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  • Posted: Feb 19, 2020
    Deadline: Feb 29, 2020
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise,...
    Read more about this company

    Secretary

    Job Description

    • Candidates must have experience in secretarial or administrative functions from a reputable organization and must be able to work under pressure.

    Responsibilities

    • Prepare and manage correspondence, reports and documents.
    • Organize and coordinate meetings, conferences, travel arrangements.
    • Take, type and distribute minutes of meetings.
    • Implement and maintain office systems.
    • Maintain schedules and calendars.
    • Arrange and confirm appointments.
    • Organize internal and external events.
    • Handle incoming mail and other material.
    • Maintain company’s databases.
    • Communicate verbally and in writing to answer inquiries and provide information.
    • Liaison with internal and external contacts.
    • Coordinate the flow of information both internally and externally.

    Requirements

    • HND / B.Sc in a relevant course of study
    • Must have done their NYSC.
    • 1-3 years' experience in Secretarial/PA/Administrative functions.
    • Very conversant with MS Office packages.
    • Must be smart and very resourceful.
    • Must have good interpersonal skills.
    • Strong ability to handle work pressure
    • Age Limit is 30 years old.

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    Contact Centre Agent

    Summary

    • We are currently recruiting Contact Center Agents for a reputable bank
    • He/She will be the liaison between the bank and its current and potential customers
    • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Following call center “scripts” when handling different topics.
    • Identifying customers’ needs, clarify information, research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to upsell products when they arise.

    Requirements

    • HND / B.Sc. in any discipline.
    • Must not be more than 28 years old.
    • Excellent spoken English with impressive interpersonal skills.
    • Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
    • Must be resident in Lagos.

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    Direct Sales Agent (DSA)

    Job Description

    • As a Direct Sales Agent, you will be responsible for opening and managing new accounts.

    Responsibilities

    • Identify and understand the need of the Customer.
    • Ensure Customer profile falls within focus segment i.e. Blue, Silver or SME.
    • Sell the Banks Products proactively to new/prospective customers.
    • Obtain relevant documents on all Bank products sold, e.g. identity document, business registration documents etc.
    • Ensure timely submission of weekly sales activity reports to Direct Sales Manager.
    • Participate in weekly/monthly sales performance review meetings.
    • Maintain accurate records of all sales activities, budget achievements and cross-sell referrals.
    • Cross-sell opportunities identified should be referred to the Direct Sales Manager.
    • Ensure accuracy of all bank forms and documents executed by the Customer.
    • Ensure timely processing of all initiated Customer transactions, with specific emphasis on account opening and cheque book issuance.
    • Update call memo on a daily basis.
    • Ensure assigned sales target and budgets are met.
    • Participate in tactical sales/marketing activities.

    Qualifications and Requirements

    • Not more than 32years Old.
    • OND / HND / B.Sc. in any relevant discipline.

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    Front Desk Officer

    Job Summary
    The Front Desk Officer will be handling front office reception and administrative duties, including greeting guests, answering phones handling company inquiries, and disseminating necessary information via mail.

    Key Responsibilities

    • Provision of reception support service to our staff.
    • Operation of the telephone.
    • Maintenance of the reception area.
    • Communicate effectively with staff and visitors to the company.
    • Receipt and distribution of all mails to the company.
    • Responds to mails sent to the company's mailbox.
    • Record minutes of meetings and dictations
    • Keeps records of incoming and outgoing mails

    Requirements

    • HND / BSc in Mass Communication or other related field
    • Not more than 28 years
    • Familiarity with office machines (e.g. fax, printer etc.)
    • Knowledge of office management and basic bookkeeping
    • Proficient in English (oral and written)
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Strong communication and people skills
    • Good organizational and multi-tasking abilities
    • Customer service orientation.

     

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    Office Assistant

    Job Description

    • Our client, a financial institution is looking for an Office Assistant to be responsible for handling clerical tasks, greeting clients and visitors, as well as managing files and performing other general office clerk duties.

    Job Responsibilities

    • Handling incoming calls and other communications.
    • Managing filing system.
    • Recording information as needed.
    • Greeting clients and visitors as needed.
    • Updating paperwork, maintaining documents and word processing.
    • Helping organize and maintain office common areas.
    • Performing general office clerk duties and errands.
    • Coordinating events as necessary.
    • Maintaining supply inventory.
    • Maintaining office equipment as needed.

    Job Requirements

    • Candidate should possess SSCE / OND.
    • Experience as an office assistant or in related field.
    • Ability to write clearly and help with word processing when necessary.
    • Warm personality with strong communication skills.
    • Ability to work well under limited supervision.
    • Great communication skills.

    Method of Application

    Use the link(s) below to apply on company website.

     

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