Job Vacancies at Renmoney

Description

Product Strategy & Ownership

• Own the end-to-end strategy for Renmoney’s savings products, including:
  • Everyday savings accounts
  • Fixed or term deposits
  • Structured and goal-based savings products
  • Future diaspora savings offerings
• Translate Renmoney’s 2025–2027 long-term business strategy into a clear product roadmap for savings.
• Ensure savings products support:
  • Deposit growth
  • Lower funding costs
  • Healthy balance between short-term and long-term funds
• Define product value propositions for different customer groups such as individual retail customers, small and medium-sized businesses, and Nigerians in the diaspora.

Balance Sheet & Commercial Performance

• Work closely with the Finance and Treasury teams to:
  • Improve the mix between on-demand savings (money customers can withdraw anytime) and fixed deposits (money locked for a specific period)
  • Reduce the Cost of Funds (COF), which means how much the bank pays customers for deposits
  • Model how pricing, interest rates, and savings tenors affect profitability and liquidity
• Own key savings performance metrics, including:
  • Total deposits and monthly net inflows
  • Average balance per customer
  • Cost of Funds (interest paid on deposits)
  • Customer retention and churn (how many customers stay or leave)

Execution & Delivery

• Lead cross-functional execution with:
  • Engineering (software development)
  • Design (user experience and interface)
  • Risk Management
  • Compliance (regulatory adherence)
  • Operations and Customer Support
  • Marketing and Growth teams
• Write Product Requirement Documents (PRDs) that clearly describe what is being built and why.
• Prioritize features and initiatives based on customer value, risk, effort, and business impact.
• Ensure savings features are reliable, scalable, compliant with regulations, and easy for customers to use.

Governance, Risk & Compliance

• Represent savings products in the Product Governance Council (PGC), which is the internal committee that reviews, approves, and governs all product changes.
• Participate in Asset and Liability Committee (ALCO) sessions, where senior leaders manage:
  • Liquidity (availability of cash)
  • Interest rate risk
  • Funding strategy
• Ensure savings products comply with:
  • Central Bank of Nigeria (CBN) regulations
  • Nigeria Data Protection Regulation (NDPR), which governs customer data privacy
  • Internal audit, risk, and control frameworks
• Proactively identify risks, trade-offs, and dependencies before they become issues.

Customer Experience & Growth

• Improve savings adoption through:
  • Simple and clear onboarding
  • Smooth funding and withdrawal experiences
  • Transparent communication of interest, penalties, and terms
• Use savings as a foundation to cross-sell other products such as loans and payments.
• Work with the Analytics team to understand customer behavior and lifetime value.

Requirements

• 6–10+ years of Product Management experience
• Direct experience with banking, savings, or deposit products
• Experience working in regulated financial institutions such as banks, microfinance banks, or fintechs
• Proven ability to own products that impact revenue and the balance sheet
• Experience working closely with Finance, Risk, and Compliance teams

Skills & Competencies

• Strong understanding of financial concepts such as interest rates, liquidity, and funding costs
• Data-driven decision-making combined with sound professional judgment
• Ability to operate at both strategic and execution levels
• Strong written and verbal communication skills, including with executive leadership
• High sense of ownership and accountability

Success Metrics (First 12–18 Months)

• Consistent growth in customer deposits
• Improved funding efficiency through a better deposit mix
• Strong adoption and retention of savings products
• On-time delivery of roadmap initiatives that meet regulatory and audit requirements
• Clear, trusted product leadership in executive and governance forums

Nice-to-Have

• Experience with diaspora banking or international savings products
• Exposure to senior financial decision-making forums such as ALCO
• Experience in fast-growing fintech or digital banking environments
• Familiarity with analytics, experimentation, and customer insight tools

Key Stakeholders

• Head of Product
• Finance and Treasury teams
• Risk Management and Compliance teams
• Engineering and Design teams
• Marketing and Growth teams
• Executive Management, including:
  • Chief Executive Officer (CEO)
  • Deputy Chief Executive Officer
  • Asset and Liability Committee (ALCO)
  • Product Governance Council (PGC)

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Description

Product Strategy & Ownership

• Own the end-to-end product strategy for all bill payment and transfer products, including:
  • Airtime and mobile data purchases
  • Utility bill payments (electricity, cable television, internet, etc.)
  • Bank-to-bank transfers
• Translate Renmoney’s long-term digital banking strategy into a clear roadmap for payments.
• Define how payments support:
  • Daily customer engagement
  • Deposit inflows and account usage
  • Cross-sell into savings and lending products
• Define value propositions for different customer segments, including retail customers and small business users.

Payments Performance & Commercial Outcomes

• Own key performance indicators for payments, including:
  • Transaction volumes and values
  • Success and failure rates
  • Revenue from fees or commissions
  • Cost per transaction
• Work closely with Finance to:
  • Optimize transaction pricing and incentives
  • Manage partner costs and margins
  • Track the impact of payments on deposit balances
• Identify opportunities to improve unit economics without degrading customer experience.

Execution & Delivery

• Lead cross-functional delivery with:
  • Engineering teams building mobile, web, and backend systems
  • Design teams responsible for user experience
  • Operations and Customer Support teams handling exceptions and disputes
• Write clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured.
• Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.
• Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.

Reliability, Risk & Compliance

• Ensure payments products meet regulatory and operational requirements, including:
  • Rules set by the Central Bank of Nigeria, which regulates banking and payment services
  • Requirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructure
  • Data privacy rules under the Nigeria Data Protection Regulation
• Partner with Risk and Compliance teams to manage:
  • Fraud risks
  • Transaction disputes and reversals
  • Customer protection and error handling
• Represent payments initiatives in the Product Governance Council, which approves and oversees all product changes.

Partner & Ecosystem Management

• Own product relationships with external partners such as:
  • Payment processors
  • Utility service providers
  • Telecommunications companies
• Define service-level expectations, which set standards for uptime, response times, and issue resolution.
• Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.

Customer Experience & Growth

• Improve adoption and repeat usage of bill payments and transfers through:
  • Simple onboarding and clear user flows
  • Transparent pricing and confirmations
  • Fast issue resolution when transactions fail
• Use payments as a driver of daily engagement that increases:
  • Account funding
  • Customer lifetime value
• Work with Analytics teams to understand usage patterns and identify growth opportunities.

Requirements

• 6–10+ years of Product Management experience
• Direct experience with payments, transfers, or transaction-heavy digital products
• Experience working in regulated financial or fintech environments
• Proven track record of delivering reliable, high-volume systems
• Experience collaborating with Finance, Risk, Compliance, and Operations teams

Skills & Competencies

• Strong understanding of payment flows and transaction lifecycles
• Ability to balance speed, reliability, risk, and cost
• Data-driven decision-making with strong execution discipline
• Clear communicator, comfortable engaging senior leadership
• High ownership mindset and attention to detail

Nice-to-Have

• Experience with large-scale payment platforms or utility integrations
• Exposure to fraud prevention or dispute management systems
• Experience in high-growth fintech or digital banking environments
• Familiarity with analytics and monitoring tools for transaction performance

Key Stakeholders

• Head of Product
• Engineering and Design teams
• Operations and Customer Support
• Finance and Treasury teams
• Risk Management and Compliance teams
• Executive Management, including:
  • Chief Executive Officer
  • Deputy Chief Executive Officer
  • Product Governance Council

Success Metrics (First 12–18 Months)

• High and improving transaction success rates
• Growth in payment transaction volumes and active users
• Reduced transaction failure rates and customer complaints
• Strong partner reliability and service performance
• Clear contribution of payments to customer engagement and deposits

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About the Role

• You will play a key role in the continued development, maintenance, and support of our internal systems and the next phase of our internal tools. This role requires a self-driven, experienced developer who is thorough, structured, and able to work independently while taking full ownership of technical decisions and feature delivery.

Tech Stack

• Backend technologies include PHP, the Laravel Framework, MySQL, and a Docker Sail development environment.
• The current frontend stack is React.js.

What You Will Do

• Develop, maintain, and support internal systems and long-term internal tools.
• Take ownership of features, technical choices, implementation, and testing.
• Work independently as the primary developer while collaborating closely with the product team.
• Ensure detailed, thorough, and well-structured implementations.
• Think beyond code-first execution and take a product ownership mindset.

Requirements

What You Bring

• A minimum of three years of hands-on experience with Laravel.
• A minimum of three years of hands-on experience with React.js.
• Strong SQL skills.
• Experience with application containerization.
• Senior-level, real-world development experience.
• Ability to work independently and take full ownership of deliverables,
• Strong attention to detail and structured problem-solving approach.
• Comfort working on long-term products rather than short-term engagements.
• Clear and effective communication skills.

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Who We Are

• The Information Technology function is responsible for ensuring the availability, performance, and reliability of business-critical IT services.
• We support core banking systems, digital channels, and supporting infrastructure to minimize service disruptions and customer impact while meeting agreed service levels.

The Position

• The Service Monitoring Engineer is responsible for the real-time and proactive monitoring of business-critical IT services to ensure availability, performance, and reliability.
• The role focuses on end-to-end service health rather than just infrastructure, ensuring that applications, integrations, and user-facing services operate within agreed SLAs.
• Proactive monitoring of services across core banking systems, digital channels, and supporting infrastructure to prevent outages and minimize customer impact.

What You’ll Do

Service & Application Monitoring & Availability

• Monitor availability and performance of core banking platforms, payment systems, digital channels including mobile and internet, and integration services.
• Track service KPIs including uptime, transaction success rates, response times, and error rates.
• Monitor end-to-end service health across applications, middleware, APIs, databases, and infrastructure layers.
• Ensure critical business services meet availability and performance SLAs.
• Detect, analyze, and respond to service degradation or outages in real time.

Incident & Event Management

• Act as first-line responder for service-related alerts and incidents affecting customer and internal banking services.
• Perform initial triage, impact assessment, and escalation to Tier 2 and Tier 3 teams.
• Escalate incidents to Application Support, Network, Infrastructure, Security, and Vendors per defined SLAs.
• Maintain accurate incident records and shift handover notes.

Performance & Capacity Management

• Identify trends indicating performance degradation or capacity risks.
• Track service KPIs such as response time, transaction success rate, error rate, and throughput.
• Identify performance trends and early warning signs of capacity issues.
• Support root cause analysis and problem management for recurring service issues.
• Recommend improvements to monitoring thresholds and alerting rules.
• Maintain detailed incident logs and shift handover reports.

Monitoring Tools & Automation

• Configure and maintain monitoring tools and dashboards including Grafana, Prometheus, AWS CloudWatch, and AWS CloudTrail.
• Improve alerting, dashboards, and automation to reduce noise, increase signal quality, and improve detection.
• Support automation of monitoring, reporting, and incident workflows.

Reporting & Governance

• Produce daily, weekly, and monthly service availability and performance reports for IT and business stakeholders.
• Support ITIL-aligned processes including Incident, Problem, Change, and Service Level Management.
• Ensure compliance with internal controls and regulatory requirements and adherence to audit, risk, and compliance standards.

Collaboration

• Work closely with Application Support, Network, Infrastructure, Security, Engineering, and DevOps or SRE teams.
• Participate in post-incident reviews and continuous improvement initiatives.

Requirements

What You Bring

Required Skills, Qualifications, and Experience

• Bachelor’s degree in computer science, IT, Engineering, or related field.
• 3 to 6 years’ experience in IT service operations, application monitoring, or NOC roles in a bank or financial services environment.
• Strong understanding of core banking systems, digital banking platforms, and integration architectures.
• Good experience with AWS cloud services.
• Strong understanding of application architectures including web, API, microservices, IT infrastructure, and databases.
• Experience with ITSM tools.
• Familiarity with monitoring and observability tools including APM, log management, and synthetic monitoring.
• Comfortable working in 24/7 shift environments.
• Good awareness and understanding of the Financial Services Industry.

Preferred Certifications

• ITIL Foundation or Managing Professional.
• Relevant AWS Cloud Operations certifications.
• AWS monitoring and operations certifications.
• APM or monitoring tool certifications including Splunk, Dynatrace, or AppDynamics.

Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation skills.
• Business impact awareness.
• Ability to work under pressure in real-time environments.
• High attention to detail and accountability.

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About the Role

• Renmoney is looking for a creative and highly skilled Content Manager who can craft compelling stories, develop strong campaign ideas, and produce high-quality content across multiple channels.
• This is a hands-on role for someone who enjoys writing, ideating, and collaborating to bring ideas to life. You will help shape how millions of Nigerians experience the Renmoney brand through clear, engaging, and customer-focused communication.

What You’ll Do

Content Creation & Storytelling

• Write clear, engaging content for campaigns, social media, ads, website, scripts, and lifecycle communication.
• Convert financial and product information into simple, relatable, human stories.
• Generate fresh, creative campaign ideas that resonate with Nigerian audiences.

Cross-Channel Content Execution

• Create and adapt content across digital platforms including social media, emails, push notifications, and web pages.
• Support performance marketing with strong, conversion-focused copy.
• Maintain consistency in tone, messaging, and brand voice.

Brand & Product Messaging

• Translate product features across loans, savings, cards, and SME tools into compelling user benefits.
• Work with Brand, Growth, and Design teams to ensure accuracy and compliance.
• Strengthen Renmoney’s voice as a modern, customer-centric fintech brand.

Content Operations & Collaboration

• Manage and maintain a content calendar.
• Provide clear briefs to designers and videographers.
• Review major content assets to ensure quality and alignment.
• Collaborate with influencers, UGC creators, and agencies when necessary.

Insights, Research & AI Tools

• Use AI tools to speed up ideation, drafting, and optimisation.
• Track content performance and recommend improvements.
• Stay updated on cultural, fintech, and industry trends to inform content decisions.

Requirements

What You Bring

• Minimum of 4 years’ experience in content writing, copywriting, or marketing communications.
• Strong storytelling and campaign ideation skills.
• Excellent writing, editing, and proofreading ability.
• Experience creating content for digital channels.
• Ability to work cross-functionally in a fast-paced environment.
• Comfortable using AI tools to enhance productivity.
• Experience in fintech, banking, or consumer brands is an advantage.