Business Manager at Amani Advisory

Description

• The Business Manager is responsible for the overall commercial, operational, and brand performance of the luxury perfume store.
• This role ensures profitability, premium customer experience, strong team performance, inventory integrity, and strict adherence to luxury retail standards.

Key Responsibilities
Business & Financial Management:

• Drive revenue growth and profitability in line with business targets.
• Prepare and manage budgets, sales forecasts, and cash flow.
• Monitor daily, weekly, and monthly sales performance and KPIs.
• Oversee pricing, promotions, discounts, and margin control.
• Ensure accurate sales reporting, reconciliations, and financial records.

Store Operations & Controls:

• * Oversee daily store operations to ensure seamless service delivery.
• * Implement and enforce standard operating procedures (SOPs).
• * Ensure compliance with internal controls, security, and loss prevention.
• * Supervise stock handling, storage, and display of luxury fragrances.
• * Ensure store aesthetics reflect premium brand positioning at all times.

Inventory & Vendor Management:

• Manage inventory planning, ordering, replenishment, and stock audits.
• Maintain optimal stock levels, minimizing stock-outs and overstocking.
• Liaise with suppliers, distributors, and brand partners.
• Track product performance, slow-moving items, and best sellers.

Sales & Customer Experience:

• Champion exceptional, personalized luxury customer service standards.
• Build and maintain relationships with high-net-worth and repeat clients.
• Handle escalated customer concerns with discretion and professionalism.
• Implement clientele strategies, loyalty programs, and VIP services.
• Ensure deep product knowledge across the sales team.

Team Leadership & Performance Management:

• Train, coach, and supervise store staff.
• Set performance targets and conduct regular performance reviews.
• Foster a professional, polished, and service-oriented culture.
• Enforce discipline, grooming, and conduct standards suitable for luxury retail.

Brand Management & Marketing Support:

• Ensure brand guidelines and luxury presentation standards are upheld.
• Support marketing initiatives, product launches, and in-store activations.
• Collaborate on social media, influencer, and customer engagement strategies.
• Monitor customer feedback and market trends to inform business decisions.

Reporting & Management Liaison:

• Prepare regular operational and performance reports for management.
• Provide insights, recommendations, and growth strategies.
• Act as the primary point of contact between the store and ownership.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum of 3 - 5 years experience in retail management, preferably in luxury, fragrance, beauty, or fashion.
• Experience managing high-value inventory and premium clientele is essential.
• Strong leadership and people management skills.
• Proven experience in luxury retail operations.
• Financial acumen and strong numerical skills.
• Excellent customer service and interpersonal skills.
• High attention to detail and strong organizational ability.
• Strong negotiation and vendor management skills.
• Ability to work under pressure and manage multiple priorities.
• Professional appearance and communication befitting a luxury environment.