Jobs at Invealth Partners Limited

Job Summary

• The Hotel Supervisor is responsible for overseeing the daily operations of the hotel, ensuring that all departments function efficiently and provide exceptional service to guests.
• This role requires strong leadership skills, excellent customer service abilities, and a comprehensive understanding of hotel management practices.
• The ideal candidate will be proactive in addressing guest needs, managing staff, and maintaining high standards of hospitality.

Key Responsibilities

• Supervise all hotel departments, including front desk, housekeeping, and food services, to ensure seamless operations.
• Monitor room availability, occupancy levels, and rates to optimize hotel revenue.
• Conduct regular inspections of guest rooms and public areas to maintain cleanliness and adherence to hotel standards.
• Train, mentor, and evaluate hotel staff to enhance performance and service quality.
• Create work schedules and delegate tasks effectively among team members.
• Address employee concerns and foster a positive work environment.
• Interact with guests to ensure their satisfaction and address any complaints or issues promptly.
• Provide information about hotel services and local attractions to enhance the guest experience.
• Ensure that all guest requests are handled efficiently and courteously.
• Assist the General Manager with budgeting, financial planning, and reporting.
• Maintain accurate records of inventory, payroll, and operational expenses.
• Implement policies and procedures to improve service delivery and operational efficiency.
• Ensure compliance with health, safety, and sanitation regulations within the hotel.
• Conduct regular training sessions for staff on safety protocols and emergency procedures.

Requirements

• Bachelor’s Degree in Hospitality Management or a related field is preferred; equivalent experience may be considered.
• Minimum of 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
• Strong leadership abilities with a focus on team development.
• Excellent communication skills for effective interaction with guests and staff.
• Proficiency in hotel management software and Microsoft Office Suite.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment.
• Problem-solving skills to address operational challenges efficiently.

go to method of application »

Job Description

• We are looking to hire a well experienced Hotel Manager to oversee all aspects of our hotel operations.
• The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional guest experiences.
• The Hotel Manager will be responsible for the overall management and operation of the hotel, ensuring high standards of guest satisfaction, operational efficiency, and profitability.
• This role involves strategic planning, financial management, staff leadership, and maintaining the hotel's reputation for excellence.

Main Duties

• Develop and implement strategic plans to enhance hotel performance and guest experience
• Monitor industry trends and implement innovative practices to maintain competitiveness
• Oversee budget preparation and management for all departments
• Analyze financial reports and implement strategies to optimize revenue and control costs
• Ensure smooth daily operations across all departments
• Implement and maintain quality control standards for all hotel services
• Ensure delivery of exceptional guest experiences
• Handle guest complaints and feedback effectively
• Lead, motivate, and develop a high-performing team
• Oversee recruitment, training, and performance management of staff 
• Collaborate with the marketing team to develop effective promotional strategies
• Build and maintain relationships with key clients and partners
• Ensure compliance with all relevant health, safety, and environmental regulations
• Implement and maintain emergency and security procedures.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field
• Minimum of 7 years of experience in hotel management, with at least 3 years in a management role in a hotel in Port-Harcourt.
• Must be a Port-Harcourt resident
• Strong financial acumen and experience in budgeting and revenue management
• Excellent leadership, communication, and problem-solving skills
• Proficiency in hotel management software systems.

Salary Range
N250,000 - N400,000 monthly.

Other Benefits:

• Health Cover
• Leave Allowance