activities across the various business units.
• Monitor industry trends and best practices to identify opportunities for innovation, new business areas, partnership and continuous brand growth.

Requirements

Skills and Attributes:

• Outstanding communication skills 
• Excellent executive-level written and visual presentation skills
• Operational rigour combined with excellent business acumen, problem-solving, project management and analytical skills
• Team management experience with an ability to work across teams and influence senior leaders
• Creative and innovative and have demonstrated the ability to think out of the box and conceptualize creative campaigns that can drive positive brand awareness
• Strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies
• Strong focus on operational excellence and are able to introduce new performance measures, processes, and systems based on experience
• Excellent interpersonal skills, emotional intelligence, and cultural awareness
• Analytical mind and the ability to synthesize knowledge, trends and feedback into actionable insights
• Ready to Get Stuff Done (GSD). If something’s not happening fast enough, your gut instinct should be to pick up the phone, pound on doors, take a road trip or jump on flights, and relentlessly pursue your goal until it’s done.
• Passion for social impact business models (creating a positive impact through your job!)
• Extensive experience leading digital programs and driving digital innovation within the B2C space.
• Passionate about lead generation, marketing automation and working with sales.
• Strong business acumen and strategic thinking ability, with a track record of successfully leading marketing strategies and supporting business deals and partnerships.
• Strategic thinking and problem-solving ability to align marketing efforts with organizational goals and objectives.
• Strong track record of successfully acquiring new business and achieving revenue targets.
• Excellent communication and presentation skills, with the ability to articulate the value proposition and influence stakeholders at all levels for the various business units.
• Strong negotiation skill with the ability to develop and manage complex advertisement and public relations cycles.

 Education/Experience:

• Master’s degree in marketing, business management, communications, public relations or related field.
• Minimum of 10 years of relevant experience
• Proven experience with at least 6 years in a senior executive leadership role within a marketing, operations, communications or sales function in an agency, manufacturing or multi-national company. 
• Proven track record of driving growth and scaling businesses.
• Relevant professional membership
• Relevant international professional certification
• Experience managing a team of at least 10 people

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Job Summary:

• As the Chief Operating Officer (COO), you will be responsible for overseeing and managing the daily operations of the company.
• You will work closely with the CEO and executive team to develop and implement strategic plans, improve operational efficiency, and drive business growth.
• The COO plays a critical role in aligning the organization's resources, processes, and systems with its goals and objectives. 

Key Responsibilities:

• Collaborate with the CEO and executive team to develop and execute the company's strategic plans and initiatives.
• Identify opportunities for growth, operational improvements, and cost optimization.
• Oversee and optimize day-to-day operations across all departments, ensuring effective coordination and collaboration.
• Develop and implement operational policies, procedures, and standards to enhance efficiency and productivity.
• Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
• Foster a culture of collaboration, teamwork, and accountability across different departments and functional areas.
• Promote effective communication and coordination between teams to ensure smooth operations and alignment with organizational goals.
• Work closely with the CFO to develop and manage budgets, financial forecasts, and resource allocation strategies.
• Monitor financial performance and identify opportunities to enhance profitability and cost-effectiveness etc.

Key Requirements:

• Bachelor's degree in business administration, operations management, or a related field. A Master's degree is preferred.
• Proven experience in a senior management role, preferably as a COO or a similar position.
• Strong business acumen and strategic thinking abilities.
• Excellent leadership and interpersonal skills.
• Demonstrated experience in driving operational excellence and process improvement.
• Sound financial acumen and budget management skills.
• Ability to analyze complex situations and make effective decisions.
• Strong communication and presentation skills.
• Results-driven mindset with a focus on achieving business objectives.
• Experience in the [specific industry or sector] is highly desirable.