Jobs at Cobranet Limited

Job Summary

• Account Management Supervisor responsibilities include overseeing and developing long-term relationships with a portfolio of clients.
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Typical Job Duties and Responsibilities

• ​Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back

Requirements

• BA / BS Degree in Business Administration, Sales or relevant field with 5 years experience.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills.

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Job Brief

• We are looking for a high-performing Snr. Enterprise Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities.
• Achieving growth and hitting sales targets by successfully managing available resources.
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure its strong presence.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship building opportunities.

Requirements

• BSc / MSc Degree in business administration or a related field; certification in sales or marketing will be an asset.
• Successful previous experience as a sales representative, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills.
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent verbal and communication skills with proficiency in English Language.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office.
• Well-organized and responsible with an aptitude in problem-solving.
• A team player with high level of dedication.

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Key Responsibilities

• Manage and maintain customer accounts.
• Handle transactions, invoices, and payments.
• Reconcile accounts and resolve discrepancies.
• Provide excellent customer service.
• Prepare reports and statements.
• Assist in account audits and compliance.

Requirements

• A minimum of B.Sc Degree or it equivalent in Accounting or finance background.
• 3 - 5 years of cognate experience in Accounting or Finance.
• Experience with accounting software.
• Attention to detail and analytical skills.
• Good communication skills.

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Job Summary

• A Credit Control Supervisoris responsible for managing a team that recovers unpaid debt/money/outstanding owed to the organisation.
• The debts may be fromeither business (commercial collection) or individuals (consumer collection).
• The credit function plays a vitalrole in the finance department to ensure that invoices are paid on time to assist the organisation.

Responsibilities

• Managing a team of Credit Control Officers
• Formulation of the company's credit policy to mitigate unnecessary risk
• Reviewingcredit applications and credit references to set credit limits and ensure credit worthiness
• Preparing journal entries, credit notes and assisting with month end
• Review and report on Aged Debtors
• Regularly meet and negotiate terms with third party debt collection agencies
• Manage write-offs, bad debt provisions and setting up of payment plans
• Assisting the broader accounts team
• Regularly reviewing the process and procedures to reduce debtor days

Requirements
The more common skills and attributes that are needed for this role may include:

• Previous experience ofend-to-end credit controland accounts receivable processes
• At least 5 years’ experience in Credit and receivables and accounting domain
• Working knowledge of Credit law
• Staff management experience
• Accounting and reconciliation
• Strong written and verbal communication skills especially during difficult customer negotiations
• Ability to build relationships with multiple internal and external stakeholders
• Ability to multi-task
• Intermediate computer software skills, including Excel and other accounting packages.

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Job Summary

• We're looking for a driven Sales Representative to drive customer acquisition and grow our ISP business.
• You'll build relationships, collect docs, and drive referral sales.

Key Responsibilities

• Collect and document onboarding requirements (COI, SLA, CSF, etc.).
• Drive referral-based sales and support customer acquisition.
• Build relationships with potential and existing customers.
• Meet sales targets and expand customer base.
• Collaborate with technical teams for smooth onboarding.
• Provide feedback on market trends and customer needs.

Requirements

• A minimum of B.Sc. Degree in any relevant field.
• 3 – 5 years of Cognate Experience in an ISP firm.
• Strong communication and relationship-building skills.
• Self-motivated and target-driven.
• Familiarity with sales processes and CRM tools.

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Duties and Responsibilities

• Responsible for customer premise installations, including racking, cabling, bonding and grounding.
• Coordinate fiber activities with other departments and the Manager of OSP construction
• Perform ring cuts on live fiber without affecting existing services.
• Perform fiber tests with OTDR’s, light source and meters.
• Terminate, splice, bonds/grounds and tests fiber optic equipment to division standards.
• Provide accurate equipment location, splicing and terminating records for the fiber database.
• Assist Construction/Engineering departments in accepting and turning up the fiber network.
• Perform installation of fiber optic equipment and patch and panels.
• Monitor, communicate and perform corrective actions to fix problems affecting any fiber or fiber related equipment.
• Install demarcation enclosures and other telecom equipment.
• Must be well versed in modern fiber splicing techniques.
• OTDR, power meters, traffic identifiers, digital multimeters, cleavers, strippers, buffer tube splitters, cable ring tools, hand tools, toners, duct rodders, ladders, bucket trucks
• Ability to work under minimal supervision. And apply technical expertise to evaluate problems and implementing the best solutions.
• Work a variety of schedules including normal duty and on call duty.
• Will be required to work night shifts and overtime when needed

Educational Qualifications and Experience

• B.Sc / HND in Electrical Electronic/Computer engineering or other related Course.
• Independent problem solver combined with strong team orientation.
• 3+ years of technical experience in a telecommunications or network operations environment.
• Knowledgeable in cisco switching and routing configuration and troubleshooting
• Good understanding of telecommunication equipment operation
• Good experience of multi-vendor telecommunication equipment

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.