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  • Posted: Nov 3, 2021
    Deadline: Not specified
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    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Network Administrator - SIPML

    Job Purpose

    The holder is responsible for ensuring that users Network, Local Area Network, Wide Area Network and Voice Infrastructure are up, running at all items, and issues attended to promptly and within SLA. S/He is to provide network and voice support for Stanbic IBTC Pension Managers Limited offices nationwide. S/He is responsible for administering the company’s Internet access, maintain integrity of the network, administer and maintain Contact Center Applications and other Voice Infrastructure

    Key Responsibilities/Accountabilities

    Local Area Network/ Wide Area Network Management

    • Administration nd maintenance of Cisco SDWAN Infrastructure
    • Administration and Maintenance of Cisco ACI Fabric for Data Center.
    • Ensure 99.9% Availability of WAN Links.
    • Ensure that data links’ latencies are maintained below agreed
    • Troubleshooting of User’s Local Area Network (LAN) issues and resolving same promptly with SLA.
    •  Provide excellent and prompt network and voice solution(s) to Wealth Group Non-Banking Subsidiaries
    •  Manage LAN Monitoring Software to ensure prompt detection and resolution of network issues.
    •  Perform periodic review of Network Architecture to accommodate new Links and network devices.
    •  Establishment of WAN links to newly opened branches to facilitate Business operations.
    •  Maintenance of VLAN configuration on Company switches.
    • Ensure that network maintenance is carried out as at when due and all identified issues are resolved timely.
    • Administer the Company’s WiFi and connectivity solutions
    • Ensure regular Maintenance of all Service Providers Customer Premise Equipment
    • Conduct oversight responsibility for managing the Network and Communications sub team.
    • Recommend continual  improvements within the enterprise Network to Head, IT Infrastructure and Head of Information Technology

    Voice and Communication Network Management

    • Maintenance, Administration and Installation of IP Phones, Conference Phones and Softphones company-wide.
    • Maintenance of Voice Gateway, Call Manager and Cisco Unity Server..
    • Administration of all Contact Centre Applications
    • Troubleshoot and resolve promptly all issues as regards Softphone issues, IP Phones and the entire Voice Infrastucture

    Business Continuity Management (BCM)

    • Ensure the availability of Datalinks at Disaster Recovery site to all branch locations during BCM exercise for use by Staff in Regional Offices. Configure routes to DR site and revert same back to Production after the DR exercise.
    • Maintenance of proper documentation of procedures to be undertaken when DR has been invoked by BCM Coordinator and ensure that this procedure is updated regularly when changes occur
    • Ensure Business Continuity with respect to the Enterprise Voice Infrastructure
    • Administer Voice and communication Infrastructure for use during Disaster Recovery

    Internet Link Management

    • Administration of Company's Internet.
    • Ensure that Internet access is available to staff and clients in a controlled manner.
    • Escalate issues on Internet access to relevant ISP for prompt resolution within agreed SLA and apply penalty where the ISP defaults.
    • Availability of documentation for all Internet and data Links (Bandwidth size, link type, other Link details etc) and ensure that these are kept up-to-date.

     Develop IT Network and Voice/Communication Strategies

    • Design and maintain network and communication strategy and ensure that this is/are reviewed from time to time as may be required.
    • IT Audit rating by internal audit, routine control, external audit and Regulator
    •  Percentage of SLA met versus total number of incidents and works requests logged.
    • Formulate, review and execute Network and Communication Policies.

    Business Operations

    • Ensure business can work and service our esteemed clients from remote branches nationwide
    • Setup and establish network connectivity at newly established branches nationwide.
    • Ensure optimal network connectivity for Mini branches and Micro locations.

    Minimum Qualification and Experience

    • First Degree Field of Study – Degree in Computer Science, Electrical Electronics Engineering or related IT Field
    • Cisco certification – CCNA, CCNP and knowledge of Cisco Technologies is desirable. Competency in administration of Cisco Unified Call Manager Contact Centre Application, Wallboard, IVR and Network design is required. Knowledge of Active Directory and Network Access Control is highly desirable.
    • Minimum of 3 – 4 years post qualification experience

    go to method of application »

    Relationship Manager - Commercial Banking(Lagos Mainland)

    Job Purpose

    A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1. It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

    Key Responsibilities/Accountabilities

    • Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
    • Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
    • Engagement with Commercial Banking Partners
    • Ensure Compliance of all accounts in the portfolio

    Minimum Qualification and Experience

    • First degree
    • A professional qualification or 2nd degree will be an added advantage
    • Minimum of 5 - 7 years experience in Relationship Management
    • Minimum of 2 years experience in Corporate Banking or Finance

    go to method of application »

    ATM Custodian - Lagos Mainland

    Job Purpose

    To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products and render frontline service support

    Key Responsibilities/Accountabilities

    Control chequebooks.

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive selling

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

     SIPML Management

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Minimum Qualification and Experience

    • A bachelor’s degree in any related field
    • 0-2years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    go to method of application »

    Asset Custodian - Lagos Mainland

    Job Purpose

    • To ensure the availability of treasury cash, reserve and blank forms.
    • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
    • Control treasury cash, blank forms, safe custody items and duplicate keys.
    • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

    Key Responsibilities/Accountabilities

    Key Responsibilities

    Asset custodianship

    • Custodian of treasury cash, reserve, blank forms and keys & cash
    • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
    • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
    • Effective cash management to ensure vault approved limits are adhered to.
    • Receive notes and coins from tellers to be lodged into the vault.
    • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
    • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
    • Assist with surprise checks of tellers.

    Support functions

    • Attend to branch account payments.
    • Issue Bank Cheques as required. 
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

    ATM Custodians Support functions

    • Carry out first level support (basic) on User's workstations, scanners, or other peripherals
    • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
    • Map users' workstations to the Combo printer and ensure quality printout
    • Assist RIS connect remotely to systems & resolve simple LAN issues
    • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
    • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

    Reports:

    • ATM Reports
    • Operating Cash Report
    • Listing of ATM Transactions

     Accounts:

    • Cash
    • Vault Reserve
    • ATM
    • Overage Account
    • Shortage Account
    • SRAs
    • Certified Cheque
    • Stale Cheques
    • Bank Cheques

     Other Functions

    • Custom Duty Payments
    • Mails Administration
    • Administration of Stationery (vault out of stationary items)
    • Maintenance of Office Equipment
    • Call-over functions

     Registers

    • Cash Advance Register - Petty cash
    • Bank Cheque Register.
    • Customs Duty Register (where applicable)

    Minimum Qualification and Experience

    • Bachelors Degree from an accredited University
    • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

    go to method of application »

    Asset Custodian - North Central/North West

    Job Purpose

    • To ensure the availability of treasury cash, reserve and blank forms.
    • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
    • Control treasury cash, blank forms, safe custody items and duplicate keys.
    • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

    Key Responsibilities/Accountabilities

    Key Responsibilities

    Asset custodianship

    • Custodian of treasury cash, reserve, blank forms and keys & cash
    • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
    • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
    • Effective cash management to ensure vault approved limits are adhered to.
    • Receive notes and coins from tellers to be lodged into the vault.
    • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
    • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
    • Assist with surprise checks of tellers.

    Support functions

    • Attend to branch account payments.
    • Issue Bank Cheques as required. 
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

    ATM Custodians Support functions

    • Carry out first level support (basic) on User's workstations, scanners, or other peripherals
    • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
    • Map users' workstations to the Combo printer and ensure quality printout
    • Assist RIS connect remotely to systems & resolve simple LAN issues
    • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
    • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

    Reports:

    • ATM Reports
    • Operating Cash Report
    • Listing of ATM Transactions

     Accounts:

    • Cash
    • Vault Reserve
    • ATM
    • Overage Account
    • Shortage Account
    • SRAs
    • Certified Cheque
    • Stale Cheques
    • Bank Cheques

     Other Functions

    • Custom Duty Payments
    • Mails Administration
    • Administration of Stationery (vault out of stationary items)
    • Maintenance of Office Equipment
    • Call-over functions

     Registers

    • Cash Advance Register - Petty cash
    • Bank Cheque Register.
    • Customs Duty Register (where applicable)

    Minimum Qualification and Experience

    • Bachelors Degree from an accredited University
    • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

    go to method of application »

    Client Service Officer, North West/North Central

    Job Purpose

    To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products and render frontline service support

    Key Responsibilities/Accountabilities

    Control chequebooks.

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive selling

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

     SIPML Management

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Minimum Qualification and Experience

    • A bachelor’s degree in any related field
    • 0-2years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    Method of Application

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