Job Vacancies at Fortknox Outsourcing Limited

Base salary：150,000 - 250,000
Bonus：40,000

Job Description:

• Understand business objectives and design surveys to discover prospective
• customers’ preferences
• Collect data on consumers, competitors, and marketplace and consolidate information into actionable items, reports, and presentations
• Compile and analyze statistical data using modern and traditional methods to collect it
• Perform a valid and reliable market research SWOT analysis
• Interpret data, formulate reports and make recommendations
• Use online market research and catalog findings to databases
• Provide competitive analysis on various companies’ market offerings, identify
• market trends, pricing/business models, sales, and methods of operation
• Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
• Remain fully informed on market trends, other parties researches, and implement best practices
• Interface with customer service department to help them directly solve customer issues

Requirements:

• Proven Market Research Analysis experience
• Ability to interpret large amounts of data and to multi-task
• Strong communication and presentation skills
• Excellent knowledge of statistical packages (SPSS, SAS, or similar), databases, and MS Office
• Search engines, web analytics, and business research tools acumen
• Familiarity with CRM programs
• Adequate knowledge of data collection methods (polls, focus groups, surveys, etc)
• Working knowledge of data warehousing, modeling, and mining
• Strong analytical and critical thinking
• BS degree in Statistics, Marketing or related field

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Base salary：150,000 – 250,000
Performance Bonus: 50,000.00

Job Description:

• Assess problems
• Identifying and assessing technological solutions
• Troubleshooting and solving existing problems
• Working with cross-functional team
• Providing on-call support
• Maintaining records and writing reports
• Relationship management Technical skills

Requirements:

• Understand Structured Query Language (SQL)
• Knowledge of other programming languages like Java, .Net languages, and HTML
• Up-to-date application software coding and script in knowledge
• Understand telecommunication systems
• Knowledge of standard IT hardware and equipment
• Ability to learn and understand IT management software
• Ability to diagnose and solve application issues Application support analyst qualifications
• A degree in business administration, information systems, computing studies, IT, or any other related fields.
• Knowledge of programming languages like SQL, Java, and .Net Languages
• Interpersonal skills
• Previous experience as an application support analyst or a similar role
• Understand IT management software
• Professional certifications through Amazon, Apple, Microsoft, IBM, or any other major IT certification

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Base salary：N150,000 – 250,000 & Performance Bonus: 50,000

Job Description for In-App Operations Executive

• Good understanding of CMS (Content Management Systems) to ensure smooth customer experience and communications.
• To create, implement and monitor user acquisition and retention strategies.
• Control and maintain select segments of the app UI/UX
• Data analysis of user behavior and reactions to marketing communications and offers
• Development of UI/UX frameworks. A/B testing of UI/UX changes
• Monitor user behavior and movement flow across various sales funnels
• Create/coordinate content for in-app communications and adverts.
• Create and communicate regular communication of efficacy reports to business lines
• Give recommendations to individual business lines based on analysis of user data
• Communications with third-party providers to reconcile user issues.

Requirements

• Prior knowledge of CMS systems
• Excellent communication skills
• Dynamic and self-motivated personality
• Willingness to grow and apply oneself
• Good copywriting ability

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Location:

Base salary：150,000 – 250,000
Bonus：40,000

Job Description for UX specialist

• Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Facilitate the client’s product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks, and champion new ideas.

Requirements

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Knowledge of wireframe tools (e.g., Wireframe.cc and InVision). Expertise in standard UX software such as Sketch, Wireframe.cc, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.