Jobs at Amani Advisory

About the Role

• The Logistics Officer ensures the smooth movement of garments, materials, and client deliveries between the production site, showroom, and customers.
• The role manages logistics partners, controls transportation costs, and guarantees timely, professional deliveries while supporting onsite client service and upholding the brand’s premium standards.

Key Responsibilities

• Negotiate with carriers and logistics partners (DHL, bus companies, dispatch riders, etc.) to secure the best rates and services.
• Manage customer orders and ensure timely, accurate deliveries, working closely with the customer service team.
• Plan, track, and oversee all product movements from the production site to the showroom and to clients.
• Identify opportunities to optimize logistics processes, reduce costs, and improve efficiency while maintaining quality standards.
• Provide regular reports on deliveries, transportation performance, and costs to management.
• Attend to clients who visit the showroom, ensuring a positive and professional experience.
• Maintain accurate documentation of deliveries, returns, and inventory transfers.
• Collaborate with the Office Assistant and Head of Customer Experience to ensure alignment in stock management and client orders.
• Continuously seek ways to streamline logistics workflows and enhance customer satisfaction.
• Represent the company positively and professionally at all times.
• Ensure all communication and interactions align with the company’s brand voice, values, and service excellence standards.

Qualifications & Skills

• Bachelor’s degree in Logistics, Business Administration, Public Relations, Mass Communication, or a related field.
• Minimum of 2–3 years’ experience in logistics, supply chain, or operations (fashion/retail experience is a plus).
• Strong negotiation, communication, and interpersonal skills.
• Knowledge of quality control standards and logistics best practices.
• Proficiency in Microsoft Office Suite; familiarity with inventory management systems is an advantage.
• Excellent customer service orientation with the ability to handle client interactions professionally.
• Strong analytical and problem-solving skills, with ability to identify issues, analyze causes, and implement solutions.
• Ability to work independently with minimal supervision and collaborate effectively across teams.
• High level of integrity, professionalism, and attention to detail.

go to method of application »

About the Role

• We are seeking passionate and proactive Customer Service Representatives to join our fashion team.
• The ideal candidate will assist in providing excellent customer support, managing client communications, and ensuring a smooth customer experience, both in-store and online.
• This role is ideal for someone looking to gain hands-on experience in the fashion industry while developing strong interpersonal and administrative skills.

Responsibilities

• Greet and attend to customers politely both in-person and online.
• Assist in responding to customer inquiries via phone, WhatsApp, email, and social media.
• Support in managing client orders, fittings, and delivery schedules.
• Maintain accurate records of customer feedback and complaints.
• Work closely with the production and sales teams to ensure customer satisfaction.
• Provide updates to clients on their orders and ensure timely communication.
• Support general administrative tasks and assist with showroom organization.
• Participate in marketing or promotional activities when required.

Person Specification

• Minimum of OND or current undergraduate in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of fashion trends is an added advantage.
• Strong attention to detail, courteous, and well-organized.
• Proficient in the use of WhatsApp, Instagram, and basic computer tools.
• Willingness to learn and work in a fast-paced fashion environment.
• Proximity to location is important.

go to method of application »

About the Role

• We are seeking passionate and proactive Customer Service Representatives to join our fashion team.
• The ideal candidate will assist in providing excellent customer support, managing client communications, and ensuring a smooth customer experience, both in-store and online.
• This role is ideal for someone looking to gain hands-on experience in the fashion industry while developing strong interpersonal and administrative skills.

Responsibilities

• Greet and attend to customers politely both in-person and online.
• Assist in responding to customer inquiries via phone, WhatsApp, email, and social media.
• Support in managing client orders, fittings, and delivery schedules.
• Maintain accurate records of customer feedback and complaints.
• Work closely with the production and sales teams to ensure customer satisfaction.
• Provide updates to clients on their orders and ensure timely communication.
• Support general administrative tasks and assist with showroom organization.
• Participate in marketing or promotional activities when required.

Person Specification

• Minimum of OND or current undergraduate in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of fashion trends is an added advantage.
• Strong attention to detail, courteous, and well-organized.
• Proficient in the use of WhatsApp, Instagram, and basic computer tools.
• Willingness to learn and work in a fast-paced fashion environment.

go to method of application »

About the Role

• The Sales & Operations executive provides administrative, analytical, and operational support to the sales and operations department.
• This role is essential in driving sales efficiency, managing business operations, project management, ensuring smooth order processing, supporting customer engagement, customer service, vendor management and contributing to business growth through data analysis and cross-functional collaboration.

Key Responsibilities

• Identifying potential leads, researching prospects, and assisting with lead generation activities.
• Assist with the preparation and delivery of sales presentations, proposals, and contracts.
• Collaborate with the operations team to ensure efficient order processing by sending quotes/invoices and fulfillment of customer orders.
• Help analyze sales data and market trends to identify opportunities for business growth and improvement.
• Provide administrative support, including maintaining sales and customer databases, organizing documents, and scheduling meetings.
• Assist in the development and implementation of sales and marketing strategies to promote our products or services.
• Support customer inquiries and provide exceptional customer service through various communication channels.
• Work closely with cross-functional teams to streamline processes and improve overall operational efficiency.
• Participate in team meetings, training sessions, and other company events to enhance your professional development and understanding of our business operations
• Manage vendor/partner relationships.
• Undertake ad-hoc projects and assignments as assigned.

Qualifications and Skills

• Candidates should possess a Bachelor’s Degree in Business Administration, Marketing, Information Systems, or a related field
• Prior experience in a sales support, operations, CRM, or customer success role is an advantage.
• Familiarity with Zoho applications and Pricing such as Zoho CRM, Zoho Books, or Zoho Campaigns is highly desirable.
• Strong understanding of CRM processes, sales pipelines, and customer lifecycle management.
• Ability to generate, update, and manage leads, contacts, deals, and reports within Zoho CRM.
• Excellent organizational and documentation skills, with attention to detail.
• Strong communication skills to support customers and internal teams across multiple channels (email, phone, chat).
• Ability to work collaboratively with sales, operations, and technical teams to optimize Zoho-based workflow.

go to method of application »

Job Summary

• We're seeking a creative and experienced Social Media Manager to develop and implement a social media strategy for a fashion brand. You'll create engaging content, manage campaigns, and grow our online presence.

Responsibilities

• Develop and implement social media strategy
• Create and curate engaging content (posts, stories, reels)
• Manage and monitor social media accounts (Instagram, Facebook, Twitter, etc.)
• Analyze and report on performance metrics
• Collaborate with influencers and partners
• Stay up-to-date with industry trends.

Requirements

• 2+ years experience in social media management
• Proven track record of success in fashion industry
• Excellent writing and communication skills
• Proficient in social media management tools (Hootsuite, Buffer, etc.)
• Strong understanding of social media analytics.