Job Vacancies at International Rescue Committee (IRC)

Position Summary

• The Senior Editorial Officer will be responsible for development, management, and dissemination of quality, verified, relevant information on Signpost. The position is integral within the Signpost team and will work closely with moderators in publishing content through digital and other diverse channels based on need and responding to clients’ information needs.
• The Senior editorial officer would work with the SignPosts manager to usher content from the first draft through editing and translation and ultimately to its final, published form.
• Additionally, S/he will write or co-write reports on SignPost content.
• The Senior Editorial Officer may also pitch and create content for SignPost.
• The Senior Editorial Officer will be line-managed by the SignPost manager and work closely with the entire SignPost editorial team as well as the Senior Advocacy manager.

Essential Responsibilities

• Edit written and multimedia content created by SignPost staff, including the Community Engagement, Protection and Service mapping officer, and Moderators.
• Use MS Word, MS Office Publisher, PowerPoint, Adobe IN-design, Adobe Illustrator, Adobe Photoshop, Contentful CMS, Transifex translation-management software, and other tools to prepare content for publication.
• Publish relevant and appropriate content on Signpost
• Ensure Signpost content is accurate, complete, easy to understand, and engaging.
• Collaborate on, and edit written and multimedia content built by the Signpost team (Signpost Manager, Moderators, Service mapping officer)
• Monitor traffic and other feedback emanating from Signpost
• Use the Contentful CMS, Transifex translation-management software, and other tools to prepare content for publication.
• Coordinate, update, and handle the Signpost style guide.
• Ensure the Signpost photo database and calendar are up to date.
• Support moderators with publishing posts of relevant information for clients.
• Contribute to drafting reports on Signpost content.
• Work with the Information Technology team to resolve technical issues across platforms.
• Support the editorial team in maintaining a good working knowledge of available services from IRC and partners, and an ability to make appropriate referrals to those services during SignPost activities.
• Develop and maintain a good knowledge of the protection situation locally and the priority needs of the IDP population and host community.
• Support other protection programs as needed, including Child Protection and Women’s Protection and Empowerment.

Team Collaboration

• Collaborate with the editorial team (Community Engagement, Protection, and Service mapping officer, and Moderators); translators; and Senior Advocacy Manager to manage content across all SignPost platforms.
• Work closely with individual Community Engagement, Protection and Service mapping officer, to edit content they have drafted.
• Coordinate with ICT focal point and MEAL Officer to ensure the smooth operation of the SignPost tools.
• Work with the editorial team to ensure content is aligned with the content strategy and appropriate for publication.
• Use online tools and other modes of communication to consistently share information with other members of the editorial team.
• Participate in all team meetings, workshops, strategy sessions, regular communications, etc., as established by the SignPost Manager.

Accountability

• Reports Directly To: SignPost manager
• Directly Supervises: The Community Engagement, Protection and Service mapping officer.
• Works Directly With: SignPost editorial team (Community Engagement, Protection, and Service mapping officer, and Moderators); translators; and Senior Advocacy Manager

Qualifications

Knowledge and Experience

• Bachelor’s degree in communication, Journalism, Media, Public information, or another relevant field
• Approximately four to five years of meaningful experience in editing, sub-editing, copy editing
• Experience working with a humanitarian organization.
• Expert-level knowledge of English grammar and usage.
• Knowledge of MS Word, MS Office Publisher, PowerPoint, Adobe IN-design, Adobe Illustrator, Adobe Photoshop, Contentful CMS, Transifex translation-management software is strongly desired.
• Experience using a CMS.
• Knowledge of online content best practices.
• Knowledge of social media strategy and content best practices.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.

Skills and Interests

• Very strong content editing skills required.
• Native-level oral and written English skills required.
• Ability to edit content drafted by non-native speakers into North American English.
• Ability to work effectively with a diverse team in a sensitive environment.
• Ability to work independently with remote management.
• Strong interpersonal skills and high emotional intelligence.
• Ability to handle pressure and ambiguity with grace and humor.
• Proven organizational skills.
• Healthy respect for deadlines.
• Strong interest in IDP/ refugee/humanitarian issues.
• Photo and video skills a plus.
• Experience in content editing
• Strong writing and proofreading skills
• Passion for writing
• Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time
• Great attention to detail
• Strong analytic problem-solving skills
• Ability to work both independently and in a multifaceted, cross-functional team
• Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

Staff support

•  Provide technical guidance, on the job mentoring and coaching for the moderators and Community Engagement, Protection and service mapping officer. 
• Ensure ongoing training and targeted capacity building of signpost staff.  
• Review performance of moderators in the field and provide encouraging approaches to address issues identified. 

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Position Summary

• Moderators are the heartbeat of the SignPost project. They communicate directly with our users every day -- replying to their comments, messages and questions. Moderators come from the same culture as the section of our audience they are working with and speak their dialect. Moderators need to mediate between the Signpost team and our audience. To do this, they need to translate questions from our audience (in their native tongue) to English, without losing any meaning or tone.
• The Moderators will be responsible for community engagement and entry, identification of protection concerns, and provision of relevant information and feedback to clients in their dialects.
• The Moderators will be line-managed by the Community Engagement, Protection and Service mapping Officer.

Essential Responsibilities

• Reply to messages and comments received on Signpost information channels with the help of a team of experts and moderation guidelines.
• Engage users in the conversation offline and online.
• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Collaborate with Editorial and Social Media teams to develop thorough, well-researched answers
• Analyze information gaps amongst refugee populations to feed into future content creation.
• Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.

Accountability

• Reports Directly To: Community Engagement, Protection and service mapping officer.
• Works Directly With: SignPost editorial team (Senior Editorial Officer, Community Engagement, Protection and service mapping officer); translators; and Senior Advocacy Manager

Qualifications

 Essential Knowledge and Experience

• Bachelor’s degree in social sciences, or another relevant field
• Experience working with a humanitarian organization for at least 1 year.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.
• High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathise with them).
• A native speaker of one of our audiences’ key languages (Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde).
• An excellent level of English.
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
• A typing speed of 30 words per minute         

Skills and Interests

• Native-level oral and written English skills required.
• Ability to work effectively with a diverse team in a sensitive environment.
• Ability to work independently with remote management.
• Strong interpersonal skills and high emotional intelligence.
• Ability to handle pressure and ambiguity with grace and humor.
• Proven organizational skills.
• Healthy respect for deadlines.
• Strong interest in IDP/ refugee/humanitarian issues.
• Photo and video skills a plus.
• Passion for writing
• Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time.
• Great attention to detail
• Strong analytic problem-solving skills
• Ability to work both independently and in a multifaceted, cross-functional team
• Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

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Position Summary

• The SignPost Manager’s main responsibilities are helping develop and implement a content strategy and assigning, line and copy editing, and approving content for SignPost’s online and offline information-sharing platforms. S/he is tasked with ensuring content is accurate, complete, easy to understand, and engaging.
• The Senior editorial officer will have a reporting line to the SignPost Manager. S/he will coach the senior editorial officer to produce content that meets high editorial standards.
• The SignPost Manager is also responsible for using our content management system and other tools to work with the Senior editorial officer to usher content from the first draft through editing and translation and ultimately to its final, published form.
• Additionally, the SignPost Manager will ensure our photo database, style guide, and editorial calendar are up to date. S/he will also use other project management tools to keep the project organized and on track. S/he will write or co-write reports on SignPost content.
• The SignPost Manager may also pitch and create content for SignPost.
• The SignPost Manager will be line-managed by the Protection and Rule of Law Coordinator and work closely with the entire SignPost editorial team as well as the Senior Advocacy manager.

Essential Responsibilities

• Ensure SignPost content is accurate, complete, easy to understand, and engaging.
• Edit written and multimedia content created by SignPost staff, including the Senior Editorial officer, Community Engagement, Protection and Service mapping officer, and Moderators.
• Use MS Word, MS Office Publisher, PowerPoint, Adobe IN-design, Adobe Illustrator, Adobe Photoshop, Contentful CMS, Transifex translation-management software, and other tools to prepare content for publication.
• Create and execute work plans, spending plans, procurement plans and related systems to ensure that project deadlines are met, and targets achieved.
• Convene and facilitate the monthly/semi-monthly staff meetings and community forums.
• Support the Protection Officers in maintaining a good working knowledge of available services from IRC and partners, and an ability to make appropriate referrals to those services during SignPost activities.
• Develop and maintain a good knowledge of the protection situation locally and the priority needs of the IDP population and host community.
• Participate in the development of proposals, budgets, and concept notes in coordination with the Protection and Rule Law Coordinator, DDP, Grants team, and HQ Technical Unit.
• Contribute to the development of the Country Sector Strategy for the Nigeria Protection Program.
• Support other protection programs as needed, including Child Protection and Women’s Protection and Empowerment.
• Publish content.
• Organize, update, and manage the SignPost style guide.
• Ensure the SignPost photo database is up to date.
• Ensure the SignPost editorial calendar is up to date.
• Work with ICT team to resolve technical issues across platforms.
• Help monitor traffic and other feedback.
• Draft reports on SignPost content as assigned.
• Represent SignPost at conferences, workshops, and other events.

Team Collaboration

• Collaborate with the editorial team (Senior Editorial officer, Community Engagement, Protection, and Service mapping officer, and Moderators); translators; and Senior Advocacy Manager to manage content across all SignPost platforms.
• Work closely with individual Senior Editorial officer, Community Engagement, Protection and Service mapping officer, to edit content they have drafted.
• Coordinate with ICT focal point and MEAL Officer to ensure smooth operation of the SignPost tools.
• Work with editorial team to ensure content is aligned with the content strategy and appropriate for publication.
• Use online tools and other modes of communication to consistently share information with other members of the editorial team.
• Participate in all team meetings, workshops, strategy sessions, regular communications, etc., as established by the Senior Editor.

Accountability

• Reports Directly To: Protection and Rule of Law Coordinator
• Works Directly With: SignPost editorial team (Senior Editorial officer, Community Engagement, Protection, and Service mapping officer, and Moderators); translators; and Senior Advocacy Manager

Qualifications

Knowledge and Experience

• BA/BS in English, Journalism, Social sciences, Communications or a field in the humanities desired but not required.
• Minimum 5 years of editing experience required; sub-editing/copy editing experience strongly desired.
• Expert-level knowledge of English grammar and usage.
• Knowledge of MS Word, MS Office Publisher, PowerPoint, Adobe IN-design, Adobe Illustrator, Adobe Photoshop, Contentful CMS, Transifex translation-management software is strongly desired.
• Experience using a CMS.
• Knowledge of online content best practices.
• Knowledge of social media strategy and content best practices.
• Experience in a newsroom a plus.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.       

Native-level oral and written English skills required.

• Ability to edit content drafted by non-native speakers into North American English.
• Ability to work effectively with a diverse team in a sensitive environment.
• Ability to work independently with remote management.
• Strong interpersonal skills and high emotional intelligence.
• Ability to handle pressure and ambiguity with grace and humor.
• Proven organizational skills.
• Healthy respect for deadlines.
• Strong interest in IDP/ refugee/humanitarian issues.
• Good news judgment.
• Photo and video skills a plus.
• Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

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Position Summary

• The Community Engagement, Protection and Service mapping Officer will be responsible for community engagement and entry, identification of protection concerns, identification of service providers and drawing up of a service/ stakeholders map. S/he would also be responsible for referrals of case for service provision based on need and responding to clients’ information needs.
• Additionally, S/he will write or co-write reports on SignPost content.
• The Community Engagement, Protection and Service mapping Officer will be line-managed by the SignPost Senior Editorial Officer and work closely with the entire SignPost editorial team as well as the Senior Advocacy manager.

Essential Responsibilities

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
• Develop tools such as new service entry forms, service entry update templates, and new service provider agreements.
• Communicate with service providers on a continuous basis to ensure the accuracy and consistency of information on the service map.
• Maintain ongoing communication with Signpost Manager on-site strategy, features, and issues.
• Act as a first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff.
• Coordinate with other actors mapping services to avoid duplication of efforts.
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
• Reviewing the content and design of the service map on an ongoing basis.
• Work closely with Signpost Digital Community Liaisons who are in direct touch with users to verify service information.
• Conduct training for service providers on how to use the service map and solicit feedback from providers.

Team Collaboration

• Collaborate with the editorial team (Senior Editorial Officer and Moderators); translators; and Senior Advocacy Manager to manage content across all SignPost platforms.
• Coordinate with ICT focal point and MEAL Officer to ensure the smooth operation of the SignPost tools.
• Work with the editorial team to ensure content is aligned with the content strategy and appropriate for publication.
• Use online tools and other modes of communication to consistently share information with other members of the editorial team.
• Participate in all team meetings, workshops, strategy sessions, regular communications, etc., as established by the SignPost Manager.

Accountability

• Reports Directly To: Senior Editorial Officer.
• Directly Supervises: The SignPost Moderators.
• Works Directly With: SignPost editorial team (Senior Editorial Officer and Moderators); translators; and Senior Advocacy Manager

Qualifications

Requirements

• Previous experience with CMS systems
• Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements
• High level of attention to detail.
• Clear and consistent communication style.
• Experience in User Centered Design a plus.

Knowledge and Experience

• Bachelor’s degree in Communication, Social Sciences, Public information, or another relevant field
• Experience working with a humanitarian organization.
• Expert-level knowledge of English grammar and usage.
• Knowledge of MS Word, MS Office Publisher, PowerPoint, is strongly desired.
• Experience using a CMS.
• Knowledge of online content best practices.
• Knowledge of social media strategy and content best practices.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.

Skills and Interests

• Native-level oral and written English skills required.
• Ability to edit content drafted by non-native speakers into North American English.
• Ability to work effectively with a diverse team in a sensitive environment.
• Ability to work independently with remote management.
• Strong interpersonal skills and high emotional intelligence.
• Ability to handle pressure and ambiguity with grace and humor.
• Proven organizational skills.
• Healthy respect for deadlines.
• Strong interest in IDP/ refugee/humanitarian issues.
• Photo and video skills a plus.
• Experience in content editing
• Strong writing and proofreading skills
• Passion for writing
• Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time
• Great attention to detail
• Strong analytic problem-solving skills
• Ability to work both independently and in a multifaceted, cross-functional team
• Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

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Position Summary

• Moderators are the heartbeat of the SignPost project. They communicate directly with our users every day -- replying to their comments, messages and questions. Moderators come from the same culture as the section of our audience they are working with and speak their dialect. Moderators need to mediate between the Signpost team and our audience. To do this, they need to translate questions from our audience (in their native tongue) to English, without losing any meaning or tone.
• The Moderators will be responsible for community engagement and entry, identification of protection concerns, and provision of relevant information and feedback to clients in their dialects.
• The Moderators will be line-managed by the Community Engagement, Protection and Service mapping Officer.

Essential Responsibilities

• Reply to messages and comments received on Signpost information channels with the help of a team of experts and moderation guidelines.
• Engage users in the conversation offline and online.
• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Collaborate with Editorial and Social Media teams to develop thorough, well-researched answers
• Analyze information gaps amongst refugee populations to feed into future content creation.
• Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.

Accountability

• Reports Directly To: Community Engagement, Protection and service mapping officer.
• Works Directly With: SignPost editorial team (Senior Editorial Officer, Community Engagement, Protection and service mapping officer); translators; and Senior Advocacy Manager

Qualifications

 Essential Knowledge and Experience

• Bachelor’s degree in social sciences, or another relevant field
• Experience working with a humanitarian organization for at least 1 year.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.
• High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathise with them).
• A native speaker of one of our audiences’ key languages (Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde).
• An excellent level of English.
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
• A typing speed of 30 words per minute         

Skills and Interests

• Native-level oral and written English skills required.
• Ability to work effectively with a diverse team in a sensitive environment.
• Ability to work independently with remote management.
• Strong interpersonal skills and high emotional intelligence.
• Ability to handle pressure and ambiguity with grace and humor.
• Proven organizational skills.
• Healthy respect for deadlines.
• Strong interest in IDP/ refugee/humanitarian issues.
• Photo and video skills a plus.
• Passion for writing
• Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time.
• Great attention to detail
• Strong analytic problem-solving skills
• Ability to work both independently and in a multifaceted, cross-functional team
• Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

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Job Overview/Summary:

• The Finance Clerk will be a key member of the Abuja finance team and will contribute towards the achievement of the field’s finance objectives.
• Under the direction of the Finance Officer, the Finance Assistant maintains the cash books and is responsible for the accounts payable functions of the department.

Major Responsibilities:

• Maintain both hard and soft folders for VAT report, PAYE report, NSITF report and WHT Report.
• Ensure that all cash and bank payments documents are properly filed and stalled in the archive timely and accurately.
• Ensuring that cash and bank payment documents, TAFs, bid analysis are distributed to authorizer timely and in line with operating authorization matrix.
• Ensure accurate and timely retrieval of documents for audits as the audits come up.
• Ensure that all documents used for audit are accurately returned to appropriate boxes and stalled a soon as the audit is over.
• Support the finance assistant in Maintaining the receipt book and ensuring that authorized receipts are issued upon receipt of monies.
• Collect acknowledged VAT report submitted to FIRS monthly.
• Collection of NSITF receipt from the bank monthly
• Create journals in Integra
• Archiving of prior years’ finance documents.
• Diligent follow-up to ensure fully signed mandates are processed to vendor.
• Assist with capturing payments on Integra.
• Process All monthly statutory for payments.
• Experience in grants audit and government audit.
• Experience with tax reconciliations for annual returns.
• Vendor account reconciliation.
• Payment upload on the bank platform.
• Any other duty as assigned by the supervisor.

Qualifications

Job Requirements:

• HND/BSc in Accounting or Business Administration.
• Minimum of 2 years working in the finance function.
• Experience working with NGOs (preferred but not a prerequisite);
• Ability to work under pressure and manage multiple priorities.
• Knack for detail. Able to communicate effectively.
• Strong organizational skills and attention to detail.
• Strong Computer skills (MS Word, Excel,)
• Must be able to function comfortably in a loosely structured but complex work environment, working and prioritizing multiple tasks.
• Able to communicate effectively (written and verbal) in English with Program staff.
• •Good supervisory skills, time management and interpersonal skills