Job Vacancies at Airtel Nigeria

Locations: Borno, Yobe - North Region

Job Purpose

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key Accountabilities

• Increase Revenue earning customer net additions – Prepaid & Postpaid
• Increase Revenue from the State
• Expand distribution Width and Depth
• Network Optimization
• New Sites ROI and deployment
• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up-skilled in industry training and certifications for the role
• Achieve Employee Engagement scores in line with the Engagement target for the State Business area.

Requirements, Skills & Knowledge

• Bachelor's degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification
• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.

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Job Purpose

• To implement planned mobile financial services, go – to market strategy in assigned location.
• To strengthen and deepened the mobile financial services ecosystem through distribution excellence to grow usage and deliver customer and revenue market share objectives across assigned locations.
• To achieve maximum sales profitability and growth within the assigned market through implementation of planned sales & distribution and marketing strategies
• Responsible for the full operation of mobile financial services in assigned location by coordinating all activities, supervising and influencing multiple teams to ensure that operational excellence and performances are met.

Key Accountabilities

• Design parameters and strategic planning (work plan, customer forecast, target objective, mission briefs) and delivers GTM strategy
• Leading people/team to pursue and achieve the desired business objectives in accordance with established plans, sales goals and schedules
• Develop and motivate partners and agents to reach their sales and business targets
• Maintain the trust and respect of partners and agents within the network
• Co-ordinate direction for growth by analyzing changes in the competitive landscape, analyzing trends, costs, forecasts and implementing them into the business plan
• Identify and formulate regional sales plan to help drive growth of distribution
• Identify and recruit right partners to invest in the distribution expansion  
• Ensure distribution development aligns to approved dimensioned touch points (scientific distribution).
• Development of primary financial statements, such as balance sheets and profit and loss, for regional business
• Financial forecasting to plan partner acquisitions   
• Handling conflicts  
• Assist in the preparation of a massive awareness strategy
• Ensure appropriate liquidity management
• Ensure proper training of stakeholders
• Achieve sales performance and management scores in line with the target for the regional distribution area
• Prepare and compile daily, weekly and monthly activities report including industry awareness/competition intelligence and share with relevant stakeholders.

Requirements, Skills & Knowledge

• Bachelor's degree in Management, Social Sciences or related field
• Masters in business administration would be advantageous
• Project management qualification will be an advantage
• 7+ years of varied experience in sales & marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in telecom industry is desirable
• Minimum of three (3) years’ distribution management experience (with a proven track record and attention to detail) in relevant industries
• Excellent marketing and sales skills
• Strong experience in negotiating deals and concluding contracts
• Demonstrated commitment to getting the job done
• Strong operational experience in field visit to manage the day-to-day growth of the network Strong experience in expanding and managing the distribution of a mass market product or service Demonstrated experience in building a distribution network from the start and managing its expansion
• Worked across diverse cultures and geographies advantageous
• Strong experience in customer data a big plus
• Knowledge: ability to write comprehensive reports and communicate effectively with all levels of management and with all types of partners.