Product Manager - Bills Payment at Renmoney

Description

Product Strategy & Ownership

• Own the end-to-end product strategy for all bill payment and transfer products, including:
  • Airtime and mobile data purchases
  • Utility bill payments (electricity, cable television, internet, etc.)
  • Bank-to-bank transfers
• Translate Renmoney’s long-term digital banking strategy into a clear roadmap for payments.
• Define how payments support:
  • Daily customer engagement
  • Deposit inflows and account usage
  • Cross-sell into savings and lending products
• Define value propositions for different customer segments, including retail customers and small business users.

Payments Performance & Commercial Outcomes

• Own key performance indicators for payments, including:
  • Transaction volumes and values
  • Success and failure rates
  • Revenue from fees or commissions
  • Cost per transaction
• Work closely with Finance to:
  • Optimize transaction pricing and incentives
  • Manage partner costs and margins
  • Track the impact of payments on deposit balances
• Identify opportunities to improve unit economics without degrading customer experience.

Execution & Delivery

• Lead cross-functional delivery with:
  • Engineering teams building mobile, web, and backend systems
  • Design teams responsible for user experience
  • Operations and Customer Support teams handling exceptions and disputes
• Write clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured.
• Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.
• Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.

Reliability, Risk & Compliance

• Ensure payments products meet regulatory and operational requirements, including:
  • Rules set by the Central Bank of Nigeria, which regulates banking and payment services
  • Requirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructure
  • Data privacy rules under the Nigeria Data Protection Regulation
• Partner with Risk and Compliance teams to manage:
  • Fraud risks
  • Transaction disputes and reversals
  • Customer protection and error handling
• Represent payments initiatives in the Product Governance Council, which approves and oversees all product changes.

Partner & Ecosystem Management

• Own product relationships with external partners such as:
  • Payment processors
  • Utility service providers
  • Telecommunications companies
• Define service-level expectations, which set standards for uptime, response times, and issue resolution.
• Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.

Customer Experience & Growth

• Improve adoption and repeat usage of bill payments and transfers through:
  • Simple onboarding and clear user flows
  • Transparent pricing and confirmations
  • Fast issue resolution when transactions fail
• Use payments as a driver of daily engagement that increases:
  • Account funding
  • Customer lifetime value
• Work with Analytics teams to understand usage patterns and identify growth opportunities.

Requirements

• 6–10+ years of Product Management experience
• Direct experience with payments, transfers, or transaction-heavy digital products
• Experience working in regulated financial or fintech environments
• Proven track record of delivering reliable, high-volume systems
• Experience collaborating with Finance, Risk, Compliance, and Operations teams

Skills & Competencies

• Strong understanding of payment flows and transaction lifecycles
• Ability to balance speed, reliability, risk, and cost
• Data-driven decision-making with strong execution discipline
• Clear communicator, comfortable engaging senior leadership
• High ownership mindset and attention to detail

Nice-to-Have

• Experience with large-scale payment platforms or utility integrations
• Exposure to fraud prevention or dispute management systems
• Experience in high-growth fintech or digital banking environments
• Familiarity with analytics and monitoring tools for transaction performance

Key Stakeholders

• Head of Product
• Engineering and Design teams
• Operations and Customer Support
• Finance and Treasury teams
• Risk Management and Compliance teams
• Executive Management, including:
  • Chief Executive Officer
  • Deputy Chief Executive Officer
  • Product Governance Council

Success Metrics (First 12–18 Months)

• High and improving transaction success rates
• Growth in payment transaction volumes and active users
• Reduced transaction failure rates and customer complaints
• Strong partner reliability and service performance
• Clear contribution of payments to customer engagement and deposits