Tele-Collections Officer at Rosabon Financial Services

Duties & Responsibilities

• Monthly Customer follow up. Send reminders of settlement arrangement and pending payments before they are due
• Emailing, calling, and negotiating with the delinquent customers or our clients via outbound/inbound phone calls for payments of overdue debt.
• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
• Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance etc.
• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency. And outstanding debts targets are met.
• Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes. Reports should be 100% accurate and submitted as at when due.