Jobs at FMR AGENCY

Job Summary

• As a Customer Service Executive, you are not just resolving inquiries—you are driving sales.
• You will serve as the first point of contact for retailers and wholesalers, actively identifying opportunities to convert conversations into revenue while delivering professional and sales-oriented support.

Responsibilities

• Handle inbound and outbound customer interactions with a focus on converting inquiries into sales via chat and phone call.
• Promote relevant products, deals, and value-added services to upsell and cross-sell effectively.
• Follow up with potential buyers, abandoned cart leads, and inactive customers to close sales.
• Ensure all customer interactions are logged accurately in the CRM and OMS with clear sales outcomes.
• Cultivate strong, trust-based relationships with customers to increase loyalty and retention.

Requirements

• Bachelor's degree in Marketing, Sales, Business Administration, or any other related field.
• Proven ability to meet or exceed sales targets.
• Minimum of two years post-NYSC experience.
• Experience with CRM systems, Order Management Systems (OMS), and Google Sheets; ability to manage and document interactions accurately.
• Strong verbal and written communication skills; able to persuade, sell, and build rapport with customers.

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Job Summary

• As a Customer Service Executive, you will support the team in managing customer interactions with a focus on learning how to identify sales opportunities and build strong customer relationships that drive retention and long- term value.

Responsibilities

• Assist in handling customer inquiries via chat and phone with timeliness and professionalism.
• Promote relevant products, deals, and value-added services to upsell and cross-sell effectively.
• Follow up with potential buyers, abandoned cart leads, and inactive customers to close sales.
• Ensure all customer interactions are logged accurately in the CRM and OMS with clear sales outcomes.

Requirements

• Bachelor's degree in Marketing, Sales, Business Administration, or any other related field.
• Results-oriented and willing to learn on the job.
• Must have completed the compulsory NYSC scheme.
• Familiarity with CRM systems, Order Management Systems (OMS), and Google Sheets or equivalent.
• Strong verbal and written communication skills; able to persuade, sell, and build rapport with customers.

go to method of application »

Job Summary

• As a Sales Executive, your core focus is revenue generation through proactive selling and customer retention.
• You will build and maintain long-term relationships with retailers and wholesalers, ensuring the company as a trusted, go-to platform for their buying needs.

Job Responsibilities

• Actively prospect and close new B2B customers both online and physical visit.
• Cultivate strong, trust-based relationships with customers to increase loyalty and lifetime value.
• Regularly engage with existing customers to understand needs, resolve pain points, and offer solutions.
• Drive repeat purchases through strategic upselling and cross-selling.
• Maintain detailed customer profiles and engagement history to personalize future sales efforts.
• Collaborate with operations and logistics teams to ensure a smooth post-sale experience.
• Monitor customer buying behavior and reactivation opportunities to prevent churn.

Requirements

• Bachelor's degree in Marketing, Sales, Business Administration, or any other related field.
• Proven ability to meet or exceed sales targets.
• Minimum of two years post-NYSC experience.
• Experience with Order Management Systems (OMS) and Google Sheets; ability to manage and document interactions accurately.
• Strong verbal and written communication skills; able to persuade, sell, and build rapport with customers