Customer Service Intern at FMR AGENCY

Job Summary

• As a Customer Service Executive, you will support the team in managing customer interactions with a focus on learning how to identify sales opportunities and build strong customer relationships that drive retention and long- term value.

Responsibilities

• Assist in handling customer inquiries via chat and phone with timeliness and professionalism.
• Promote relevant products, deals, and value-added services to upsell and cross-sell effectively.
• Follow up with potential buyers, abandoned cart leads, and inactive customers to close sales.
• Ensure all customer interactions are logged accurately in the CRM and OMS with clear sales outcomes.

Requirements

• Bachelor's degree in Marketing, Sales, Business Administration, or any other related field.
• Results-oriented and willing to learn on the job.
• Must have completed the compulsory NYSC scheme.
• Familiarity with CRM systems, Order Management Systems (OMS), and Google Sheets or equivalent.
• Strong verbal and written communication skills; able to persuade, sell, and build rapport with customers.