Sales Representative at Amani Advisory

Job Summary

• Our client is a luxury fragrance brand positioned to deliver refined, premium scent experiences.
• The Sales Representative is responsible for delivering an exceptional luxury shopping experience while driving sales of premium fragrances.
• The role requires deep product knowledge, refined customer engagement, and the ability to build long-term relationships with clientele.

Key Responsibilities
Sales & Customer Engagement:

• Welcome clients professionally and provide personalized fragrance consultations.
• Understand customer preferences and recommend suitable perfumes and products.
• Drive individual and store sales targets while maintaining luxury service standards.
• Build strong relationships with repeat and VIP clients to encourage loyalty.
• Up sell and cross-sell complementary products where appropriate.

Product Knowledge & Brand Representation:

• Demonstrate expert knowledge of fragrance notes, brands, collections, and usage.
• Stay informed about new launches, limited editions, and brand stories.
• Accurately explain pricing, exclusivity, and product value to clients.
• Uphold brand guidelines, grooming, and professional presentation standards.

Store Operations Support

• Assist with daily opening and closing procedures.
• Handle POS transactions accurately and securely.
• Maintain product displays and ensure shelves are well stocked and organized.
• Support inventory checks and report low stock or discrepancies.
• Ensure the sales floor is clean, orderly, and visually appealing at all times.

Customer Service & After-Sales Support:

• Address customer inquiries and concerns promptly and professionally.
• Handle exchanges or complaints in line with company policy.
• Follow up with clients for feedback, repeat purchases, and special offers.
• Maintain client records where applicable for personalized service.

Team Collaboration & Compliance

• Work collaboratively with colleagues to meet store objectives.
• Adhere to store policies, procedures, and loss-prevention guidelines.
• Participate in product training, sales meetings, and performance reviews.

Required Skills & Competencies

• HND/BSc in Business Administration, Marketing, Retail Management, or a related field.
• Experience serving high-net-worth or premium clientele is a strong plus
• Minimum of 1 – 3 years’ experience in retail sales, preferably in luxury, beauty, fragrance, or fashion.
• Excellent communication and interpersonal skills.
• Strong sales and persuasion abilities.
• Passion for luxury fragrances, beauty, or fashion.
• High attention to detail and customer sensitivity.
• Ability to multitask in a fast-paced retail environment.
• Professional appearance and refined demeanor.