Customer Service Representative (Fashion) - Lekki at Amani Advisory

About the Role

• We are seeking passionate and proactive Customer Service Representatives to join our fashion team.
• The ideal candidate will assist in providing excellent customer support, managing client communications, and ensuring a smooth customer experience, both in-store and online.
• This role is ideal for someone looking to gain hands-on experience in the fashion industry while developing strong interpersonal and administrative skills.

Responsibilities

• Greet and attend to customers politely both in-person and online.
• Assist in responding to customer inquiries via phone, WhatsApp, email, and social media.
• Support in managing client orders, fittings, and delivery schedules.
• Maintain accurate records of customer feedback and complaints.
• Work closely with the production and sales teams to ensure customer satisfaction.
• Provide updates to clients on their orders and ensure timely communication.
• Support general administrative tasks and assist with showroom organization.
• Participate in marketing or promotional activities when required.

Person Specification

• Minimum of OND or current undergraduate in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of fashion trends is an added advantage.
• Strong attention to detail, courteous, and well-organized.
• Proficient in the use of WhatsApp, Instagram, and basic computer tools.
• Willingness to learn and work in a fast-paced fashion environment.
• Proximity to location is important.