SignPost Community Engagement & Protection/ Service Mapping Officer at International Rescue Committee (IRC)

Position Summary

• The Community Engagement, Protection and Service mapping Officer will be responsible for community engagement and entry, identification of protection concerns, identification of service providers and drawing up of a service/ stakeholders map. S/he would also be responsible for referrals of case for service provision based on need and responding to clients’ information needs.
• Additionally, S/he will write or co-write reports on SignPost content.
• The Community Engagement, Protection and Service mapping Officer will be line-managed by the SignPost Senior Editorial Officer and work closely with the entire SignPost editorial team as well as the Senior Advocacy manager.

Essential Responsibilities

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
• Develop tools such as new service entry forms, service entry update templates, and new service provider agreements.
• Communicate with service providers on a continuous basis to ensure the accuracy and consistency of information on the service map.
• Maintain ongoing communication with Signpost Manager on-site strategy, features, and issues.
• Act as a first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff.
• Coordinate with other actors mapping services to avoid duplication of efforts.
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
• Reviewing the content and design of the service map on an ongoing basis.
• Work closely with Signpost Digital Community Liaisons who are in direct touch with users to verify service information.
• Conduct training for service providers on how to use the service map and solicit feedback from providers.

Team Collaboration

• Collaborate with the editorial team (Senior Editorial Officer and Moderators); translators; and Senior Advocacy Manager to manage content across all SignPost platforms.
• Coordinate with ICT focal point and MEAL Officer to ensure the smooth operation of the SignPost tools.
• Work with the editorial team to ensure content is aligned with the content strategy and appropriate for publication.
• Use online tools and other modes of communication to consistently share information with other members of the editorial team.
• Participate in all team meetings, workshops, strategy sessions, regular communications, etc., as established by the SignPost Manager.

Accountability

• Reports Directly To: Senior Editorial Officer.
• Directly Supervises: The SignPost Moderators.
• Works Directly With: SignPost editorial team (Senior Editorial Officer and Moderators); translators; and Senior Advocacy Manager

Qualifications

Requirements

• Previous experience with CMS systems
• Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements
• High level of attention to detail.
• Clear and consistent communication style.
• Experience in User Centered Design a plus.

Knowledge and Experience

• Bachelor’s degree in Communication, Social Sciences, Public information, or another relevant field
• Experience working with a humanitarian organization.
• Expert-level knowledge of English grammar and usage.
• Knowledge of MS Word, MS Office Publisher, PowerPoint, is strongly desired.
• Experience using a CMS.
• Knowledge of online content best practices.
• Knowledge of social media strategy and content best practices.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.

Skills and Interests

• Native-level oral and written English skills required.
• Ability to edit content drafted by non-native speakers into North American English.
• Ability to work effectively with a diverse team in a sensitive environment.
• Ability to work independently with remote management.
• Strong interpersonal skills and high emotional intelligence.
• Ability to handle pressure and ambiguity with grace and humor.
• Proven organizational skills.
• Healthy respect for deadlines.
• Strong interest in IDP/ refugee/humanitarian issues.
• Photo and video skills a plus.
• Experience in content editing
• Strong writing and proofreading skills
• Passion for writing
• Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time
• Great attention to detail
• Strong analytic problem-solving skills
• Ability to work both independently and in a multifaceted, cross-functional team
• Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.