Jobs at Amani Advisory

Description

• The Logistics Officer ensures the smooth movement of garments, materials, and client deliveries between the production site, showroom, and customers.
• The role manages logistics partners, controls transportation costs, and guarantees timely, professional deliveries while supporting onsite client service and upholding the brand’s premium standards.

Key Responsibilities

• Negotiate with carriers and logistics partners (DHL, bus companies, dispatch riders, etc.) to secure the best rates and services.
• Manage customer orders and ensure timely, accurate deliveries, working closely with the customer service team.
• Plan, track, and oversee all product movements from the production site to the showroom and to clients.
• Identify opportunities to optimize logistics processes, reduce costs, and improve efficiency while maintaining quality standards.
• Provide regular reports on deliveries, transportation performance, and costs to management.
• Attend to clients who visit the showroom, ensuring a positive and professional experience.
• Maintain accurate documentation of deliveries, returns, and inventory transfers.
• Collaborate with the Office Assistant and Head of Customer Experience to ensure alignment in stock management and client orders.
• Continuously seek ways to streamline logistics workflows and enhance customer satisfaction.
• Represent the company positively and professionally at all times.
• Ensure all communication and interactions align with the company’s brand voice, values, and service excellence standards.

Qualifications & Skills

• Bachelor’s degree in Logistics, Business Administration, Public Relations, Mass Communication, or a related field.
• Minimum of 2–3 years’ experience in logistics, supply chain, or operations (fashion/retail experience is a plus).
• Strong negotiation, communication, and interpersonal skills.
• Knowledge of quality control standards and logistics best practices.
• Proficiency in Microsoft Office Suite; familiarity with inventory management systems is an advantage.
• Excellent customer service orientation with the ability to handle client interactions professionally.
• Strong analytical and problem-solving skills, with ability to identify issues, analyze causes, and implement solutions.
• Ability to work independently with minimal supervision and collaborate effectively across teams.
• High level of integrity, professionalism, and attention to detail.

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Job Summary

• Our client is a luxury fragrance brand positioned to deliver refined, premium scent experiences.
• The Sales Representative is responsible for delivering an exceptional luxury shopping experience while driving sales of premium fragrances.
• The role requires deep product knowledge, refined customer engagement, and the ability to build long-term relationships with clientele.

Key Responsibilities
Sales & Customer Engagement:

• Welcome clients professionally and provide personalized fragrance consultations.
• Understand customer preferences and recommend suitable perfumes and products.
• Drive individual and store sales targets while maintaining luxury service standards.
• Build strong relationships with repeat and VIP clients to encourage loyalty.
• Up sell and cross-sell complementary products where appropriate.

Product Knowledge & Brand Representation:

• Demonstrate expert knowledge of fragrance notes, brands, collections, and usage.
• Stay informed about new launches, limited editions, and brand stories.
• Accurately explain pricing, exclusivity, and product value to clients.
• Uphold brand guidelines, grooming, and professional presentation standards.

Store Operations Support

• Assist with daily opening and closing procedures.
• Handle POS transactions accurately and securely.
• Maintain product displays and ensure shelves are well stocked and organized.
• Support inventory checks and report low stock or discrepancies.
• Ensure the sales floor is clean, orderly, and visually appealing at all times.

Customer Service & After-Sales Support:

• Address customer inquiries and concerns promptly and professionally.
• Handle exchanges or complaints in line with company policy.
• Follow up with clients for feedback, repeat purchases, and special offers.
• Maintain client records where applicable for personalized service.

Team Collaboration & Compliance

• Work collaboratively with colleagues to meet store objectives.
• Adhere to store policies, procedures, and loss-prevention guidelines.
• Participate in product training, sales meetings, and performance reviews.

Required Skills & Competencies

• HND/BSc in Business Administration, Marketing, Retail Management, or a related field.
• Experience serving high-net-worth or premium clientele is a strong plus
• Minimum of 1 – 3 years’ experience in retail sales, preferably in luxury, beauty, fragrance, or fashion.
• Excellent communication and interpersonal skills.
• Strong sales and persuasion abilities.
• Passion for luxury fragrances, beauty, or fashion.
• High attention to detail and customer sensitivity.
• Ability to multitask in a fast-paced retail environment.
• Professional appearance and refined demeanor.

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Job Summary

• In this role, you will oversee sourcing, purchasing, and inventory management to ensure seamless and cost-effective production workflows.
• This role requires strong knowledge of fashion material and components, excellent vendor coordination, and meticulous record-keeping to support the timely delivery of premium garments.

Key Responsibilities

• Source, negotiate, and purchase high-quality fabrics, trims, embellishments, and production materials.
• Evaluate supplier performance, build strong vendor relationships (local and international), and maintain an approved vendor list.
• Ensure compliance with budgetary constraints and cost optimization without compromising quality.
• Prepare purchase orders and track delivery timelines to avoid production delays.
• Work with design and production teams to understand and anticipate material needs.
• Monitor stock levels of all production materials and finished goods; implement timely restocking procedures.
• Maintain an accurate and up-to-date inventory database (manual or software-based).
• Conduct regular physical inventory checks, reconcile discrepancies, and generate inventory reports.
• Organize storage systems to ensure proper categorization, labeling, and easy retrieval of materials.
• Track usage rates of materials to forecast needs and prevent overstocking or shortages.
• Implement inventory control measures to reduce waste, damage, and loss.
• Collaborate with the production team to align material availability with the production schedule.
• Provide updates to management on material availability, usage trends, and risks affecting production.
• Maintain comprehensive records of procurement transactions, inventory movements, and material consumption.
• Prepare weekly/monthly reports on procurement costs, inventory status, supplier performance, and material wastage.

Qualifications

• BSc/HND in Fashion Production, Business Administration, Supply Chain Management, or related field.
• Minimum of 3 years experience in fashion production or procurement, preferably in high end/wedding/asoebi/couture fashion.
• Strong knowledge of garment construction, fabrics, and embellishment techniques.
• Proven experience managing vendors and suppliers.
• Excellent planning, coordination, and time management skills.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office and production management software/tools.
• Attention to detail and a keen eye for quality.
• Strong negotiation and problem-solving skills.
• Ability to multitask and manage several production timelines simultaneously.

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Description

• The Business Manager is responsible for the overall commercial, operational, and brand performance of the luxury perfume store.
• This role ensures profitability, premium customer experience, strong team performance, inventory integrity, and strict adherence to luxury retail standards.

Key Responsibilities
Business & Financial Management:

• Drive revenue growth and profitability in line with business targets.
• Prepare and manage budgets, sales forecasts, and cash flow.
• Monitor daily, weekly, and monthly sales performance and KPIs.
• Oversee pricing, promotions, discounts, and margin control.
• Ensure accurate sales reporting, reconciliations, and financial records.

Store Operations & Controls:

• * Oversee daily store operations to ensure seamless service delivery.
• * Implement and enforce standard operating procedures (SOPs).
• * Ensure compliance with internal controls, security, and loss prevention.
• * Supervise stock handling, storage, and display of luxury fragrances.
• * Ensure store aesthetics reflect premium brand positioning at all times.

Inventory & Vendor Management:

• Manage inventory planning, ordering, replenishment, and stock audits.
• Maintain optimal stock levels, minimizing stock-outs and overstocking.
• Liaise with suppliers, distributors, and brand partners.
• Track product performance, slow-moving items, and best sellers.

Sales & Customer Experience:

• Champion exceptional, personalized luxury customer service standards.
• Build and maintain relationships with high-net-worth and repeat clients.
• Handle escalated customer concerns with discretion and professionalism.
• Implement clientele strategies, loyalty programs, and VIP services.
• Ensure deep product knowledge across the sales team.

Team Leadership & Performance Management:

• Train, coach, and supervise store staff.
• Set performance targets and conduct regular performance reviews.
• Foster a professional, polished, and service-oriented culture.
• Enforce discipline, grooming, and conduct standards suitable for luxury retail.

Brand Management & Marketing Support:

• Ensure brand guidelines and luxury presentation standards are upheld.
• Support marketing initiatives, product launches, and in-store activations.
• Collaborate on social media, influencer, and customer engagement strategies.
• Monitor customer feedback and market trends to inform business decisions.

Reporting & Management Liaison:

• Prepare regular operational and performance reports for management.
• Provide insights, recommendations, and growth strategies.
• Act as the primary point of contact between the store and ownership.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum of 3 - 5 years experience in retail management, preferably in luxury, fragrance, beauty, or fashion.
• Experience managing high-value inventory and premium clientele is essential.
• Strong leadership and people management skills.
• Proven experience in luxury retail operations.
• Financial acumen and strong numerical skills.
• Excellent customer service and interpersonal skills.
• High attention to detail and strong organizational ability.
• Strong negotiation and vendor management skills.
• Ability to work under pressure and manage multiple priorities.
• Professional appearance and communication befitting a luxury environment.